app controller console crashes RRS feed

  • Question

  • Hi,

    I am testing App Controller 2012 and from time to time the IE crashes (app controller console). I tried to find out if there is a trigger point but couldn't find one.

    The only error message I see in Event Viewer is:Event ID: 1000 Source: Application Error. It seems like there is a problem with Silverlight because its says "Faulting module path: C:\Program Files\Microsoft Silverlight\XXXX\npctrl.dll. So some controll DLL causes this but that doesn't really tell me anyhting.

    Now I am not sure if this is related because the console crashed 5 times while I was testing and 4 times I found an Audit failure for the user whose console crashed at the same time. So I am not sure if this is related because for the first crash - there is no corresponding Audit failure. But for the rest I see an audit failure for the given user for process: Internet Explorer and Service Request Information: SeCreateGlobalPrivilege

    As said I am testing AppController right now so I have 1 SCVMM 2012 runing and have 3 App Controller installed on different systems. Each AppController is connected to the 1 SCVMM Mgt. Server. I opened two consoles on each of the app controller using different users (beside one user who is in Admin roll group and in "user" group). Do you have suggestions what I could do to find the reason for those crashes?

    Thursday, January 17, 2013 4:43 PM

All replies

  • Hi sroe,

    Please let me know which versions of the following you are using when experiencing the crash:

    • App Controller [2012, 2012 with update rollup 1, 2012 with update rollup 2, SP1]
    • Internet Explorer [9, 10]
    • Windows [Vista, 7, 8]
    • Silverlight [4, 5]

    Is there a particular screen you're on in App Controller when the crash occurs? (e.g. Services, Virtual Machines, Overview)

    Kind Regards,


    This posting is provided "AS IS" with no warranties, and confers no rights.

    Friday, January 18, 2013 11:00 PM
  • sorry for the delayed answer - it is appcontroller 2012 with update rollup 1; IE 9; Windows 7; Silverlight 4 (i think - cannot check right now).

    No that is what I tried to find out myself. But I could not re-create the condition when it crashed. It did so while I performed different tasks (once rolling out a VM, once just checking on VM).

    Monday, February 18, 2013 9:05 PM