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  • Question

  • When I click on dial pad nothing comes up. Every time I want to use the dial pad it never comes up. I would appreciate your assistance.


    Thomas Smith

    Wednesday, May 10, 2017 5:08 AM

All replies

  • Hi Michael_144,

    For this issue, please check if it just appeared on the specific user.

    Please try the following methods:
    1. Delete SFB cache files and install the latest update for the client:
    %userprofile%\AppData\Local\Microsoft\Office\15.0\Lync\sip_UserName@Domain.com (SFB 2015)
    %userprofile%\AppData\Local\Microsoft\Office\16.0\Lync\sip_UserName@Domain.com (SFB 2016)
    2. Do a clean boot on your computer: https://support.microsoft.com/en-us/kb/929135
    3. You could also try to repair Office
    4. If the issue persists, please try to reinstall the SFB client.


    Alice Wang

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    • Proposed as answer by Alice-Wang Monday, May 15, 2017 9:23 AM
    Thursday, May 11, 2017 2:11 AM