locked
"Memory Management" windows 7 home premium error. RRS feed

  • Question

  • Hey man.

    I have problem with "Memory Management" BSOD, i've tried so hard to figure out whats causing it. I've run multiply memory test, cpu test, all test you can think of without problems.

    Here is the problem i get every blue screen i had:

    Assinatura do problema:
      Nome do Evento de Problema: BlueScreen
      Versão do SO: 6.1.7601.2.1.0.768.3
      ID de Região: 2070

    Informações adicionais sobre o problema:
      BCCode: 50
      BCP1: FFFFF8C30B480998
      BCP2: 0000000000000001
      BCP3: FFFFF80002EC2AD0
      BCP4: 0000000000000005
      OS Version: 6_1_7601
      Service Pack: 1_0
      Product: 768_1

    Ficheiros que ajudam a descrever o problema:
      C:\Windows\Minidump\061015-13400-01.dmp
      C:\Users\Utilizador\AppData\Local\Temp\WER-25147-0.sysdata.xml

    My computer has 8GB RAM, 500gb hard disk, 2gb graphic card, i5 3.4ghz.

    Please help me, this is very annoying, and i dont know from where the error comes and want to fix it.

    Wednesday, June 10, 2015 6:16 PM

Answers

All replies

  • Please upload your DMP files to your onedrive or another file sharing program and post the link here. If your account is not verified and it will not let you post a link; simply replace HTTP with HXXP and post.

    If you need assistance in getting the DMP files, see here

    If you have any questions about the procedure please ask

    Wednesday, June 10, 2015 6:45 PM
  • https://onedrive.live.com/redir?resid=496441300EE5375E!105&authkey=!AKpxdm9NkNRbKfo&ithint=file%2cdmp

    the DMP file

    Wednesday, June 10, 2015 8:54 PM
  • Hi,

    I noticed that the system crash when running Skype.exe.

    Considering if this issue can be caused by your video card or camera driver.

    Please temporarily remove Skype first to test the issue, if the issue doesn't persists, update your video card and camera driver on your computer and see what' s going on:

    Analyzer results:

    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x1a_41790
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  Skype.exe
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    LAST_CONTROL_TRANSFER:  from fffff80002efad60 to fffff80002e88e80
    
    STACK_TEXT:  
    fffff880`0da37ec8 fffff800`02efad60 : 00000000`0000001a 00000000`00041790 fffffa80`03add1b0 00000000`0000ffff : nt!KeBugCheckEx
    fffff880`0da37ed0 fffff800`02ebbdf9 : fffff800`00000000 00000000`28f68fff fffff900`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x34c44
    fffff880`0da38090 fffff800`031a4331 : fffffa80`07382600 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MiRemoveMappedView+0xd9
    fffff880`0da381b0 fffff960`001feb60 : fffff900`00000000 fffff900`c2155cc0 00000000`00000001 00000000`00000000 : nt!MiUnmapViewOfSection+0x1b1
    fffff880`0da38270 fffff960`00214e88 : 00000000`40cc0020 00000000`00000000 00000000`40cc0020 00000000`00000000 : win32k!bSpDwmValidateSurface+0xe68
    fffff880`0da38580 fffff960`00222faa : 00000000`00000000 fffff680`00137df0 fffffa80`0c273060 fffff960`00252184 : win32k!GreStretchBltInternal+0x168
    fffff880`0da38820 fffff960`000f866f : ffffffff`ae010eb6 fffffa80`0c89eb50 fffff880`0da38b60 00000000`09c3e0c8 : win32k!NtGdiBitBltInternal+0xa2
    fffff880`0da38a00 fffff800`02e88113 : 00000000`00000000 fffffa80`00000000 00000000`00000000 fffffa80`0c87e810 : win32k!NtGdiBitBlt+0x5b
    fffff880`0da38a70 00000000`7571feba : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`09c3e0a8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7571feba
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    win32k!bSpDwmValidateSurface+e68
    fffff960`001feb60 483bfd          cmp     rdi,rbp
    
    SYMBOL_STACK_INDEX:  4
    
    SYMBOL_NAME:  win32k!bSpDwmValidateSurface+e68
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: win32k
    
    IMAGE_NAME:  win32k.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  54ee90a8
    
    IMAGE_VERSION:  6.1.7601.22978
    
    FAILURE_BUCKET_ID:  X64_0x1a_41790_win32k!bSpDwmValidateSurface+e68
    
    BUCKET_ID:  X64_0x1a_41790_win32k!bSpDwmValidateSurface+e68
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x1a_41790_win32k!bspdwmvalidatesurface+e68
    
    FAILURE_ID_HASH:  {bf96abd1-1193-2e44-1f6a-1b02c76cd2a9}
    
    Followup: MachineOwner
    ---------
    
    


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Friday, June 12, 2015 6:52 AM
  • And if i update skype? By the way i dont have camera on my computer, and my graphic card, is always updated.

    • Edited by skillfreak Friday, June 12, 2015 7:54 PM
    Friday, June 12, 2015 7:47 PM
  • These crashes were related to memory corruption (probably caused by a driver). 

    Please run these two tests to verify your memory and find which driver is causing the problem.  Please run verifier first.  You do not need to run memtest yet unless verifier does not find the cause, or you want to.


    If you are over-clocking anything reset to default before running these tests.
    In other words STOP!!!  If you do not know what this means you probably are not


    1-Driver verifier (for complete directions see our wiki here)

    2-Memtest. (You can read more about running memtest here)



    Wanikiya and Dyami--Team Zigzag

    Friday, June 12, 2015 9:06 PM
  • I managed to fix it, thanks for the help :)
    Sunday, June 14, 2015 1:41 PM
  • I managed to fix it, thanks for the help :)

    Hi,

    It will be appreciated if you could share your solution here on this issue.

    The solution you shared will definitely benefit other community members who may encounter the similar issue as yours.

    Thanks again.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Proposed as answer by ZigZag3143x Tuesday, June 16, 2015 12:49 AM
    Tuesday, June 16, 2015 12:48 AM
  • I updated my drivers, and my bios, still not get any error now
    Thursday, June 18, 2015 10:03 PM
  • I updated my drivers, and my bios, still not get any error now

    Great.

    Thanks for choosing TechNet support, and if you have further questions, you can get back here or for new questions, create new thread here.

    I will close this thread as resolved.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Friday, June 19, 2015 2:00 AM