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Portal and Review Activities Question RRS feed

  • Question

  • Hello,

    I am having an interesting issue that I have been trying to solve and can't seem to figure it out. I am hoping that someone will be able to shed some light on this for me. I have found some similar issues on the internet and in the forums but it isn't quite the same so I've been a little afraid to make the changes they talk about in other posts.

    Basically, I have created a Change Request (CR) and the second activity is a Review Activity(RA).  There is only one reviewer (UserA) and it is a user that we specified during the creation of the CR as the user can change depending on the department requesting the change.  I have a notification that sends UserA an email with a link to the portal and that specific ActivityID.  The portal loads but the RA is not there. I thought maybe it was an issue with the link, but both My Requests and My Activities show up with no items listed. I still see the two columns where I can sort the activities by Type or Status and the Prev / Next buttons at the bottom.  The Home and Help Articles work as expected.

    Basically, My Requests and My Activities don't return any data even though the page itself seems to load.  Any ideas or suggestions?

    Thank you for your time.

    Thursday, January 22, 2015 2:04 PM

Answers

  • I have resolved the issue and I have to say that I am a little embarrassed.  Basically, the previous admin made a role in the production environment that restricts the users who can approve review activities.  My test account was not in this group and this group did not exist in the test environment.  Once I added the test user to this group, the RAs showed up for me.

    I thank you for your time.

    Friday, January 23, 2015 6:14 PM

All replies

  • Is this the issue you are experiencing? 

    http://blogs.technet.com/b/servicemanager/archive/2012/05/04/faq-why-is-my-self-service-portal-service-catalog-blank.aspx


    Please remember to click “Mark as Answer” on the post that helps you.
    AdinE MCSE, MCSA, MCITP, MCTS; (Specializing in System Center and Private Cloud)
    2015 Microsoft MVP in System Center Cloud and Datacenter Management
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    Thursday, January 22, 2015 5:32 PM
  • Unfortunately, that isn't the issue I am having.  The page is technically loading.  I get the drop down at the top and the next/previous buttons at the bottom.  I can even see the line that divides the space for the list of activities and the details of the activity.  I just don't see any activities.  I currently have a review activity assigned to the user.

    I did see a similar article to the issue I was having (which I can't find at the moment) but the solution did not work.

    Thursday, January 22, 2015 6:21 PM
  • The screenshot in this article is more along the lines of what I'm seeing.

    https://dougsigmon.wordpress.com/2012/07/20/scsm-2012-my-requests-not-populating-on-self-service-portal-ssp/

    Thursday, January 22, 2015 6:36 PM
  • I have resolved the issue and I have to say that I am a little embarrassed.  Basically, the previous admin made a role in the production environment that restricts the users who can approve review activities.  My test account was not in this group and this group did not exist in the test environment.  Once I added the test user to this group, the RAs showed up for me.

    I thank you for your time.

    Friday, January 23, 2015 6:14 PM