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Dell 3115cn and Word 2007 RRS feed

  • Question

  • We currently have 3 new systems about to be deployed but ran into a problem with a new printer in the office.

    Systems are running Vista Business and Office 2007 SBE

    Printer is a Dell 3115cn.

    When the printer is installed, Word 2007 will crash on load, the Vista recommended solution is to uninstall the Dell 3115cn driver. I do that Word works again. I have called Dell they claim that their driver has been tested and works with Vista, and that I should call Microsoft. I know this is a Dell issue but was wondering if anyone else knows of this problem and could suggest some solutions. 

    Thank you

    Jason

    Thursday, February 15, 2007 10:44 PM

All replies

  • I know this is a late reply, but I found a solution to an almost identical problem.

    For some Dell network printers (3110cn & 5100cn verified so far), the user will use a
    program in the Office 2007 suite and when they go to print, once they select the
    problematic printer in the print window, the program will crash. I don't know why
    this is caused, but there is a solution that appears to work.

    >>> THIS MUST BE DONE FROM THE USER'S COMPUTER <<<

    1. Go to the Dell website and download the Vista version of the driver
    2. Run the executable to install the driver on their hard drive
    3. Go to "Control Panel" -> "Printers"
    4. Right-click in the "Printers" window
    5. Select "Run as administrator" -> "Server properties"
    6. Select the "Drivers" tab
    7. Highlight the problematic printer, then click "Add"
    8. Follow the on-screen instructions to add the appropriate printer driver
    (Typically, use the PCL driver if possible)
    9. Click "Finish" (It is normal for this to take up to a minute to process)

    Wednesday, June 18, 2008 4:51 PM
  • Thank you very much...this worked for me in Windows 7 as well.
    Tuesday, December 8, 2009 7:55 PM