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Cannot delete folder: Access denied

    Question

  • I had created a sub-folder in another folder in May of 2014.  I had stored pictures there.  I no longer needed the folder and was able to delete the pictures.  But when I try to delete the folder I get notified that I require Administrator permission.  I am the Administrator and also tried deleting while logged in as Administrator with the same results. 

    When I bring up the Properties of the folder and navigate to the Advanced Security settings, the Current Owner box says: "Unable to display current owner".  In the Change Owner to box I select myself (an Administrator, but also tried while logged in as Administrator).  When I click on Apply, I get the msg box: "Unable to set new owner on (folder name)" "Access denied.

    I've tried using the command line to delete the folder and still get the Access Denied msg.

    My limited knowledge leads me to believe something is amiss in the Access Control List.  How can I go about correcting this situation and get back to a 'Normal' state whereby I have absolute control again?

    Thanks,

    Vic


    • Edited by TheVee Tuesday, May 10, 2016 5:58 PM
    Tuesday, May 10, 2016 5:57 PM

All replies

  • There is a fix it tool to check and repair issues related to file system. You may try to run:

    https://support.microsoft.com/en-us/mats/windows_file_and_folder_diag/en-us

    Tuesday, May 10, 2016 6:06 PM
  • Hi Vic,

     

    I want to confirm that have you tried the methods mentioned in the article below?

    "Access Denied" or other errors when you access or work with files and folders in Windows:

    https://support.microsoft.com/en-sg/kb/2623670

     

    The following links may help you, please check it.

    https://social.technet.microsoft.com/Forums/windows/en-US/d09a393b-68df-43de-9f31-735f83242497/quick-way-to-reset-all-security-permissions-to-default-windows-7?forum=w7itprosecurity

    https://support.microsoft.com/en-sg/kb/313222

     

    Best Regards,

    Tao

     


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Wednesday, May 11, 2016 12:10 PM
    Moderator
  • Hi Tao,

    Thanks for your response.  I tried several methods listed with no results.  But I will say that I'm not sure I understand what each of the paths is supposed to show/do.

    As I've said, the Current Owner of the folder is listed as "Unable to display current owner".  And trying to change the owner to Administrator or me (I'm listed as an Administrator) gives the msg: "Unable to set new owner on (folder name)" "Access denied".  Regardless of what I've tried, I keep getting the "Access denied" msg.

    I've also tried the MSFixit app as well as "secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose" with no success.

    Surely there must be a way of getting into the access control list to change/reset the owner of an object.
    Vic
    Wednesday, May 11, 2016 6:49 PM
  • Folks,

    I wanted to let you know that I managed to delete the folder by booting in Safe Mode, then using the command line app navigating to the folder containing the recalcitrant folder and executing an RD command.

    The folder was deleted.  Not a very elegant way, but nonetheless functional.

    Thank you for all your suggestions.

    Vic

    Wednesday, May 11, 2016 7:05 PM
  • Hi Vic,

     

    If you are experiencing any troubles in Windows, feel free to let me know. I will be more than happy to be of assistance.

     

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Saturday, May 14, 2016 12:38 PM
    Moderator