Software installation results in an APPCRASH RRS feed

  • Question

  • i had windows explore issue 

     i installed  symantec  endpoint  12.1 & lumension LEMSS V.8 

    but some client have windows explore issue  appears as below 

    problem  event name : APPCRASH

    Application name: explorer .exe

    application version : 6.1.7601.17514

    application timecstamp: 4ce76f3

    fault module name: sxwmon32.dill_unloaded 

    fault module version :

    fault module time stamp: 52b2a35e

    exception code: c0000005

    exception offset 75091b40

    • Edited by Carey FrischMVP Thursday, October 2, 2014 3:28 PM Clarify title
    • Moved by Carey FrischMVP Thursday, October 2, 2014 3:28 PM Relocate to a more appropriate forum
    Thursday, October 2, 2014 12:56 PM


  • Try uninstall both of them and restart your PC and then install Symantec first and check whether the PC will crash or not?

    In addition, after installing application run update and install all updates for application.

    • Marked as answer by Karen Hu Wednesday, October 22, 2014 2:22 AM
    Thursday, October 2, 2014 6:24 PM