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Internet Explorer 11 crashes on Startup (Windows 7) RRS feed

  • Question

  • As soon as I open Internet Explorer 11 it crashes. The instant IE is launched it crashes, never starts. The event log is below which tells me nothing.

    I have researched this and tried the following:

    • Reset Internet explorer to defaults and reset advanced settings
    • Disable all add-ons
    • Removed and re-install Internet explorer via add/remove features (reboot inbetween)
    • Logged on as a different user still crashes
    • Started going through all running processes closing one off at a time and trying to start but would crash
    • Starting IE in safe mode
    • Scanning Windows system files for any corruption using sfc /scannow (no problems found)
    • Windows is fully patched
    • Virus scan nothing found

    System restore is not possible as I was told by the user it started happening months ago and there's no longer a restore point that far back. Only entry related to IE is below, this gets logged whenever I try to open IE.

    Faulting application name: iexplore.exe, version: 11.0.9600.18894, time stamp: 0x5a45ed3d
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000000000d0015
    Faulting process id: 0x27bc
    Faulting application start time: 0x01d3905826578777
    Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe
    Faulting module path: unknown
    Report Id: 64088ee1-fc4b-11e7-a165-6451065966ac

    event ID 1000

    iexplore.exe
       11.0.9600.18894
       5a45ed3d
       unknown
       0.0.0.0
       00000000
       c0000005
       00000000000d0015
       27bc
       01d3905826578777
       C:\Program Files\Internet Explorer\iexplore.exe
       unknown
       64088ee1-fc4b-11e7-a165-6451065966ac

    System

      - Provider

       [ Name]  Application Error
     
      - EventID 1000

       [ Qualifiers]  0
     
       Level 2
     
       Task 100
     
       Keywords 0x80000000000000
     
      - TimeCreated

       [ SystemTime]  2018-01-18T12:30:39.000000000Z
     
       EventRecordID 1008095
     
       Channel Application
     
       Computer WS021.domain.local
     
       Security

    Thursday, January 18, 2018 11:57 PM

All replies

  • Hi,

    Obviously your issue is something to do with your Start Page settings.

    you haven't tried starting it with about:blank as your only Start Page.

    Start>Control Panel>Internet Options>General tab, select about:blank as your only homepage.

    If IE is prone to crashing (IE will save your open tabs when it crashes) and may try to re-open those tabs when you next restart IE...

    select also Start up>Start with homepage. (not "Start with tabs from last session")

    You could update userprofiles so that they are unable to change the setting for the start up page... to "Start with tabs from last session".

    You could view the windows event viewer to find out which website domain in the users last session is causing IE to crash in the first place.


    Rob^_^

    Friday, January 19, 2018 4:15 AM
  • I had the same problem.  If you are connected to a Domain Server, remove your ID from Active Directory and

    re-add it. This corrected the problem for me.

    Thursday, February 14, 2019 1:58 PM