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Message Stuck in Submission Queue with Status Active

    Question

  • Hello,

    I'm facing a strange problem where messages remain in submission queues with status "Active" and do not get delivered to the mailboxes.

    Since the queue is a submission queue, everything points to the categorizer. Moreover, those messages suddently get delivered after half an hour appoximately.

    There are many transport rules in the organization that are complex and long. This is causing the transport service to take one and a half minutes to start. Can these rules be the cause of the problem?

    Furthermore, the messages that get stuck in the submission have certain recipients that are used in the transport rules in order to decide to act on the message or not.

    Let me give an example of the rules:
     If the message is from [long list of addresses] and the recipient is [member of distribution group or mailbox] then remove the message.

    And one last thing, the actions on the rules are BCC and Remove. As far as I know, the remove action has to be the only action on a rule, those rules were probably migrated that way, should I update them and use the redirect transport action?

    Thanks in advance,

    Christos

    Monday, June 6, 2016 11:16 AM

Answers

  • Hi Christos,

    The "Active" status shows that the queue is actively transmitting messages.

    Base on your situation, you can disable the corresponding rule temporary and send the same message again, and check if there is the same issue.

    Best regards,


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Niko Cheng
    TechNet Community Support

    Tuesday, June 7, 2016 9:21 AM
    Moderator

All replies

  • can you give a restart of the servers and see the results.

    Most likely the rules shouldn't be causing an issue


    Remember to mark as helpful if you find my contribution useful or as an answer if it does answer your question.That will encourage me - and others - to take time out to help you Check out my latest blog posts on http://exchangequery.com Thanks Sathish (MVP)

    Monday, June 6, 2016 11:46 AM
  • Hi Sathish,

    I have tried that but the messages did not get delivered.

    Monday, June 6, 2016 12:14 PM
  • Hi Christos,

    The "Active" status shows that the queue is actively transmitting messages.

    Base on your situation, you can disable the corresponding rule temporary and send the same message again, and check if there is the same issue.

    Best regards,


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Niko Cheng
    TechNet Community Support

    Tuesday, June 7, 2016 9:21 AM
    Moderator
  • Hi Niko,

    It is not easy to disable the rules because very important messages will not be routed to the correct recipients.

    I have set up a lab though and from the tests I've performed it seems that there is something wrong with the Transport Rule Agent in the pipeline.

    I've already started the upgrade process in order to get the servers up to date. Perhaps pipeline tracing would have helped if I was running Exchange 2013 or later.

    Thank you very much for your suggestion!

    Christos

    Sunday, June 26, 2016 10:52 AM