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Installing KB967723 fails with Error Code 80070426 RRS feed

  • Question

  • I'm trying to install the KB967723 update on a Server 2008 (R1) SP2 and the installation keeps terminating with error 80070426.

    I downloaded the standalone installer for KB967723 (for Server 08, not Vista) and have continued to receive the same error message.

    As I've googled around for this error, it seems linked to the Software Licensing service not running. I've restarted that service and re-validated Windows and there's been no change.

    The WindowsUpdate.log entries related to the execution of this Update are included below. Any help would be greatly appreciated!


    Thank you,

    Danny Williams
    2009-12-17	11:10:42:224	4792	1e14	Misc	===========  Logging initialized (build: 7.4.7600.226, tz: -0800)  ===========
    2009-12-17	11:10:42:224	4792	1e14	Misc	  = Process: C:\Windows\system32\wusa.exe
    2009-12-17	11:10:42:224	4792	1e14	Misc	  = Module: C:\Windows\system32\wuapi.dll
    2009-12-17	11:10:42:223	4792	1e14	COMAPI	-----------  COMAPI: IUpdateServiceManager::AddScanPackageService  -----------
    2009-12-17	11:10:42:224	4792	1e14	COMAPI	  - ServiceName = Windows Update Standalone Installer
    2009-12-17	11:10:42:224	4792	1e14	COMAPI	  - ScanFileLocation = C:\c441c55a5134d967e7f9745b55\wsusscan.cab
    2009-12-17	11:10:42:231	1072	1458	Misc	Validating signature for C:\Windows\SoftwareDistribution\ScanFile\1253d8cc-6b53-41e2-bcdd-1c6f59832783\Source.cab:
    2009-12-17	11:10:42:237	1072	1458	Misc	 Microsoft signed: Yes
    2009-12-17	11:10:42:337	1072	1458	DtaStor	Default service for AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
    2009-12-17	11:10:42:337	4792	1e14	COMAPI	  - Added scan package service, ServiceID = {1253D8CC-6B53-41E2-BCDD-1C6F59832783} Third party service
    2009-12-17	11:10:42:338	4792	1e14	COMAPI	-------------
    2009-12-17	11:10:42:338	4792	1e14	COMAPI	-- START --  COMAPI: Search [ClientId = wusa]
    2009-12-17	11:10:42:338	4792	1e14	COMAPI	---------
    2009-12-17	11:10:42:342	1072	2e8	Agent	*************
    2009-12-17	11:10:42:343	1072	2e8	Agent	** START **  Agent: Finding updates [CallerId = wusa]
    2009-12-17	11:10:42:343	1072	2e8	Agent	*********
    2009-12-17	11:10:42:343	4792	1e14	COMAPI	<<-- SUBMITTED -- COMAPI: Search [ClientId = wusa]
    2009-12-17	11:10:42:343	1072	2e8	Agent	  * Online = Yes; Ignore download priority = No
    2009-12-17	11:10:42:343	1072	2e8	Agent	  * Criteria = "IsInstalled=0"
    2009-12-17	11:10:42:343	1072	2e8	Agent	  * ServiceID = {1253D8CC-6B53-41E2-BCDD-1C6F59832783} Third party service
    2009-12-17	11:10:42:343	1072	2e8	Agent	  * Search Scope = {Machine}
    2009-12-17	11:10:42:571	1072	2e8	PT	+++++++++++  PT: Synchronizing server updates  +++++++++++
    2009-12-17	11:10:42:571	1072	2e8	PT	  + Offline serviceId = {1253D8CC-6B53-41E2-BCDD-1C6F59832783}
    2009-12-17	11:10:42:571	1072	2e8	PT	WARNING: Cached cookie has expired or new PID is available
    2009-12-17	11:10:46:999	1072	2e8	PT	+++++++++++  PT: Synchronizing extended update info  +++++++++++
    2009-12-17	11:10:46:999	1072	2e8	PT	  + Offline serviceId = {1253D8CC-6B53-41E2-BCDD-1C6F59832783}
    2009-12-17	11:10:47:207	1072	2e8	Agent	  * Added update {28C93F26-EC82-4860-AE10-EA324578CB5F}.501 to search result
    2009-12-17	11:10:47:207	1072	2e8	Agent	  * Found 1 updates and 56 categories in search; evaluated appl. rules of 125 out of 399 deployed entities
    2009-12-17	11:10:47:287	1072	2e8	Agent	*********
    2009-12-17	11:10:47:287	1072	2e8	Agent	**  END  **  Agent: Finding updates [CallerId = wusa]
    2009-12-17	11:10:47:287	1072	2e8	Agent	*************
    2009-12-17	11:10:47:290	4792	12e8	COMAPI	>>--  RESUMED  -- COMAPI: Search [ClientId = wusa]
    2009-12-17	11:10:47:312	4792	12e8	COMAPI	  - Updates found = 1
    2009-12-17	11:10:47:312	4792	12e8	COMAPI	---------
    2009-12-17	11:10:47:312	4792	12e8	COMAPI	--  END  --  COMAPI: Search [ClientId = wusa]
    2009-12-17	11:10:47:312	4792	12e8	COMAPI	-------------
    2009-12-17	11:10:49:309	1072	1a6c	DnldMgr	***********  DnldMgr: Copy update to cache [UpdateId = {78AFADE5-648E-4764-91D3-20152000D063}.501]  ***********
    2009-12-17	11:10:49:310	1072	1a6c	DnldMgr	Asking handler to generate non-range requests.
    2009-12-17	11:10:49:310	1072	1a6c	Handler	Generating request for CBS update 78AFADE5-648E-4764-91D3-20152000D063 in sandbox C:\Windows\SoftwareDistribution\Download\206d44cc435e1fa8ccaec32e6ce6840d_ctc
    2009-12-17	11:10:49:310	1072	1a6c	Handler	Selecting self-contained because update does not have express payload.
    2009-12-17	11:10:49:310	1072	1a6c	Handler	Selected payload type is ptSelfContained
    2009-12-17	11:10:49:310	1072	1a6c	Handler	Detected download state is dsStart
    2009-12-17	11:10:49:310	1072	1a6c	Handler	Adding Windows6.0-KB967723-x86.cab (entire file) to request list.
    2009-12-17	11:10:49:311	1072	1a6c	Handler	Request generation for CBS update complete with hr=0x0 and pfResetSandbox=0 
    2009-12-17	11:10:49:335	1072	1a6c	Misc	Validating signature for C:\Windows\SoftwareDistribution\Download\206d44cc435e1fa8ccaec32e6ce6840d_ctc\Windows6.0-KB967723-x86.cab:
    2009-12-17	11:10:49:357	1072	1a6c	Misc	 Microsoft signed: Yes
    2009-12-17	11:10:49:357	1072	1a6c	DnldMgr	Asking handler to generate non-range requests.
    2009-12-17	11:10:49:357	1072	1a6c	Handler	Generating request for CBS update 78AFADE5-648E-4764-91D3-20152000D063 in sandbox C:\Windows\SoftwareDistribution\Download\206d44cc435e1fa8ccaec32e6ce6840d_ctc
    2009-12-17	11:10:49:357	1072	1a6c	Handler	Selecting self-contained because update does not have express payload.
    2009-12-17	11:10:49:357	1072	1a6c	Handler	Selected payload type is ptSelfContained
    2009-12-17	11:10:49:357	1072	1a6c	Handler	Detected download state is dsHavePackage
    2009-12-17	11:10:49:357	1072	1a6c	Handler	Request generation for CBS update complete with hr=0x0 and pfResetSandbox=0 
    2009-12-17	11:10:49:370	4792	1e14	COMAPI	-------------
    2009-12-17	11:10:49:370	4792	1e14	COMAPI	-- START --  COMAPI: Install [ClientId = wusa]
    2009-12-17	11:10:49:370	4792	1e14	COMAPI	---------
    2009-12-17	11:10:49:370	4792	1e14	COMAPI	  - Allow source prompts: Yes; Forced: No; Force quiet: No
    2009-12-17	11:10:49:370	4792	1e14	COMAPI	  - Updates in request: 1
    2009-12-17	11:10:49:370	4792	1e14	COMAPI	  - ServiceID = {1253D8CC-6B53-41E2-BCDD-1C6F59832783} Third party service
    2009-12-17	11:10:49:372	4792	1e14	COMAPI	  - Updates to install = 1
    2009-12-17	11:10:49:372	4792	1e14	COMAPI	<<-- SUBMITTED -- COMAPI: Install [ClientId = wusa]
    2009-12-17	11:10:49:372	1072	1e7c	Agent	*************
    2009-12-17	11:10:49:372	1072	1e7c	Agent	** START **  Agent: Installing updates [CallerId = wusa]
    2009-12-17	11:10:49:372	1072	1e7c	Agent	*********
    2009-12-17	11:10:49:372	1072	1e7c	Agent	  * Updates to install = 1
    2009-12-17	11:10:49:391	1072	1e7c	Agent	  *   Title = Security Update for Windows (KB967723)
    2009-12-17	11:10:49:391	1072	1e7c	Agent	  *   UpdateId = {28C93F26-EC82-4860-AE10-EA324578CB5F}.501
    2009-12-17	11:10:49:391	1072	1e7c	Agent	  *     Bundles 1 updates:
    2009-12-17	11:10:49:391	1072	1e7c	Agent	  *       {78AFADE5-648E-4764-91D3-20152000D063}.501
    2009-12-17	11:10:49:783	1072	1e7c	Agent	WARNING: LoadLibrary failed for srclient.dll with hr:8007007e
    2009-12-17	11:10:49:786	1072	1e7c	Handler	Attempting to create remote handler process as OFFICE\Administrator in session 1
    2009-12-17	11:10:49:864	1072	1e7c	DnldMgr	Preparing update for install, updateId = {78AFADE5-648E-4764-91D3-20152000D063}.501.
    2009-12-17	11:10:49:875	4036	494	Misc	===========  Logging initialized (build: 7.4.7600.226, tz: -0800)  ===========
    2009-12-17	11:10:49:875	4036	494	Misc	  = Process: C:\Windows\system32\wuauclt.exe
    2009-12-17	11:10:49:875	4036	494	Misc	  = Module: C:\Windows\system32\wuaueng.dll
    2009-12-17	11:10:49:874	4036	494	Handler	:::::::::::::
    2009-12-17	11:10:49:875	4036	494	Handler	:: START ::  Handler: CBS Install
    2009-12-17	11:10:49:875	4036	494	Handler	:::::::::
    2009-12-17	11:10:49:878	4036	494	Handler	Starting install of CBS update 78AFADE5-648E-4764-91D3-20152000D063
    2009-12-17	11:10:50:267	4036	494	Handler	CBS package identity: Package_for_KB967723~31bf3856ad364e35~x86~~6.0.1.7
    2009-12-17	11:10:50:268	4036	494	Handler	Installing self-contained with source=C:\Windows\SoftwareDistribution\Download\206d44cc435e1fa8ccaec32e6ce6840d\Windows6.0-KB967723-x86.cab, workingdir=C:\Windows\SoftwareDistribution\Download\206d44cc435e1fa8ccaec32e6ce6840d\inst
    2009-12-17	11:11:05:524	4036	1ce8	Handler	FATAL: CBS called Error with 0x80070426, 
    2009-12-17	11:11:06:374	4036	494	Handler	FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x80070426
    2009-12-17	11:11:06:392	4036	494	Handler	:::::::::
    2009-12-17	11:11:06:392	4036	494	Handler	::  END  ::  Handler: CBS Install
    2009-12-17	11:11:06:392	4036	494	Handler	:::::::::::::
    2009-12-17	11:11:06:453	1072	1e7c	Agent	*********
    2009-12-17	11:11:06:453	1072	84c	AU	Triggering Offline detection (non-interactive)
    2009-12-17	11:11:06:453	1072	1e7c	Agent	**  END  **  Agent: Installing updates [CallerId = wusa]
    2009-12-17	11:11:06:453	1072	84c	AU	#############
    2009-12-17	11:11:06:453	4792	17f0	COMAPI	>>--  RESUMED  -- COMAPI: Install [ClientId = wusa]
    2009-12-17	11:11:06:453	1072	1e7c	Agent	*************
    2009-12-17	11:11:06:453	1072	84c	AU	## START ##  AU: Search for updates
    2009-12-17	11:11:06:453	4792	17f0	COMAPI	  - Install call complete (succeeded = 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
    2009-12-17	11:11:06:453	4792	17f0	COMAPI	  - Reboot required = No
    2009-12-17	11:11:06:453	4792	17f0	COMAPI	  - WARNING: Exit code = 0x00000000; Call error code = 0x80240022
    2009-12-17	11:11:06:453	4792	17f0	COMAPI	---------
    2009-12-17	11:11:06:453	4792	17f0	COMAPI	--  END  --  COMAPI: Install [ClientId = wusa]
    2009-12-17	11:11:06:453	4792	17f0	COMAPI	-------------
    2009-12-17	11:11:06:453	1072	84c	AU	#########
    2009-12-17	11:11:06:457	1072	84c	AU	<<## SUBMITTED ## AU: Search for updates [CallId = {6C5B446F-2CF9-41F2-A3F2-4913D95E7BFF}]
    2009-12-17	11:11:06:457	1072	2e8	Agent	*************
    2009-12-17	11:11:06:457	1072	2e8	Agent	** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2009-12-17	11:11:06:457	1072	2e8	Agent	*********
    2009-12-17	11:11:06:457	1072	2e8	Agent	  * Online = No; Ignore download priority = No
    2009-12-17	11:11:06:457	1072	2e8	Agent	  * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2009-12-17	11:11:06:457	1072	2e8	Agent	  * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
    2009-12-17	11:11:06:457	1072	2e8	Agent	  * Search Scope = {Machine}
    2009-12-17	11:11:08:796	4792	1e14	COMAPI	-----------  COMAPI: IUpdateServiceManager::RemoveService  -----------
    2009-12-17	11:11:08:796	4792	1e14	COMAPI	  - ServiceId = {1253d8cc-6b53-41e2-bcdd-1c6f59832783}
    2009-12-17	11:11:09:382	4792	1e14	COMAPI	IUpdateService removing volatile scan package service, serviceID = {1253D8CC-6B53-41E2-BCDD-1C6F59832783}
    2009-12-17	11:11:09:384	1072	1a6c	Agent	WARNING: WU client fails CClientCallRecorder::RemoveService with error 0x80248014
    2009-12-17	11:11:09:385	4792	1e14	COMAPI	WARNING: ISusInternal::RemoveService failed, hr=80248014
    
    Thursday, December 17, 2009 7:21 PM

Answers

  • Hi Danny,

     

    I suggest trying to the following steps to troubleshoot the issue:

     

    Step 1 Disable firewalls or other Internet browser programs that can affect the Internet connection

    ===============================================================================

    The following programs can affect the connection to the Windows Update site and I suggest we disable or even uninstall them:

     

    Bitdefender

    Spyware Doctor

    Norton Internet Security

    Freedom Firewall

    ZoneAlarm Firewall

     

    Download Accelerator

    GetRight

    Browser Blaster

     

    BitTorrent

    eMule

     

    If you have any other similar programs, please also temporarily disable or uninstall it to test the issue. Please understand that we are disabling these programs only for the purpose of troubleshooting and we can re-enable these programs after we finish troubleshooting.

     

    To protect the computer during the troubleshoot process, I suggest turning on the Windows Firewall. Here are the detailed steps to do so:

     

    Windows Firewall

    ----------------

    1. Click the Start Button, in "Start Search", type "firewall.cpl" (without quotes) then press enter. This will generate the Windows Firewall application.

    2. In the Windows Firewall window, Click "Turn Windows Firewall on or off" from the left panel. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

    3. Select "On (recommended)", and then click OK.

     

    Step 2 Rename Windows Update Temporary folders

    =================================

    1. Click Start, in Start Search item, type: "notepad" (without quotes) and press Enter.

    2. Copy the following commands and then paste them into the opened Notepad window:

     

    net stop wuauserv

    net stop Cryptsvc

    cd /d %windir%\SoftwareDistribution

    rd /s /q DataStore

    ren %windir%\system32\catroot2 catroot2.old

    net start wuauserv

    net start Cryptsvc

     

    3. After pasting the above commands, please close the Notepad window. Choose Save when you are prompted to save the file. Type "register.bat" as the file name and choose Desktop from the left panel as the location.

    4. Refer to the Desktop and right click the register.bat file, then choose Run as administrator.

    5. You will see a DOS-like window processing.

     

    If the issue persists, I would like to confirm whether you can install other updates.

     

    Meanwhile, please help me collect the following files for further research:

     

    How to capture a screenshot

    ======================

    If any error messages appear when trying the suggestions above, please help capture a screenshot.

     

    1. Press the Print Screen key (PrtScn) on your keyboard.

    2. Click the Start Button, type "mspaint" in the Search Bar and Press Enter.

    3. In the Paint program, click the "Edit" menu, click "Paste". Then click the "File" menu, and click "Save".

    4. The "Save As" dialogue box will appear. Type a file name in the "File name:" box, for example: "screenshot".

    5. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as type" box, click "Desktop" on the left pane and then click "Save".

     

    How to collect the System Information

    =============================

    The System Information can provide us with more information about the current status of the system. I would like to check it for you. Please send it to me using the following steps:

     

    1. Click the Start Button, type "MSINFO32" in the Search Bar and press Enter to start System Information.

    2. On the popup window, on the menu bar, click "File", and click "Save", type a file name and then choose NFO as "Save as type", click "Desktop" on the left pane, and click Save.

     

    How to collect the WindowsUpdate.log file

    ================================

    1. Click the Start Button, type "WindowsUpdate.log" (without the quotes) in the Search Bar and Press Enter. We will see a file named "WindowsUpdate.log"

    2. Now click on the "File" menu and then click on the "Save As".

    3. From the left panel, click "Desktop" and click the Save button. The file will be saved to your Desktop.

     

    Please upload the files to the following site:

     

    https://sftus.one.microsoft.com/choosetransfer.aspx?key=46fb5ed2-4526-417c-baa5-f4018a607c2c

     

    Password: i[GeOUu+A6

     

    Tim Quan - MSFT

    • Marked as answer by Tim Quan Monday, December 21, 2009 2:14 AM
    Friday, December 18, 2009 3:36 AM