Hi netizen99,
So novice and expert computers are not in same private network ?
If in this case ,both computers have to connect to
Microsoft .NET Messenger Service servers first.
How these computers connect to internet? via NAT?
Please take look the KB article below:
Error message when a Remote Assistance connection fails in Windows Messenger: "Remote Assistance connection could not be established because the remote host name could
not be resolved. Please try again"
http://support.microsoft.com/kb/921047
Thanks.
Tiger Li
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