locked
Help please, Windows 7 blue screen showed up for 4 times already!!!!! RRS feed

  • Question

  • Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7600.2.0.0.768.3
      Locale ID: 1033

    Additional information about the problem:
      BCCode: a
      BCP1: 0000000000000000
      BCP2: 0000000000000002
      BCP3: 0000000000000000
      BCP4: FFFFF80002C8479F
      OS Version: 6_1_7600
      Service Pack: 0_0
      Product: 768_1

    Files that help describe the problem:
      C:\Windows\Minidump\081910-21824-01.dmp
      C:\Users\suna\AppData\Local\Temp\WER-52541-0.sysdata.xml

    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt

    How can my blue screen be fixed?

    I am not very technical so please be patient if I don't understand something. 
    Friday, August 20, 2010 5:49 AM

Answers

  • Hi Suna,

    you always get this crash:

    IRQL_NOT_LESS_OR_EQUAL (a) - This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.

    Becasue the crashes happen during graphics operation from Dx/Aero

    dxgmms1!VidMmiProcessTerminationCommand+0x5f
    dxgmms1!VidSchiSubmitDeviceCommand+0x39
    dxgmms1!VidSchiSubmitQueueCommand+0xb0
    dxgmms1!VidSchiWorkerThread+0xd6

    you should update the graphics card drivers for your Intel graphic chip. Your driver igdkmd64.sys is 1 year old (Wed Jul 29 00:35:46 2009). Also update your Sony system tools. They are also a bit too old (SFEP.sys Fri Aug 03 07:35:53 2007).

    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Leo Huang Monday, August 23, 2010 5:52 AM
    • Marked as answer by Leo Huang Monday, August 30, 2010 1:14 AM
    Sunday, August 22, 2010 12:51 AM

All replies

  • Please zip and upload the dmp files from the folder C:\Windows\Minidump to your Skydrive [1] (copy the dmp files first to your desktop, if you can't upload them) and post a link here, so that I can look at the dumps.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Friday, August 20, 2010 1:07 PM
  • Hi Suna,

    you always get this crash:

    IRQL_NOT_LESS_OR_EQUAL (a) - This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.

    Becasue the crashes happen during graphics operation from Dx/Aero

    dxgmms1!VidMmiProcessTerminationCommand+0x5f
    dxgmms1!VidSchiSubmitDeviceCommand+0x39
    dxgmms1!VidSchiSubmitQueueCommand+0xb0
    dxgmms1!VidSchiWorkerThread+0xd6

    you should update the graphics card drivers for your Intel graphic chip. Your driver igdkmd64.sys is 1 year old (Wed Jul 29 00:35:46 2009). Also update your Sony system tools. They are also a bit too old (SFEP.sys Fri Aug 03 07:35:53 2007).

    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Leo Huang Monday, August 23, 2010 5:52 AM
    • Marked as answer by Leo Huang Monday, August 30, 2010 1:14 AM
    Sunday, August 22, 2010 12:51 AM