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PowerPoint file crashes PowerPoint upon opening

    Question

  • I have 2 PowerPoint files that crash PowerPoint when attempting to open them. The problem is that this is only happening on some computers. All the machines I have attempted to open the files on are running Windows 7 and have Office 2010 installed. The computers also have Office 2010 SP1 install so I have ruled that out as an issue as well.

    Any assistance would be much appreciated.

    Wednesday, May 23, 2012 2:25 PM

Answers

  • Hi,

    To narrow down the root cause of PowerPoint crashing on individual computer, I would suggest you firstly test it by starting PowerPoint in safe mode (powerpnt.exe /safe) and changing the default printer.
    If it doesn’t work, try saving these 2 PowerPoint files into PowerPoint Show (.ppsx) type and then open them on specified clients.

    In addition, more troubleshooting steps can be found in the following article:
    http://blogs.technet.com/b/bgp/archive/2010/07/08/troubleshooting-powerpoint-startup.aspx


    Sincerely
    Rex Zhang


    Rex Zhang

    TechNet Community Support



    Thursday, May 24, 2012 3:18 AM
    Moderator

All replies

  • Hi,

    To narrow down the root cause of PowerPoint crashing on individual computer, I would suggest you firstly test it by starting PowerPoint in safe mode (powerpnt.exe /safe) and changing the default printer.
    If it doesn’t work, try saving these 2 PowerPoint files into PowerPoint Show (.ppsx) type and then open them on specified clients.

    In addition, more troubleshooting steps can be found in the following article:
    http://blogs.technet.com/b/bgp/archive/2010/07/08/troubleshooting-powerpoint-startup.aspx


    Sincerely
    Rex Zhang


    Rex Zhang

    TechNet Community Support



    Thursday, May 24, 2012 3:18 AM
    Moderator
  • Just checking in to see if the suggestions were helpful. Please let us know if you would like further assistance.


    Best Regards


    Rex Zhang

    TechNet Community Support

    Monday, May 28, 2012 1:48 AM
    Moderator
  • My first opportunity to troubleshoot with your suggestions will be today. I will post back this afternoon. Thanks.
    • Edited by techguyrva Tuesday, May 29, 2012 12:16 PM
    Tuesday, May 29, 2012 12:16 PM