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I have been getting the blue screen of death frequently since 8/10/10. RRS feed

  • Question

  • Computer = Lenovo

    Running Vista 32 bit

    Have tried everything I can think of, restored to a date prior to 8/10.   Ran Registry Mechanic........  still getting BSOD.   Have not been able to find a pattern to it. 

    HELP.  :-)

     

     

     

    Product

    Windows

    Problem

    Shut down unexpectedly

    Date

    8/19/2010 12:14 PM

    Status

    Not Reported

    Problem signature

    Files that help describe the problem

    Extra information about the problem

    BCCode: 1000007f

    BCP1: 00000008

    BCP2: 803D3130

    BCP3: 00000000

    BCP4: 00000000

    OS Version: 6_0_6002

    Service Pack: 2_0

    Product: 768_1

    Mini081910-02.dmp

    sysdata.xml

    Version.txt

    Problem Event Name: BlueScreen

    OS Version: 6.0.6002.2.2.0.768.3

    Locale ID: 1033

    Thursday, August 19, 2010 5:52 PM

Answers

  • Hi,

    Certain things you can try are to find out the root cause of the problem are given below.

     

    1.    Have a look whether you can reproduce the problem in safe mode.

     

    Start your computer in safe mode

    http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

     

    If behavior doesn’t persist in safe mode, it indicates that a third party program or service is preventing you from performing the action as supposed to.

     

    To validate or determine which service/startup item could be causing this, restart the computer and boot to desktop normally. Once done, perform clean boot.

     

    2.    Clean Boot prevents software conflicts by preventing the startup items and non Microsoft services from loading. This way you can safely follow the process of elimination to check which application is causing this behavior.

     

    Refer:

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.microsoft.com/kb/929135

    Note: Ensure that you put your computer back to normal startup mode after completing the troubleshooting steps. Steps are available in the article given above.

    Meanwhile, please collect the small memory dump files in the %SystemRoot%\Minidump folder, upload the collected files to SkyDrive, and let me know the URL by replying this thread. For detailed steps on how to upload files with SkyDrive, please refer to:
     
    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
     
    The above Windows Live ID is ONLY for collecting troubleshooting information. Please do NOT send your questions to it. For any new questions, please post in the forums so that more MSFT, MVP and community members can help you.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Monday, August 23, 2010 10:45 AM
    Moderator