Outlook 365 refuses to show one of my folders. RRS feed

  • Question

  • Yesterday I received an important email and when I read it I put it in the appropriate folder. Today I haven't been able to find the folder. The folder name still show up when I click "move to" but it will not show up any other way. Someone please tell me how to make it visible again.

    Jay Wells

    • Moved by Perry-Pan Thursday, May 9, 2019 1:31 AM
    Wednesday, May 8, 2019 3:33 AM


  • Hi Jay Wells,

    Can you see this folder on the web mail? Please press Ctrl + 6 and see if you see it in the folder list.

    What's your account type? Exchange, POP or IMAP?

    We can first try /resetfolders command line switch to restore missing folders for the default delivery location.

    To do this, please exit Outlook, press Win key + R to open the Run command, type “outlook.exe /resetfolders”(without quotes) and then press Enter.

    According to my research, this could also be related with Hardware Acceleration. Please go to File > Options > Advanced. Under Display section, check “Disable Hardware Acceleration”. Restart Outlook to see if it helps.

    If folder is still invisible, I’d like to recommend you create a new profile to check the results.

    Any updates, please feel free to post back.



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    • Edited by Perry-Pan Thursday, May 9, 2019 1:32 AM
    • Marked as answer by meamjw Thursday, May 9, 2019 2:19 AM
    Thursday, May 9, 2019 1:31 AM