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Form not appearing in software to print, but is appearing in control panel

    Question

  • Hi, I am using an HP windows 10 desktop computer, HP deskjet printer, and Serif craft artist software

    I have been successfully using these together for over a year, and have previously created new forms in the control panel, so I can print on different size card and paper.

    Today, when I went to print my design, it was letting me select the correct paper size as normal, but then would not apply it.

    I went to the control panel to check the sizes, and created a new form, deleting the old one - but now it does not come up as an option to print this size in the forms

    The size is still visible when I look on the printer settings within the control panel though - so why is it not visible to select when I try to print?

    I have tried re-starting my computer and re-launching the software a couple of times now, but nothing changes.

    Please can anyone help? Many thanks, in advance :)

    Wednesday, July 18, 2018 11:04 AM

All replies

  • Let’s sort the operating steps:

    1.uninstall your HP printer completely.

    2.re-install printer

    3.view devices and printers.

    4.click the icon for your printer, and then click Print server properties.

    5.create a new form

    After above, restart computer and run your software, test again.

    Regards


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    Thursday, July 19, 2018 7:30 AM
    Moderator