DPM 2016 agent install fails on laptops just removed from DPM 2012R2 agent RRS feed

  • Question

  • We are updating our DPM backup system, we build a new 2016 server and we are using SQL 2014 and installed DPM 2016.  I am trying to move over our backup jobs to the new server. I stop protecting on the old and remove the agent.  I go to the new server and try to install the 2016 agent and when trying to install the agent on a Win10 laptop the error I get is "Install protection agent on.......failed:  Error 347: An error occurred when the agent operation attempted to create the DPM Agent Coordinator service on ....... Error Detailes: Unspecified error  Recommended action: verify that the Agent Coordnator service on ....is responding, if it is present".

    I then tried installing it from cmd using  dpmagentinstaller_x64 /q server.abc.com /IAcceptEULA and it shows running for about 10 minutes in taskmanager.  I then try to attach it in DPM and it shows error ID 270 and when I check the folders on the laptop it has the main folder but missing the additional files/folders.

    I have had this work on 1 out of 3 laptops so far and I have many to go.  I have tried rebooting the laptops, making sure they are updated. I am able to re-add the old agent with no problems then remove it but never able to get the 2016 agent to install.

    Tuesday, January 16, 2018 4:10 PM


  • House keeping - closing old post.

    If you remove the /q switch you would most likely see the error.  "The program can’t start because mi.dll is missing from your computer. Try reinstalling the program to fix this problem."

    solution below.


    Mike Jacquet

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    Friday, January 10, 2020 9:22 PM