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User unable to open calendar items RRS feed

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    Suddenly a user is unable to open an existing item or to create a new item in his outlook calendar. Double clicking shoud open an pane but nothinh happen there. The user is able to plan en new item by choosing "New Appointment" but not by doubleclicking.

    Already tried to start Outlook (2013) in safe mode. Deactivated add-ons. When the calendar is shared other users are able to modify or create items doubleclicking. 

    Possibly it's a user-profile issue? Any way to easy test this or to reset the mail profile? Can i isolate it from the user profile?  

     
    Monday, August 6, 2018 12:54 PM

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    Hi,

    Does this issue only happen to this client?

    Are you using a custom form?

    Please first try to reset your calendar current view and check the result. To do this, please click View > Reset View.

    >>Possibly it's a user-profile issue? Any way to easy test this or to reset the mail profile?

    Currently, it is hard to say where is the root cause. You could create a new profile to see if it is related with personal settings.

    Any updates, please feel free to tell us.

    Regards,

    Perry

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    • Proposed as answer by Perry-Pan Thursday, August 9, 2018 9:27 AM
    Tuesday, August 7, 2018 5:13 AM
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    Hi,

    Just check if the reply above is helpful to you.

    Regards,

    Perry

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Wednesday, August 8, 2018 5:49 AM
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    I am writing to see how everything is going with this issue.

    Regards,

    Perry

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Monday, August 13, 2018 6:39 AM