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windows office sp3 Failed to connect to server. Error: 0x800401F0 RRS feed

  • Question

  • i cant seem to get office sp3 to install on my admins computer. i am trying to updated it but i just this error Failed to connect to server. Error: 0x800401F0. this is for office 2003 pro

    i had followed this guild http://support.microsoft.com/kb/884298/en-us but it did not help still have the same issues with installing office sp3.

    here is some docs on the errors of whats happening.

    OHotfix(#####).log

    Starting the log on 09/17/2010 at 15:46:41...
    Loading the resource .dll...
    Reading the settings...
    The settings are:
            IsNormalUpdate=1
            AdminUsesShortFilenames=1
            AdminPath=""
            MessageTitle="Office 2003 Service Pack 3 (SP3)"
            CopyFilesToRerun=1
            ShowSuccessDialog=1
            RebootInQuietMode=0
            RunSetupWatson=1
            RequireAllPatchesNeeded=0
            RequireAllProductsAtMinVersion=0
            MinProductVersion=""
            MinMsiVersion="2.0"
            UpgradeMsi=1
            MsiUpgradeURL="http://go.microsoft.com/fwlink/?LinkId=20610"
            OHotfixLogLevel="v"
            MsiLogLevel="v"
            OHotfixUILevel="n"
            MsiUILevel="n"
            FeatureToCheck=""
    Making sure only this instance of the bootstrapper is running...
    Making sure the environment is okay for patching...
    Getting the patches...
    Getting the products to patch...
    Seeing if patch C:\DOCUME~1\vkamdar\LOCALS~1\Temp\IXP000.TMP\MAINSP3.msp is needed...
            Product {901C0409-6000-11D3-8CFE-0150048383C9}:  Not installed.  Cannot patch.
            Product {90150409-6000-11D3-8CFE-0150048383C9}:  Not installed.  Cannot patch.
            Product {91130409-6000-11D3-8CFE-0150048383C9}:  Not installed.  Cannot patch.
            Product {90170409-6000-11D3-8CFE-0150048383C9}:  Not installed.  Cannot patch.
            Product {91170409-6000-11D3-8CFE-0150048383C9}:  Not installed.  Cannot patch.
            Product {90E00409-6000-11D3-8CFE-0150048383C9}:  Not installed.  Cannot patch.
            Product {901A0409-6000-11D3-8CFE-0150048383C9}:  Not installed.  Cannot patch.
            Product {90180409-6000-11D3-8CFE-0150048383C9}:  Not installed.  Cannot patch.
            Product {90E30409-6000-11D3-8CFE-0150048383C9}:  Not installed.  Cannot patch.
            Product {91E30409-6000-11D3-8CFE-0150048383C9}:  Not installed.  Cannot patch.
            Product {90110409-6000-11D3-8CFE-0150048383C9} Microsoft Office Professional Edition 2003 Version 11.0.5614.0: Needs patch.
            Product {91110409-6000-11D3-8CFE-0150048383C9}:  Not installed.  Cannot patch.
            Product {90190409-6000-11D3-8CFE-0150048383C9}:  Not installed.  Cannot patch.
            Product {91190409-6000-11D3-8CFE-0150048383C9}:  Not installed.  Cannot patch.
            Product {90CA0409-6000-11D3-8CFE-0150048383C9}:  Not installed.  Cannot patch.
            Product {91CA0409-6000-11D3-8CFE-0150048383C9}:  Not installed.  Cannot patch.
            Product {90120409-6000-11D3-8CFE-0150048383C9}:  Not installed.  Cannot patch.
            Product {91120409-6000-11D3-8CFE-0150048383C9}:  Not installed.  Cannot patch.
            Product {901B0409-6000-11D3-8CFE-0150048383C9}:  Not installed.  Cannot patch.
            Product {90440409-6000-11D3-8CFE-0150048383C9}:  Not installed.  Cannot patch.
            Product {91440409-6000-11D3-8CFE-0150048383C9}:  Not installed.  Cannot patch.
            Product {90160409-6000-11D3-8CFE-0150048383C9}:  Not installed.  Cannot patch.
    Seeing if patch C:\DOCUME~1\vkamdar\LOCALS~1\Temp\IXP000.TMP\OWC102003SP3.msp is needed...
            Product {90260409-6000-11D3-8CFE-0150048383C9}:  Not installed.  Cannot patch.
    Seeing if patch C:\DOCUME~1\vkamdar\LOCALS~1\Temp\IXP000.TMP\OWC11SP3.msp is needed...
            Product {90A40409-6000-11D3-8CFE-0150048383C9}:  Not installed.  Cannot patch.
    Applying the patches...
    Applying patches to product {90110409-6000-11D3-8CFE-0150048383C9} Microsoft Office Professional Edition 2003...
            Applying patch C:\DOCUME~1\vkamdar\LOCALS~1\Temp\IXP000.TMP\MAINSP3.msp...
                    Command line: PATCH="C:\DOCUME~1\vkamdar\LOCALS~1\Temp\IXP000.TMP\MAINSP3.msp" REBOOT=ReallySuppress
    The update ended with status code: 1635.
    Finished processing the update on 09/17/2010 at 15:48:13.
    Encountered error 1635 while updating.
    FindError result: failed
    Launching Setup Watson...
    Could not find dw.exe.

    OHotfix(#####)_MSI.log

    === Verbose logging started: 9/17/2010  15:46:41  Build type: SHIP UNICODE 3.01.4001.5512  Calling process: C:\DOCUME~1\vkamdar\LOCALS~1\Temp\IXP000.TMP\ohotfix.exe ===
    MSI (c) (48:70) [15:46:41:921]: Resetting cached policy values
    MSI (c) (48:70) [15:46:41:921]: Machine policy value 'Debug' is 0
    MSI (c) (48:70) [15:46:41:921]: ******* RunEngine:
               ******* Product: {90110409-6000-11D3-8CFE-0150048383C9}
               ******* Action:
               ******* CommandLine: **********
    MSI (c) (48:70) [15:46:41:937]: Client-side and UI is none or basic: Running entire install on the server.
    MSI (c) (48:70) [15:46:41:937]: Grabbed execution mutex.
    MSI (c) (48:70) [15:46:42:015]: Cloaking enabled.
    MSI (c) (48:70) [15:46:42:015]: Attempting to enable all disabled priveleges before calling Install on Server
    MSI (c) (48:70) [15:46:42:015]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (64:78) [15:46:42:031]: Grabbed execution mutex.
    MSI (s) (64:7C) [15:46:42:031]: Resetting cached policy values
    MSI (s) (64:7C) [15:46:42:031]: Machine policy value 'Debug' is 0
    MSI (s) (64:7C) [15:46:42:031]: ******* RunEngine:
               ******* Product: {90110409-6000-11D3-8CFE-0150048383C9}
               ******* Action:
               ******* CommandLine: **********
    MSI (s) (64:7C) [15:46:42:031]: Machine policy value 'DisableUserInstalls' is 0
    MSI (s) (64:7C) [15:46:42:031]: End dialog not enabled
    MSI (s) (64:7C) [15:46:42:031]: Original package ==> C:\WINDOWS\Installer\9d94f29.msi
    MSI (s) (64:7C) [15:46:42:031]: Package we're running from ==> C:\WINDOWS\Installer\9d94f29.msi
    MSI (s) (64:7C) [15:46:42:062]: APPCOMPAT: looking for appcompat database entry with ProductCode '{90110409-6000-11D3-8CFE-0150048383C9}'.
    MSI (s) (64:7C) [15:46:42:062]: APPCOMPAT: no matching ProductCode found in database.
    MSI (s) (64:7C) [15:46:42:062]: MSCOREE not loaded loading copy from system32
    MSI (s) (64:7C) [15:46:42:062]: Opening existing patch 'C:\WINDOWS\Installer\13726d46.msp'.
    MSI (s) (64:7C) [15:46:42:078]: Opening existing patch 'C:\WINDOWS\Installer\2017f6.msp'.
    MSI (s) (64:7C) [15:46:42:078]: File will have security applied from OpCode.
    MSI (s) (64:7C) [15:46:48:875]: Original patch ==> C:\DOCUME~1\vkamdar\LOCALS~1\Temp\IXP000.TMP\MAINSP3.msp
    MSI (s) (64:7C) [15:46:48:875]: Patch we're running from ==> C:\WINDOWS\Installer\9da95.msp
    MSI (s) (64:7C) [15:46:48:875]: Opening existing patch 'C:\WINDOWS\Installer\20188d.msp'.
    MSI (s) (64:7C) [15:46:48:875]: Note: 1: 2203 2: C:\WINDOWS\Installer\20188d.msp 3: -2147287038
    MSI (s) (64:7C) [15:46:48:875]: Machine policy value 'AllowLockdownBrowse' is 0
    MSI (s) (64:7C) [15:46:48:875]: Machine policy value 'DisableBrowse' is 0
    MSI (s) (64:7C) [15:46:48:875]: Couldn't find local patch 'C:\WINDOWS\Installer\20188d.msp'. Looking for it at its source.
    MSI (s) (64:7C) [15:46:48:875]: Resolving Patch source.
    MSI (s) (64:7C) [15:46:48:937]: User policy value 'SearchOrder' is 'nmu'
    MSI (s) (64:7C) [15:46:48:937]: User policy value 'DisableMedia' is 0
    MSI (s) (64:7C) [15:46:48:937]: Machine policy value 'AllowLockdownMedia' is 0
    MSI (s) (64:7C) [15:46:48:937]: SOURCEMGMT: Media enabled only if package is safe.
    MSI (s) (64:7C) [15:46:48:937]: SOURCEMGMT: Looking for sourcelist for product {375F080F-88E9-4EA1-A177-C0F091546AC8}
    MSI (s) (64:7C) [15:46:48:937]: SOURCEMGMT: Adding {375F080F-88E9-4EA1-A177-C0F091546AC8}; to potential sourcelist list (pcode;disk;relpath).
    MSI (s) (64:7C) [15:46:48:937]: SOURCEMGMT: Now checking product {375F080F-88E9-4EA1-A177-C0F091546AC8}
    MSI (s) (64:7C) [15:46:48:937]: SOURCEMGMT: Media is enabled for product.
    MSI (s) (64:7C) [15:46:48:937]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
    MSI (s) (64:7C) [15:46:48:937]: SOURCEMGMT: Processing net source list.
    MSI (s) (64:7C) [15:46:48:937]: Note: 1: 1402 2: UNKNOWN\Net 3: 2
    MSI (s) (64:7C) [15:46:48:937]: Note: 1: 1706 2: -2147483647 3: MAINSP3.MSP
    MSI (s) (64:7C) [15:46:48:937]: SOURCEMGMT: Processing media source list.
    MSI (s) (64:7C) [15:46:49:953]: SOURCEMGMT: Resolved source to: 'MAINSP3.MSP'
    MSI (s) (64:7C) [15:48:13:218]: Note: 1: 1314 2: MAINSP3.MSP
    MSI (s) (64:7C) [15:48:13:218]: Unable to create a temp copy of patch 'MAINSP3.MSP'.
    MSI (s) (64:7C) [15:48:13:218]: Note: 1: 1708
    MSI (s) (64:7C) [15:48:13:218]: Note: 1: 2729
    MSI (s) (64:7C) [15:48:13:234]: Note: 1: 2729
    MSI (s) (64:7C) [15:48:13:234]: Product: Microsoft Office Professional Edition 2003 -- Installation failed.

    MSI (s) (64:7C) [15:48:13:250]: Attempting to delete file C:\WINDOWS\Installer\9da95.msp
    MSI (s) (64:7C) [15:48:13:250]: MainEngineThread is returning 1635
    This patch package could not be opened.  Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.
    C:\WINDOWS\Installer\9d94f29.msi
    MSI (c) (48:70) [15:48:13:250]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (c) (48:70) [15:48:13:250]: MainEngineThread is returning 1635
    === Verbose logging stopped: 9/17/2010  15:48:13 ===

     

    Friday, September 17, 2010 11:14 PM

Answers

  • Hi,

     

    I suggest completely reinstalling office 2003 and then install the update again.

     

    For completely reinstall, try this:

    How do I uninstall Office 2003, Office 2007 or Office 2010 suites if I cannot uninstall it from Control Panel?

    http://support.microsoft.com/kb/290301

     

    Best Regards,

     

    Sally Tang

    • Marked as answer by Sally Tang Friday, September 24, 2010 4:52 AM
    Monday, September 20, 2010 9:02 AM