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blue screen (auto shutdown)

    Question

  • hello microsoft technet...

    im mohd jun just need more clarification about this problem on my laptop and this problem seem to be often happen with my laptop( acer- aspire4935). its suddenly shutdown my laptop and restart. ive already format my laptop but since then its happen again for 1st time. my laptop originally was a operate with windows vista home premium 32 bit then ill upgrade to windows 7 home premium 32 bit also.

    when the first time ill upgrading my laptop last year this never been happen its start happen last month i just thought it was a virus but after restoring my laptop still with the same problem. i also using a karspersky 2010 internet antivirus. please some one help me and guide me about this problem. below is the details about my problem occured on my laptop.

    thank you

    regards

    mohd jun

     

    Problem signature:

    Problem Event Name: BlueScreen

    OS Version: 6.1.7600.2.0.0.768.3

    Locale ID: 17417

    Additional information about the problem:

    BCCode: d1

    BCP1: 708604DD

    BCP2: 00000002

    BCP3: 00000000

    BCP4: 942502EC

    OS Version: 6_1_7600

    Service Pack: 0_0

    Product: 768_1

    Files that help describe the problem:

    C:\Windows\Minidump\071910-34460-01.dmp

    C:\Users\mohdjun@j0hn\AppData\Local\Temp\WER-90277-0.sysdata.xml

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    Sunday, July 18, 2010 5:26 PM

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