Word 2010 crashes when generating index RRS feed

  • Question

  • I am trying to generate an index with the following field code in a DOCX file:


    { INDEX \c 2 \g "–" \h "A" \* MERGEFORMAT }


    (There are several RD fields preceding this that name the files for which an index is generated.) When I try to update this field, Word 2010 crashes. I tried generating the index in Word 2007, but it also crashed. I was able to make it work in Word 2007 by changing all my files to DOC instead of DOCX (only in 2007 -- Word 2010 still crashed). Does anybody have any information about this?


    Sunday, April 10, 2011 9:52 PM


  • Hi,


    Let’s test this issue in Safe Mode.


    Start the Office program in safe mode


    1.       Click Start, point to All Programs, and then point to Microsoft Office.

    2.        Press and hold the CTRL key, and then click the Office program you want to start.


    If the problem does not occur in the safe mode, this issue might be related to some third-party add-ins in the Office program, we can try to disable them. Normally, you could do the following to disable the conflict add-ins in your Office program:


    Disable add-ins


          a) Click File menu, click Options >  Add-in, click Go button in the Manage: Com-in Add.

          b) Check if there are any add-ins, clear the checkbox to disable them.

          c) Close the Office program and restart it.

          d) Add one check back each time to the list of Add-In, restart the Office program, and repeat the above procedure. Once the issue reappears again, we can determine which add-in causes this problem and then disable it.


    If the issue still persists, let’s refer to the following link:




    Best Regards,


    Nick Wan

    • Marked as answer by Nick Wan Friday, April 15, 2011 2:57 AM
    Tuesday, April 12, 2011 7:25 AM