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Office Attachments to Outlook emails will not open after upgrade to Windows 10 RRS feed

  • Question

  • I am experiencing the symptoms shown here -

    After upgrading to Windows 10, some users are having problems opening Office documents that are attached to Outlook messages. When they try to open the attachments, they receive an error message that there is an error or the file is corrupt.

    Excel: "This file is corrupt and cannot be opened"
    Word: "Word experienced an error trying to open the file"
    PowerPoint: "The application was unable to start correctly", "PowerPoint found a problem with <filename>", "Sorry, PowerPoint can’t read <filename>"

    The files are not corrupted but there are issues with the file permissions after the upgrade that affect opening the files in Protected View. Protected View is enabled by default when opening file attachments in Outlook, files from untrusted locations, or files that were downloaded from the Internet.

    Thanks,

    Andy

    Monday, December 7, 2015 5:15 PM

Answers

  • Hi,

    Check following article see if it resolve your issue.

    "The file is corrupted and cannot be opened" error message when you open an attachment in Office 2010

    https://support.microsoft.com/en-us/kb/2387587

    Regards,

    D. Wu


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Marked as answer by Michael_LS Friday, December 18, 2015 5:42 AM
    Friday, December 11, 2015 2:01 AM

All replies

  • Did you disable protected view ? 

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Proposed as answer by arnavsharma Wednesday, December 9, 2015 10:10 PM
    • Unproposed as answer by Michael_LS Friday, December 18, 2015 5:42 AM
    Monday, December 7, 2015 10:11 PM
  • Right click --> Properties ? 

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Proposed as answer by arnavsharma Wednesday, December 9, 2015 10:10 PM
    • Unproposed as answer by Michael_LS Friday, December 18, 2015 5:42 AM
    Monday, December 7, 2015 10:11 PM
  • Hi,

    Check following article see if it resolve your issue.

    "The file is corrupted and cannot be opened" error message when you open an attachment in Office 2010

    https://support.microsoft.com/en-us/kb/2387587

    Regards,

    D. Wu


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Marked as answer by Michael_LS Friday, December 18, 2015 5:42 AM
    Friday, December 11, 2015 2:01 AM