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Group Pickup Migration Lync2013 to SfB2015 RRS feed

  • Question

  • I have an issue at an enterprise site that has recently migrated from Lync2013 to SfB2015 (On Prem) where there is a user reporting to belonging to two different Call Pickup Groups
    If I run get-csgrouppickupuserorbit <user> I get a response of pickup group "A"
    If I run SEFAUtil.exe on the user I get a response of pickup group "B"

    I can remove pickup group "A" using remove-csgrouppickupuserorbit then run get-csgrouppickupuserorbit and get no return.

    I am unable to remove Group "B" via any means

    I have readded Group "A"

    Can anyone explain why this is happening, which of the two methods is accurate, and which pickup group the user is actually in as they can only be in one?

    Thanks in Advance

    Scott

    Tuesday, December 10, 2019 6:01 AM

All replies

  • Hi Scott!

    Does anyone else have the same issue?

    Do you have any operations before this issue happened?

    When other users make phone calls, which group does this user respond?

    As you said, a user can be a member of only one call pickup group.

    Both methods support enable Group call Pickup for users. You can enable Group call Pickup for users by using the SEFAUtil resource kit tool. Since the update 6.0.9319.102 as of November 2015, the configuration is possible with Skype for Business PowerShell directly. For more details, you can refer to:

    https://blogs.technet.microsoft.com/canitpro/2016/03/09/step-by-step-configuring-group-call-pickup-in-skype-for-business/

    https://docs.microsoft.com/en-us/lyncserver/lync-server-2013-enable-group-call-pickup-for-users

    Besides, we recommend you check your Skype for Business 2015 migration deployment, you can refer to:

    https://ucgeek.co/2015/05/skype-for-business-2015-migration-step-by-step/

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

    Best Regards,
    Jimmy Yang

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Tuesday, December 10, 2019 9:57 AM
  • Hi Jimmy, thanks for your reply.  The question, why do I get a different answer depending on the method I use to view?  Which one is correct?  get-csgrouppickupuserorbit or SEFAUtil?  As they give different results and a user can only belong in one group pickup, which is correct?
    Thanks
    Tuesday, December 10, 2019 10:43 PM
  • Hi Scott!

    In my experience, get-csgrouppickupuserorbit is correct because it can add or remove pickup group normally.

    Besides, we recommend you use the first way. In the following article it says that SEFAUtil is terribly slow in operation and inconsistent(even on its good days):

    https://greiginsydney.com/sfbs-2019-sefautil-in-powershell/

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.


    Best Regards,
    Jimmy Yang

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.
    Thursday, December 12, 2019 11:01 AM
  • Hi,
    Is there any update on this case?
    Please feel free to drop us a note if there is any update.
    Have a nice day!

    Best Regards,
    Jimmy Yang

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.
    Wednesday, December 18, 2019 11:52 AM
  • Here I will provide a brief and temporary summary of this post.

    <Issue Symptom>:

    User have an issue at an enterprise site that has recently migrated from Lync2013 to Sfb2015(On Prem) where there is a user reporting to belonging to two different Call Pickup Groups.

    If run “get-csgrouppickupuserorbit <user>” get a response of pickup group “A”

    If run SEFAUtil.exe on the user get a response of pickup group “B”

    We can remove pickup group “A” using remove-csgrouppickupuserorbit then run get-csgrouppickupuserorbit and get no return.

    We cannot remove Group B via any means

    User want to know which way is correct and how to solve it.

    <Possible Cause>:

    1.SEFAUtil have problem supporting Call Pickup Groups

    <Troubleshooting Steps so far>:

    1.We think the first way is no problem and correct because it can work normally

    2.We recommend you check migration deployment

    <Next Step>:

    We recommend you use the first way because SEFAUtil is terribly slow in operation and inconsistent.

    <Reference Link>:

    https://blogs.technet.microsoft.com/canitpro/2016/03/09/step-by-step-configuring-group-call-pickup-in-skype-for-business/

    https://docs.microsoft.com/en-us/lyncserver/lync-server-2013-enable-group-call-pickup-for-users

    https://ucgeek.co/2015/05/skype-for-business-2015-migration-step-by-step/

    https://greiginsydney.com/sfbs-2019-sefautil-in-powershell/

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
     

    Best Regards,
    Jimmy Yang

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Thursday, January 2, 2020 7:36 AM