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after installing first Exchange 2016 server, Outlook showing logon popus RRS feed

  • Question

  • I'm working with a customer who still has an Exchange 2010 environment. We started a migration by installing the first Exchange 2016 CU23 server. Immediately after installing the new server, the Outlook 2019 clients started showing logon popups, despite all mailboxes were still on Exchange 2010. Cause the users are all using smartcard logon, that really blocked them from using Outlook.

    From my understanding the new server wrote its SCP information into Active Directory configuration - so the new server shows up as autodiscover server. But the server should as well be able to support the Outlook clients with a valid autodiscover answer...??


    fgc

    Saturday, January 21, 2023 6:37 AM

All replies

  • Hello fgclodt,

    Hope you will report back as useful :-)

    Notes for you:

    • This problem affects Outlook 2013 version 15.0.4551.1004 and later versions.

    • After the mailbox is moved and you start Outlook, you may receive the following prompt:

      The Microsoft Exchange Administrator has made a change that requires you quit and restart Outlook.If you then restart Outlook, the application still cannot connect to the Exchange mailbox.

    <section aria-labelledby="ID0EDHBD" class="ocpSection" style="box-sizing:border-box;color:#363636;font-family:'Segoe UI', 'Segoe UI Web Regular', 'Segoe UI Symbol', 'Helvetica Neue', 'BBAlpha Sans', 'S60 Sans', Arial, sans-serif;font-size:10px;">

    Method 1: Repair the Exchange email account

    To repair the Exchange email account, follow these steps:

    1. Start Outlook.

    2. Click FileAccount Settings, and then click Account Settings.

    3. With the Exchange email account selected, click Repair.

    4. In the Repair Account dialog box, click Next.

    5. After the configuration finishes, restart Outlook.

    After you restart Outlook, the status bar may show your status as Working Offline. To connect, follow these steps:

    1. Click the Send/Receive tab.

    2. Click Work Offline to turn off this feature.

    </section><section aria-labelledby="ID0EDFBD" class="ocpSection" style="box-sizing:border-box;color:#363636;font-family:'Segoe UI', 'Segoe UI Web Regular', 'Segoe UI Symbol', 'Helvetica Neue', 'BBAlpha Sans', 'S60 Sans', Arial, sans-serif;font-size:10px;">

    Method 2: Create an Outlook profile

    Create a new Outlook profile. To do this, follow these steps:

    1. Open Control Panel. To do this, follow these steps:

      • In Windows 7 or Windows Vista, click Start, and then click Control Panel.

      • In Windows 8, type Control Panel on the Start screen.

    2. Click Mail.

    3. Click Show Profiles.

    4. Click Add.

    5. In the Profile Name box, specify a new name for the profile.

    6. In the appropriate boxes, specify values for user name, the primary SMTP address, and the password. Then, click Next.

    7. In the Add Account dialog box, click Finish.

    8. Under Always use this profile, select the profile name that you used in step 5.

    </section><section aria-labelledby="ID0EDDBD" class="ocpSection" style="box-sizing:border-box;color:#363636;font-family:'Segoe UI', 'Segoe UI Web Regular', 'Segoe UI Symbol', 'Helvetica Neue', 'BBAlpha Sans', 'S60 Sans', Arial, sans-serif;font-size:10px;">

    Method 3: Move the mailbox to Exchange Server 2010

    Temporarily restore the mailbox to the original server, or move the mailbox to another Exchange 2010 mailbox server.

    </section><section aria-labelledby="ID0EDBBD" class="ocpSection" style="box-sizing:border-box;color:#363636;font-family:'Segoe UI', 'Segoe UI Web Regular', 'Segoe UI Symbol', 'Helvetica Neue', 'BBAlpha Sans', 'S60 Sans', Arial, sans-serif;font-size:10px;">

    Method 4: Revert to an earlier version of Outlook

    If you have an MSI installation of Office 2013, you can try to uninstall the October 16, 2013 (KB 2825677) and December 10, 2013 (KB 2825652) hotfix packages for Outlook 2013. To uninstall one or both updates, follow these steps:

    1. Open Control Panel.

    2. Click Programs and Features.

    3. Click View installed updates.

    4. In the list of installed updates, locate and then select the update that you want to uninstall.

    5. Click Uninstall.

    </section>


    Monday, January 30, 2023 11:17 PM
  • So the issue is truly with Microsoft.

    There's only one fix and that is the registry fix, however, that fix is per person, per machine.

    We've had to run the fix ANYTIME that a user is put onto a system, workstation or remote access server, and it must be done seperately.

    We did ask Microsoft Tech Support for a way to push it via GP but we've been getting the runaround on that one.

    Regards,

    Rachel Gomez

    Friday, February 3, 2023 6:32 AM