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Send to Mail Recipient RRS feed

  • Question

  • I have found that "send to mail recipient" from windows explorer, adobe acrobat pro or the share via email attachment in word WILL NOT WORK if i have Outlook 2016 open. 

    If I close Outlook all work fine, and then I need to go and open outlook to actually get the message sent from my outbox.  

    I know I have done this before with Outlook open - anyone know what to look for?

    Wednesday, September 27, 2017 2:25 PM

All replies

  • Hi,

    I just tested on my side with Outlook 2016 (version 1708, build 8431.2079) + Windows 10 (version 1703, build 15063.608), the feature works well for me.

    Could you please share more details about your environment here?

    >>WILL NOT WORK if i have Outlook 2016 open

    Any error message received? As an initial troubleshooting step, try to repair Office via Control Panel, and then verify it again:

    https://support.office.com/en-us/article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

    Regards,

    Ethan Hua


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    Thursday, September 28, 2017 8:49 AM