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Outlook issue with shared mail box conversation RRS feed

  • Question

  • Hello

    I have a user who has a shared mailbox and doesn't display the conversation history if he sends an email via that account. However, when searching a user it shows the his email that was sent. (along with the sent email.)

    Also, in the tasks he duplicate tasks for the shared mailbox. Can't be deleted from Outlook. In office 365 it doesn't show duplicate tasks? Anyway to remove this?

    Thank you,

    • Moved by Perry-Pan Monday, November 5, 2018 5:00 AM
    Friday, November 2, 2018 7:25 PM

All replies

  • Hi nostar38,

    >> I have a user who has a shared mailbox and doesn't display the conversation history if he sends an email via that account.

    Normally, when you send a message as another user or on behalf of the shared mailbox, the sent message isn't saved to the Sent Items folder of the shared mailbox. Instead, it's saved to the Sent Items folder of your mailbox. Please check if it was in your own Sent Items folder.

    Besides, we can set to show messages as conversations via clicking View > “Show as Conversations”.

    >> Also, in the tasks he duplicate tasks for the shared mailbox. Can't be deleted from Outlook.

    Items for shared mailbox are saved on your local .ost file. In case there were something wrong with the data file, we can delete the original offline Outlook Data File (.ost) and Outlook will recreate the offline Outlook Data File (.ost) the next time you open Outlook.

    To find the location, please go to File > Account Settings > Account Settings. Under the Data Files tab, select your account data file and then click Open File Location.

    If issue persists, we can try disabling caching for shared folders to check the results. To do this, please go to File > Account Settings > Account Settings. Double click your account and choose More Settings. Under Advanced tab, unselect the option “Download shared folders” and then restart Outlook.

    Hope this is helpful to you.

    Regards,

    Perry


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    • Proposed as answer by Perry-Pan Tuesday, November 6, 2018 6:03 AM
    Monday, November 5, 2018 5:29 AM
  • Hi nostar38,

    Have you tried the suggestion above? How is this issue?

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Thursday, November 8, 2018 6:35 AM
  • Did some additional testing from another computer. 

    Duplicate task not showing. 

    The sent items are going out the shared mailbox and not the users mailbox. On the other computer also, having the same issue. Items are no showing in the conversation. 

    Thursday, November 8, 2018 11:22 PM
  • Hi,

    Do you mean that sent messages were not show in a conversation view? In this case, I'm afraid that this is by design.

    Have you tried disabling caching for shared folders and recreating the offline Outlook Data File (.ost)? Do tasks still get duplicated on Outlook client?

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Proposed as answer by Perry-Pan Tuesday, December 4, 2018 6:59 AM
    Friday, November 9, 2018 7:11 AM
  • Hi,

    How is everything going on with this issue?

    I'm writing to see if it was fixed.

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Monday, November 12, 2018 6:19 AM