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  • Question

  • Dear all,

    I try to use remote assistance to connect a PC in a remote branch. I got the below message

    A Remote Assistance connection could not be established because the DNS Name of the remote computer could not be resolved.

    The 2 office is connect by a VPN connection. The domains for our office and the branch office are independent.

    Any hint of the problem?

     

     

     

    Monday, October 18, 2010 4:17 AM

Answers

  • Hi netizen99,

     

    So novice and expert computers are not in same private network ?

    If in this case ,both computers have to connect to  Microsoft .NET Messenger Service servers first.

    How these computers connect to internet? via NAT?

     

    Please take look the KB article below:

     

    Error message when a Remote Assistance connection fails in Windows Messenger: "Remote Assistance connection could not be established because the remote host name could not be resolved. Please try again"

    http://support.microsoft.com/kb/921047

     

    Thanks.

     

    Tiger Li


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    Tuesday, October 19, 2010 6:09 AM