Remote Assistance RRS feed

  • Question

  • Dear all,

    I try to use remote assistance to connect a PC in a remote branch. I got the below message

    A Remote Assistance connection could not be established because the DNS Name of the remote computer could not be resolved.

    The 2 office is connect by a VPN connection. The domains for our office and the branch office are independent.

    Any hint of the problem?




    Monday, October 18, 2010 4:17 AM


  • Hi netizen99,


    So novice and expert computers are not in same private network ?

    If in this case ,both computers have to connect to  Microsoft .NET Messenger Service servers first.

    How these computers connect to internet? via NAT?


    Please take look the KB article below:


    Error message when a Remote Assistance connection fails in Windows Messenger: "Remote Assistance connection could not be established because the remote host name could not be resolved. Please try again"





    Tiger Li

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Tuesday, October 19, 2010 6:09 AM