locked
Forum FAQ: Windows XP client cannot send fax to a Windows Server 2008 server with Fax Server role installed. RRS feed

  • General discussion

  • Symptom

     

    The XP clients are unable to send a fax to a Windows Server 2008 server with the Fax Server Role installed. When selecting the option to “Send a Fax…”, nothing happens and the fax is not sent.

     

    Cause

    This issue happens because the Microsoft Shared Fax driver included in Windows Server 2008 does not work with Windows XP.


    Windows XP clients that have previously used Fax Services hosted on a Windows Server 2003
    system will not have the issue. This is because the Server 2003 SP2 version of the
    Microsoft Shared Fax driver will work for Windows XP when sending a fax to a Windows Server
    2008 system.

     

    Resolution

     

    To resolve this issue, please choose one of the following methods to install Microsoft Shared Fax Driver:

     

    Method #1

    Manually install the drivers onto the Server. Vista clients will not get this driver via Pont and Print. This isn’t really an issue, however, because the Vista clients will simply use the version that ships with the OS.

     

    The following steps involve editing the Registry on the Windows Server. Always make a backup of the registry before making any changes.

     

    1) Stop the Spooler. (net stop spooler)

    2) Stopping the spooler will prompt you to stop the Fax Service as well. Allow the Fax service to stop.

    3) Obtain the following files from a Windows Server 2003 SP2 system setup as a Fax Server.

     

    a. FXSAPI.DLL

    b. FXSDRV.DLL

    c. FXSRES.DLL

    d. FXSTIFF.DLL

    e. FXSUI.DLL

    f. FXSWZRD.DLL

     

    4) Place these files into the following directory. Allow any files that exist to be replaced

    %SystemRoot%\System32\spool\drivers\w32x86\3

     

    5) Use the following for a .reg file. (Attached to SOX) Import this into the registry on the server.

    ------------------------------------------------------------------------------------

    --------------

    Windows Registry Editor Version 5.00

     

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT

    x86\Drivers\Version-3\Microsoft Shared Fax Driver]

    "Configuration File"="FXSUI.DLL"

    "Data File"="FXSUI.DLL"

    "Driver"="FXSDRV.DLL"

    "Help File"=""

    "Monitor"=""

    "Datatype"="RAW"

    "Dependent Files"=hex(7):46,00,58,00,53,00,57,00,5a,00,52,00,44,00,2e,00,44,00,

    4c,00,4c,00,00,00,46,00,58,00,53,00,54,00,49,00,46,00,46,00,2e,00,44,00,4c,

    00,4c,00,00,00,46,00,58,00,53,00,52,00,45,00,53,00,2e,00,44,00,4c,00,4c,00,

    00,00,46,00,58,00,53,00,41,00,50,00,49,00,2e,00,44,00,4c,00,4c,00,00,00,00, 00

    "Previous Names"=hex(7):00,00,90,90

    "Version"=dword:00000003

    "TempDir"=dword:00000000

    "Attributes"=dword:00000001

    "Manufacturer"=""

    "OEM URL"=""

    "HardwareID"=""

    "Provider"=""

    "DriverDate"=hex:00,00,00,00,00,00,00,00

    "DriverVersion"=hex:00,00,00,00,00,00,00,00

    --------------------------------------------------------------------------------------------------

    6) Restart the Spooler. (net start spooler)

    7) Restart the Fax Service. (net start fax)

    8) Install the Shared Fax Printer from the Server. The correct version should be copied to the XP clients via Point and Print. You should now be able to send a Fax to the Windows Server 2008 system.

     

    Method #2

    Manually install the drivers onto the XP Client.

    1) Stop the Spooler. (net stop spooler)

    2) Obtain the following files from a Windows Server 2003 SP2 system setup as a Fax Server.

    a. FXSAPI.DLL

    b. FXSDRV.DLL

    c. FXSRES.DLL

    d. FXSTIFF.DLL

    e. FXSUI.DLL

    f. FXSWZRD.DLL

    3) Place these files into the following directory. Allow any files that exist to be replaced.

    %SystemRoot%\System32\spool\drivers\w32x86\3

    4) Restart the Spooler.

    5) You should now be able to send a Fax to the Windows Server 2008 system.

     

    Applies to

     

    Windows XP

    Windows Server 2008

    Monday, February 22, 2010 6:11 AM

All replies

  • I have used this method to get the fax printer to install properly, but everything is still not working right. XP users can send faxes fine through the fax printer, however whenever they open the fax manager in XP it says "all fax printers are inaccessible".  Windows 7 users do not have this problem and can see all of their sent and queued faxes just fine.

     

    Any advice you might have would be appreciated.

     

    Thanks

    Tuesday, February 8, 2011 8:47 PM
  • Hi, before apply all that you show  XP users can send faxes  through the fax printer (Windows 2008 Server) but always fails and however whenever they open the fax manager in XP it says "all fax printers are inaccessible".   I haven't W7/Vista users.

    @Robert Siegel, How do you fix that XP users can send fax fine?

    Thanks,

    Regards.


    elEdu
    Tuesday, August 2, 2011 11:05 AM
  • What is the correct date stamp for these fx files? 1/19/2008?

    Every time I run the fax wizard on my XP machines, I get "Fax Server Information cannot be retrieved".

    Wednesday, November 16, 2011 10:12 PM


  • This really needs to be made into a bona fide Hotfix for XP with the appropriate files & registry keys included.
    I presently don't have a 32bit Windows Server 2003 system w/Fax service installed that I could pilfer the files from.
    Anyone care to post these for me and for others who are having the same issue?

    Thursday, November 17, 2011 12:17 AM
  • Found some here, from a server 2003 R2 SP2 install, I haven't tried them...

    http://www.mediafire.com/?1o3d464sbui1j61

    http://www.megaupload.com/?d=ANMWBV90

     

    S.

     

    Monday, November 21, 2011 4:04 PM
  • Hum... It's not working for me with the above files, the server is not pushing the files, I get a "The server for the 'Microsoft Shared Fax Driver' printer does not have the correct printer driver installed."
    Monday, November 21, 2011 4:47 PM
  • Ok,

    I was able to import the reg file, the line breaks from the copy paste of the first post were wrong.

     

     


    • Edited by stanelie Monday, November 21, 2011 5:36 PM
    Monday, November 21, 2011 5:35 PM