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Inbound Caller ID Not Working‎ RRS feed

  • Question

  • Our work place have 2 type of extensions from PBX, 4-digit and 6-digit extentsion. Issue: Calling from xxxx number (4-digit extension), Lync user is getting there username calling them self. The call history is showing correct number when the call is missed, but xxxxxx number (6-digit extension) will get correct number calling to Lync user. Any help will be appreciated. Thanks!
    Sunday, May 8, 2011 2:45 AM

Answers

  • Hi,

    It's mostly caused by the wrong configuration of the trunk and pattern in your PBX system.

    So please compare the setting for 4-digit extension to the setting for 6-digit extension in the PBX system and try to find out the difference.

    Also please make sure that you have set the correct configuration about normalization/route/policy and pstn gateway in Voice Routing for these 2 extensions even if I didn't think they were the cause based on that you have succeeded to enable inbound call. 

    Furthermore,you can use Lync logging tool to analyze where the problem occurs?More information please check

    http://technet.microsoft.com/en-us/library/gg558599.aspx

    http://www.ultimate-communications.com/2010/11/how-to-troubleshoot-lync-using-lync-server-logging-tool-snooper-v4/

    Regards,

    Sharon


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Proposed as answer by Sharon.Shen Friday, May 13, 2011 12:18 PM
    • Marked as answer by Sharon.Shen Friday, May 20, 2011 12:10 PM
    Wednesday, May 11, 2011 9:31 AM

All replies

  • Hi,

    It's mostly caused by the wrong configuration of the trunk and pattern in your PBX system.

    So please compare the setting for 4-digit extension to the setting for 6-digit extension in the PBX system and try to find out the difference.

    Also please make sure that you have set the correct configuration about normalization/route/policy and pstn gateway in Voice Routing for these 2 extensions even if I didn't think they were the cause based on that you have succeeded to enable inbound call. 

    Furthermore,you can use Lync logging tool to analyze where the problem occurs?More information please check

    http://technet.microsoft.com/en-us/library/gg558599.aspx

    http://www.ultimate-communications.com/2010/11/how-to-troubleshoot-lync-using-lync-server-logging-tool-snooper-v4/

    Regards,

    Sharon


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Proposed as answer by Sharon.Shen Friday, May 13, 2011 12:18 PM
    • Marked as answer by Sharon.Shen Friday, May 20, 2011 12:10 PM
    Wednesday, May 11, 2011 9:31 AM
  • Hi,Whatzup,

    Any updates on your issue?

    Please let me know if you have any further question.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Friday, May 13, 2011 12:18 PM