locked
Status downloading in software center. RRS feed

  • Question

  • I have an application that has been distributed to several other users in other locations. Some users that use to be connected over a place that doesnt had a Distribution Point in site that this same package its just sitting in the Software Center with the Status of "Downloading 0% Complete".  I just set up a distribution Point in their site but the situation its still the same,  and this package isnt really big , its a 52MB size.

    Since i dont have a Fail status i dont know where to start troubleshooting this, i have at least 5 users over that location with the same issue receiving the same package, in my monitoring status all of them are showed as "in progress" for the last 2 days, and in their software centers its just 0% complete.


    Thursday, July 9, 2015 2:53 PM

Answers

  • I just realize that the Active Directory site name, was different when i browse it again, i dont know why it change, so i just select it again.  I will be monitoring if in the CAS log the Discovered DPs change, and let you know about it.
    • Proposed as answer by Joyce L Friday, July 10, 2015 8:25 AM
    • Marked as answer by Joyce L Monday, July 27, 2015 10:22 AM
    Thursday, July 9, 2015 8:20 PM

All replies

  • Examine LocationServices.log and CAS.log.

    Torsten Meringer | http://www.mssccmfaq.de

    Thursday, July 9, 2015 2:55 PM
  • OK, over the client in the Location services.log i got in yellow

    Calling back with empty distribution points list LocationServices 7/9/2015 9:24:31 AM 8124 (0x1FBC)

    And in red

    Empty signing certificate found in the WMI store. LocationServices 7/9/2015 9:44:14 AM 5916 (0x171C)

    And this one from the CAS log was in red, but its not from today

    GetLogonUserSid failed at GetTokenSids 0x800703f0 ContentAccess 7/8/2015 7:00:01 AM 3896 (0x0F38)

    Thursday, July 9, 2015 3:21 PM
  • Have you created a new boundary, added it to a boundary group, assigned the DP and distributed content successfully?

    Torsten Meringer | http://www.mssccmfaq.de

    Thursday, July 9, 2015 3:25 PM
  • Yeah, the boundary its setup using the Active directory sites i just double check it.  And the content was distributed sucessfully yesterday, i just verify it again right now.  Even so, i got VPN users that doesnt have Distribution points and they just connect to the primary server to download it fine.  This 0% Download even before i setup the local distribution point.   

    What its true, its that i never deploy nothing to that users before, i dont think its an issue with this package.

    Thursday, July 9, 2015 3:32 PM
  • What about boundary groups and DP assignment?

    Torsten Meringer | http://www.mssccmfaq.de

    Thursday, July 9, 2015 3:34 PM
  • The Boundary group for that location its created and referencing that boundarie its added, in the references the site systems added its the primary server that holds the packages and the server of the itself (is that what you mean as DP assignment?).  

    Im adding u more lines of the logs you ask me for. the Location log  Stabhou

    The number of discovered DPs(including Branch DP and Multicast) is 0 LocationServices 7/9/2015 9:50:04 AM 7540 (0x1D74)
    Current AD site of machine is StabHou LocationServices 7/9/2015 9:50:04 AM 7540 (0x1D74)
    Current AD site of machine is StabHou LocationServices 7/9/2015 9:50:04 AM 7540 (0x1D74)
    The number of discovered DPs(including Branch DP and Multicast) is 0 LocationServices 7/9/2015 9:50:04 AM 7540 (0x1D74)
    Current AD site of machine is StabHou LocationServices 7/9/2015 9:50:04 AM 7540 (0x1D74)
    Current AD site of machine is StabHou LocationServices 7/9/2015 9:50:04 AM 7540 (0x1D74)
    The number of discovered DPs(including Branch DP and Multicast) is 0 LocationServices 7/9/2015 9:50:04 AM 7540 (0x1D74)
    LocationServices::VerifyDataSignature: Signature verification of data succeeded. LocationServices 7/9/2015 10:05:19 AM 6804 (0x1A94)
    LocationServices::VerifyDataSignature: Signature verification of data succeeded. LocationServices 7/9/2015 10:05:34 AM 6804 (0x1A94)
    LocationServices::VerifyDataSignature: Signature verification of data succeeded. LocationServices 7/9/2015 10:05:34 AM 6804 (0x1A94)
    LocationServices::VerifyDataSignature: Signature verification of data succeeded. LocationServices 7/9/2015 10:05:34 AM 5512 (0x1588)
    LocationServices::VerifyDataSignature: Signature verification of data succeeded. LocationServices 7/9/2015 10:05:34 AM 5284 (0x14A4)
    LocationServices::VerifyDataSignature: Signature verification of data succeeded. LocationServices 7/9/2015 10:05:35 AM 5512 (0x1588)
    LocationServices::VerifyDataSignature: Signature verification of data succeeded. LocationServices 7/9/2015 10:05:36 AM 5512 (0x1588)
    LocationServices::VerifyDataSignature: Signature verification of data succeeded. LocationServices 7/9/2015 10:05:37 AM 5512 (0x1588)
    LocationServices::VerifyDataSignature: Signature verification of data succeeded. LocationServices 7/9/2015 10:05:38 AM 5512 (0x1588)
    Current AD site of machine is StabHou LocationServices 7/9/2015 10:05:39 AM 816 (0x0330)
    Current AD site of machine is StabHou LocationServices 7/9/2015 10:05:41 AM 816 (0x0330)
    Current AD site of machine is StabHou LocationServices 7/9/2015 10:06:13 AM 7668 (0x1DF4)
    Current AD site of machine is StabHou LocationServices 7/9/2015 10:06:14 AM 7668 (0x1DF4)
    Current AD site of machine is StabHou LocationServices 7/9/2015 10:06:44 AM 8088 (0x1F98)
    Current AD site of machine is StabHou LocationServices 7/9/2015 10:06:45 AM 8088 (0x1F98)
    Current AD site of machine is StabHou LocationServices 7/9/2015 10:07:13 AM 8088 (0x1F98)
    Current AD site of machine is StabHou LocationServices 7/9/2015 10:07:14 AM 8088 (0x1F98)
    Executing Task LSRefreshLocationsTask LocationServices 7/9/2015 10:24:31 AM 8000 (0x1F40)
    Current AD site of machine is StabHou LocationServices 7/9/2015 10:24:31 AM 8000 (0x1F40)
    Current AD site of machine is StabHou LocationServices 7/9/2015 10:24:35 AM 7052 (0x1B8C)
    Calling back with empty distribution points list LocationServices 7/9/2015 10:24:35 AM 7052 (0x1B8C)
    Current AD site of machine is StabHou LocationServices 7/9/2015 10:49:11 AM 5468 (0x155C)

    This one from the Cas log

    Location update from CTM for content Content_7c49aea8-33fb-45e3-8774-c59f460c2dc2.1 and request {A314242B-E33C-44CD-8F70-7DEF90C0BAB9} ContentAccess 7/8/2015 1:44:33 PM 15144 (0x3B28)
    Download request only, ignoring location update ContentAccess 7/8/2015 1:44:33 PM 15144 (0x3B28)
    Location update from CTM for content Content_7c49aea8-33fb-45e3-8774-c59f460c2dc2.1 and request {A314242B-E33C-44CD-8F70-7DEF90C0BAB9} ContentAccess 7/8/2015 1:53:25 PM 13864 (0x3628)
    Download request only, ignoring location update ContentAccess 7/8/2015 1:53:25 PM 13864 (0x3628)
    Location update from CTM for content Content_7c49aea8-33fb-45e3-8774-c59f460c2dc2.1 and request {A314242B-E33C-44CD-8F70-7DEF90C0BAB9} ContentAccess 7/8/2015 2:44:33 PM 13592 (0x3518)
    Download request only, ignoring location update ContentAccess 7/8/2015 2:44:33 PM 13592 (0x3518)
    Location update from CTM for content Content_7c49aea8-33fb-45e3-8774-c59f460c2dc2.1 and request {A314242B-E33C-44CD-8F70-7DEF90C0BAB9} ContentAccess 7/8/2015 3:44:33 PM 13692 (0x357C)
    Download request only, ignoring location update ContentAccess 7/8/2015 3:44:33 PM 13692 (0x357C)
    Location update from CTM for content Content_7c49aea8-33fb-45e3-8774-c59f460c2dc2.1 and request {A314242B-E33C-44CD-8F70-7DEF90C0BAB9} ContentAccess 7/8/2015 4:44:33 PM 7712 (0x1E20)
    Download request only, ignoring location update ContentAccess 7/8/2015 4:44:33 PM 7712 (0x1E20)
    Location update from CTM for content Content_7c49aea8-33fb-45e3-8774-c59f460c2dc2.1 and request {A314242B-E33C-44CD-8F70-7DEF90C0BAB9} ContentAccess 7/9/2015 6:49:02 AM 4472 (0x1178)
    Download request only, ignoring location update ContentAccess 7/9/2015 6:49:02 AM 4472 (0x1178)
    Location update from CTM for content Content_7c49aea8-33fb-45e3-8774-c59f460c2dc2.1 and request {A314242B-E33C-44CD-8F70-7DEF90C0BAB9} ContentAccess 7/9/2015 7:24:31 AM 5316 (0x14C4)
    Download request only, ignoring location update ContentAccess 7/9/2015 7:24:31 AM 5316 (0x14C4)
    Location update from CTM for content Content_7c49aea8-33fb-45e3-8774-c59f460c2dc2.1 and request {A314242B-E33C-44CD-8F70-7DEF90C0BAB9} ContentAccess 7/9/2015 8:24:31 AM 7328 (0x1CA0)
    Download request only, ignoring location update ContentAccess 7/9/2015 8:24:31 AM 7328 (0x1CA0)
    Location update from CTM for content Content_7c49aea8-33fb-45e3-8774-c59f460c2dc2.1 and request {A314242B-E33C-44CD-8F70-7DEF90C0BAB9} ContentAccess 7/9/2015 9:24:31 AM 7536 (0x1D70)
    Download request only, ignoring location update ContentAccess 7/9/2015 9:24:31 AM 7536 (0x1D70)
    Requesting locations synchronously for content Content_7c49aea8-33fb-45e3-8774-c59f460c2dc2.1 with priority Foreground ContentAccess 7/9/2015 9:44:26 AM 6096 (0x17D0)
    The number of discovered DPs(including Branch DP and Multicast) is 0 ContentAccess 7/9/2015 9:44:26 AM 6096 (0x17D0)
    Requesting locations synchronously for content Content_7c49aea8-33fb-45e3-8774-c59f460c2dc2.1 with priority Foreground ContentAccess 7/9/2015 9:44:43 AM 6576 (0x19B0)
    The number of discovered DPs(including Branch DP and Multicast) is 0 ContentAccess 7/9/2015 9:44:44 AM 6576 (0x19B0)
    Requesting locations synchronously for content Content_7c49aea8-33fb-45e3-8774-c59f460c2dc2.1 with priority Foreground ContentAccess 7/9/2015 10:05:39 AM 816 (0x0330)
    The number of discovered DPs(including Branch DP and Multicast) is 0 ContentAccess 7/9/2015 10:05:41 AM 816 (0x0330)
    Requesting locations synchronously for content Content_7c49aea8-33fb-45e3-8774-c59f460c2dc2.1 with priority Foreground ContentAccess 7/9/2015 10:06:13 AM 7668 (0x1DF4)
    The number of discovered DPs(including Branch DP and Multicast) is 0 ContentAccess 7/9/2015 10:06:14 AM 7668 (0x1DF4)
    Requesting locations synchronously for content Content_7c49aea8-33fb-45e3-8774-c59f460c2dc2.1 with priority Foreground ContentAccess 7/9/2015 10:06:44 AM 8088 (0x1F98)
    The number of discovered DPs(including Branch DP and Multicast) is 0 ContentAccess 7/9/2015 10:06:45 AM 8088 (0x1F98)
    Requesting locations synchronously for content Content_7c49aea8-33fb-45e3-8774-c59f460c2dc2.1 with priority Foreground ContentAccess 7/9/2015 10:07:13 AM 8088 (0x1F98)
    The number of discovered DPs(including Branch DP and Multicast) is 0 ContentAccess 7/9/2015 10:07:14 AM 8088 (0x1F98)
    Location update from CTM for content Content_7c49aea8-33fb-45e3-8774-c59f460c2dc2.1 and request {A314242B-E33C-44CD-8F70-7DEF90C0BAB9} ContentAccess 7/9/2015 10:24:35 AM 8000 (0x1F40)
    Download request only, ignoring location update ContentAccess 7/9/2015 10:24:35 AM 8000 (0x1F40)

    Thursday, July 9, 2015 3:51 PM
  • You should only add the local DP to the new boundary group then. "The number of discovered DPs(including Branch DP and Multicast) is 0" indicates that no DP is returned when asking the MP for content.
    There's a logfile called MP_Location.log (or similar) on the MP that can be used for further troubleshooting.

    Torsten Meringer | http://www.mssccmfaq.de

    Thursday, July 9, 2015 4:28 PM
  • Over the boundary groups the local server its added already.  What you think its happening that its not finding it? The domain firewall its off for the client.  Is that log over the same folder?  The only log with "location" word over the windows/ccm/logs  its locationservices.log  ,no logs found using the word "mp"

    I compare the setup with other Boundaries just to make sure it looks good, other stuff i know is that over there its a really slow connection 3MB,  but right now the package should be over the local DP.

    Thursday, July 9, 2015 4:57 PM
  • I just realize that the Active Directory site name, was different when i browse it again, i dont know why it change, so i just select it again.  I will be monitoring if in the CAS log the Discovered DPs change, and let you know about it.
    • Proposed as answer by Joyce L Friday, July 10, 2015 8:25 AM
    • Marked as answer by Joyce L Monday, July 27, 2015 10:22 AM
    Thursday, July 9, 2015 8:20 PM
  • It work, thanks.
    Thursday, July 9, 2015 9:52 PM