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Installing KB967723 fails with Error Code 80070426
Question
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I'm trying to install the KB967723 update on a Server 2008 (R1) SP2 and the installation keeps terminating with error 80070426.
I downloaded the standalone installer for KB967723 (for Server 08, not Vista) and have continued to receive the same error message.
As I've googled around for this error, it seems linked to the Software Licensing service not running. I've restarted that service and re-validated Windows and there's been no change.
The WindowsUpdate.log entries related to the execution of this Update are included below. Any help would be greatly appreciated!
Thank you,
Danny Williams
2009-12-17 11:10:42:224 4792 1e14 Misc =========== Logging initialized (build: 7.4.7600.226, tz: -0800) =========== 2009-12-17 11:10:42:224 4792 1e14 Misc = Process: C:\Windows\system32\wusa.exe 2009-12-17 11:10:42:224 4792 1e14 Misc = Module: C:\Windows\system32\wuapi.dll 2009-12-17 11:10:42:223 4792 1e14 COMAPI ----------- COMAPI: IUpdateServiceManager::AddScanPackageService ----------- 2009-12-17 11:10:42:224 4792 1e14 COMAPI - ServiceName = Windows Update Standalone Installer 2009-12-17 11:10:42:224 4792 1e14 COMAPI - ScanFileLocation = C:\c441c55a5134d967e7f9745b55\wsusscan.cab 2009-12-17 11:10:42:231 1072 1458 Misc Validating signature for C:\Windows\SoftwareDistribution\ScanFile\1253d8cc-6b53-41e2-bcdd-1c6f59832783\Source.cab: 2009-12-17 11:10:42:237 1072 1458 Misc Microsoft signed: Yes 2009-12-17 11:10:42:337 1072 1458 DtaStor Default service for AU is {7971F918-A847-4430-9279-4A52D1EFE18D} 2009-12-17 11:10:42:337 4792 1e14 COMAPI - Added scan package service, ServiceID = {1253D8CC-6B53-41E2-BCDD-1C6F59832783} Third party service 2009-12-17 11:10:42:338 4792 1e14 COMAPI ------------- 2009-12-17 11:10:42:338 4792 1e14 COMAPI -- START -- COMAPI: Search [ClientId = wusa] 2009-12-17 11:10:42:338 4792 1e14 COMAPI --------- 2009-12-17 11:10:42:342 1072 2e8 Agent ************* 2009-12-17 11:10:42:343 1072 2e8 Agent ** START ** Agent: Finding updates [CallerId = wusa] 2009-12-17 11:10:42:343 1072 2e8 Agent ********* 2009-12-17 11:10:42:343 4792 1e14 COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = wusa] 2009-12-17 11:10:42:343 1072 2e8 Agent * Online = Yes; Ignore download priority = No 2009-12-17 11:10:42:343 1072 2e8 Agent * Criteria = "IsInstalled=0" 2009-12-17 11:10:42:343 1072 2e8 Agent * ServiceID = {1253D8CC-6B53-41E2-BCDD-1C6F59832783} Third party service 2009-12-17 11:10:42:343 1072 2e8 Agent * Search Scope = {Machine} 2009-12-17 11:10:42:571 1072 2e8 PT +++++++++++ PT: Synchronizing server updates +++++++++++ 2009-12-17 11:10:42:571 1072 2e8 PT + Offline serviceId = {1253D8CC-6B53-41E2-BCDD-1C6F59832783} 2009-12-17 11:10:42:571 1072 2e8 PT WARNING: Cached cookie has expired or new PID is available 2009-12-17 11:10:46:999 1072 2e8 PT +++++++++++ PT: Synchronizing extended update info +++++++++++ 2009-12-17 11:10:46:999 1072 2e8 PT + Offline serviceId = {1253D8CC-6B53-41E2-BCDD-1C6F59832783} 2009-12-17 11:10:47:207 1072 2e8 Agent * Added update {28C93F26-EC82-4860-AE10-EA324578CB5F}.501 to search result 2009-12-17 11:10:47:207 1072 2e8 Agent * Found 1 updates and 56 categories in search; evaluated appl. rules of 125 out of 399 deployed entities 2009-12-17 11:10:47:287 1072 2e8 Agent ********* 2009-12-17 11:10:47:287 1072 2e8 Agent ** END ** Agent: Finding updates [CallerId = wusa] 2009-12-17 11:10:47:287 1072 2e8 Agent ************* 2009-12-17 11:10:47:290 4792 12e8 COMAPI >>-- RESUMED -- COMAPI: Search [ClientId = wusa] 2009-12-17 11:10:47:312 4792 12e8 COMAPI - Updates found = 1 2009-12-17 11:10:47:312 4792 12e8 COMAPI --------- 2009-12-17 11:10:47:312 4792 12e8 COMAPI -- END -- COMAPI: Search [ClientId = wusa] 2009-12-17 11:10:47:312 4792 12e8 COMAPI ------------- 2009-12-17 11:10:49:309 1072 1a6c DnldMgr *********** DnldMgr: Copy update to cache [UpdateId = {78AFADE5-648E-4764-91D3-20152000D063}.501] *********** 2009-12-17 11:10:49:310 1072 1a6c DnldMgr Asking handler to generate non-range requests. 2009-12-17 11:10:49:310 1072 1a6c Handler Generating request for CBS update 78AFADE5-648E-4764-91D3-20152000D063 in sandbox C:\Windows\SoftwareDistribution\Download\206d44cc435e1fa8ccaec32e6ce6840d_ctc 2009-12-17 11:10:49:310 1072 1a6c Handler Selecting self-contained because update does not have express payload. 2009-12-17 11:10:49:310 1072 1a6c Handler Selected payload type is ptSelfContained 2009-12-17 11:10:49:310 1072 1a6c Handler Detected download state is dsStart 2009-12-17 11:10:49:310 1072 1a6c Handler Adding Windows6.0-KB967723-x86.cab (entire file) to request list. 2009-12-17 11:10:49:311 1072 1a6c Handler Request generation for CBS update complete with hr=0x0 and pfResetSandbox=0 2009-12-17 11:10:49:335 1072 1a6c Misc Validating signature for C:\Windows\SoftwareDistribution\Download\206d44cc435e1fa8ccaec32e6ce6840d_ctc\Windows6.0-KB967723-x86.cab: 2009-12-17 11:10:49:357 1072 1a6c Misc Microsoft signed: Yes 2009-12-17 11:10:49:357 1072 1a6c DnldMgr Asking handler to generate non-range requests. 2009-12-17 11:10:49:357 1072 1a6c Handler Generating request for CBS update 78AFADE5-648E-4764-91D3-20152000D063 in sandbox C:\Windows\SoftwareDistribution\Download\206d44cc435e1fa8ccaec32e6ce6840d_ctc 2009-12-17 11:10:49:357 1072 1a6c Handler Selecting self-contained because update does not have express payload. 2009-12-17 11:10:49:357 1072 1a6c Handler Selected payload type is ptSelfContained 2009-12-17 11:10:49:357 1072 1a6c Handler Detected download state is dsHavePackage 2009-12-17 11:10:49:357 1072 1a6c Handler Request generation for CBS update complete with hr=0x0 and pfResetSandbox=0 2009-12-17 11:10:49:370 4792 1e14 COMAPI ------------- 2009-12-17 11:10:49:370 4792 1e14 COMAPI -- START -- COMAPI: Install [ClientId = wusa] 2009-12-17 11:10:49:370 4792 1e14 COMAPI --------- 2009-12-17 11:10:49:370 4792 1e14 COMAPI - Allow source prompts: Yes; Forced: No; Force quiet: No 2009-12-17 11:10:49:370 4792 1e14 COMAPI - Updates in request: 1 2009-12-17 11:10:49:370 4792 1e14 COMAPI - ServiceID = {1253D8CC-6B53-41E2-BCDD-1C6F59832783} Third party service 2009-12-17 11:10:49:372 4792 1e14 COMAPI - Updates to install = 1 2009-12-17 11:10:49:372 4792 1e14 COMAPI <<-- SUBMITTED -- COMAPI: Install [ClientId = wusa] 2009-12-17 11:10:49:372 1072 1e7c Agent ************* 2009-12-17 11:10:49:372 1072 1e7c Agent ** START ** Agent: Installing updates [CallerId = wusa] 2009-12-17 11:10:49:372 1072 1e7c Agent ********* 2009-12-17 11:10:49:372 1072 1e7c Agent * Updates to install = 1 2009-12-17 11:10:49:391 1072 1e7c Agent * Title = Security Update for Windows (KB967723) 2009-12-17 11:10:49:391 1072 1e7c Agent * UpdateId = {28C93F26-EC82-4860-AE10-EA324578CB5F}.501 2009-12-17 11:10:49:391 1072 1e7c Agent * Bundles 1 updates: 2009-12-17 11:10:49:391 1072 1e7c Agent * {78AFADE5-648E-4764-91D3-20152000D063}.501 2009-12-17 11:10:49:783 1072 1e7c Agent WARNING: LoadLibrary failed for srclient.dll with hr:8007007e 2009-12-17 11:10:49:786 1072 1e7c Handler Attempting to create remote handler process as OFFICE\Administrator in session 1 2009-12-17 11:10:49:864 1072 1e7c DnldMgr Preparing update for install, updateId = {78AFADE5-648E-4764-91D3-20152000D063}.501. 2009-12-17 11:10:49:875 4036 494 Misc =========== Logging initialized (build: 7.4.7600.226, tz: -0800) =========== 2009-12-17 11:10:49:875 4036 494 Misc = Process: C:\Windows\system32\wuauclt.exe 2009-12-17 11:10:49:875 4036 494 Misc = Module: C:\Windows\system32\wuaueng.dll 2009-12-17 11:10:49:874 4036 494 Handler ::::::::::::: 2009-12-17 11:10:49:875 4036 494 Handler :: START :: Handler: CBS Install 2009-12-17 11:10:49:875 4036 494 Handler ::::::::: 2009-12-17 11:10:49:878 4036 494 Handler Starting install of CBS update 78AFADE5-648E-4764-91D3-20152000D063 2009-12-17 11:10:50:267 4036 494 Handler CBS package identity: Package_for_KB967723~31bf3856ad364e35~x86~~6.0.1.7 2009-12-17 11:10:50:268 4036 494 Handler Installing self-contained with source=C:\Windows\SoftwareDistribution\Download\206d44cc435e1fa8ccaec32e6ce6840d\Windows6.0-KB967723-x86.cab, workingdir=C:\Windows\SoftwareDistribution\Download\206d44cc435e1fa8ccaec32e6ce6840d\inst 2009-12-17 11:11:05:524 4036 1ce8 Handler FATAL: CBS called Error with 0x80070426, 2009-12-17 11:11:06:374 4036 494 Handler FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x80070426 2009-12-17 11:11:06:392 4036 494 Handler ::::::::: 2009-12-17 11:11:06:392 4036 494 Handler :: END :: Handler: CBS Install 2009-12-17 11:11:06:392 4036 494 Handler ::::::::::::: 2009-12-17 11:11:06:453 1072 1e7c Agent ********* 2009-12-17 11:11:06:453 1072 84c AU Triggering Offline detection (non-interactive) 2009-12-17 11:11:06:453 1072 1e7c Agent ** END ** Agent: Installing updates [CallerId = wusa] 2009-12-17 11:11:06:453 1072 84c AU ############# 2009-12-17 11:11:06:453 4792 17f0 COMAPI >>-- RESUMED -- COMAPI: Install [ClientId = wusa] 2009-12-17 11:11:06:453 1072 1e7c Agent ************* 2009-12-17 11:11:06:453 1072 84c AU ## START ## AU: Search for updates 2009-12-17 11:11:06:453 4792 17f0 COMAPI - Install call complete (succeeded = 0, succeeded with errors = 0, failed = 1, unaccounted = 0) 2009-12-17 11:11:06:453 4792 17f0 COMAPI - Reboot required = No 2009-12-17 11:11:06:453 4792 17f0 COMAPI - WARNING: Exit code = 0x00000000; Call error code = 0x80240022 2009-12-17 11:11:06:453 4792 17f0 COMAPI --------- 2009-12-17 11:11:06:453 4792 17f0 COMAPI -- END -- COMAPI: Install [ClientId = wusa] 2009-12-17 11:11:06:453 4792 17f0 COMAPI ------------- 2009-12-17 11:11:06:453 1072 84c AU ######### 2009-12-17 11:11:06:457 1072 84c AU <<## SUBMITTED ## AU: Search for updates [CallId = {6C5B446F-2CF9-41F2-A3F2-4913D95E7BFF}] 2009-12-17 11:11:06:457 1072 2e8 Agent ************* 2009-12-17 11:11:06:457 1072 2e8 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates] 2009-12-17 11:11:06:457 1072 2e8 Agent ********* 2009-12-17 11:11:06:457 1072 2e8 Agent * Online = No; Ignore download priority = No 2009-12-17 11:11:06:457 1072 2e8 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1" 2009-12-17 11:11:06:457 1072 2e8 Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service 2009-12-17 11:11:06:457 1072 2e8 Agent * Search Scope = {Machine} 2009-12-17 11:11:08:796 4792 1e14 COMAPI ----------- COMAPI: IUpdateServiceManager::RemoveService ----------- 2009-12-17 11:11:08:796 4792 1e14 COMAPI - ServiceId = {1253d8cc-6b53-41e2-bcdd-1c6f59832783} 2009-12-17 11:11:09:382 4792 1e14 COMAPI IUpdateService removing volatile scan package service, serviceID = {1253D8CC-6B53-41E2-BCDD-1C6F59832783} 2009-12-17 11:11:09:384 1072 1a6c Agent WARNING: WU client fails CClientCallRecorder::RemoveService with error 0x80248014 2009-12-17 11:11:09:385 4792 1e14 COMAPI WARNING: ISusInternal::RemoveService failed, hr=80248014Thursday, December 17, 2009 7:21 PM
Answers
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Hi Danny,
I suggest trying to the following steps to troubleshoot the issue:
Step 1 Disable firewalls or other Internet browser programs that can affect the Internet connection
===============================================================================
The following programs can affect the connection to the Windows Update site and I suggest we disable or even uninstall them:
Bitdefender
Spyware Doctor
Norton Internet Security
Freedom Firewall
ZoneAlarm Firewall
Download Accelerator
GetRight
Browser Blaster
BitTorrent
eMule
If you have any other similar programs, please also temporarily disable or uninstall it to test the issue. Please understand that we are disabling these programs only for the purpose of troubleshooting and we can re-enable these programs after we finish troubleshooting.
To protect the computer during the troubleshoot process, I suggest turning on the Windows Firewall. Here are the detailed steps to do so:
Windows Firewall
----------------
1. Click the Start Button, in "Start Search", type "firewall.cpl" (without quotes) then press enter. This will generate the Windows Firewall application.
2. In the Windows Firewall window, Click "Turn Windows Firewall on or off" from the left panel. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
3. Select "On (recommended)", and then click OK.
Step 2 Rename Windows Update Temporary folders
=================================
1. Click Start, in Start Search item, type: "notepad" (without quotes) and press Enter.
2. Copy the following commands and then paste them into the opened Notepad window:
net stop wuauserv
net stop Cryptsvc
cd /d %windir%\SoftwareDistribution
rd /s /q DataStore
ren %windir%\system32\catroot2 catroot2.old
net start wuauserv
net start Cryptsvc
3. After pasting the above commands, please close the Notepad window. Choose Save when you are prompted to save the file. Type "register.bat" as the file name and choose Desktop from the left panel as the location.
4. Refer to the Desktop and right click the register.bat file, then choose Run as administrator.
5. You will see a DOS-like window processing.
If the issue persists, I would like to confirm whether you can install other updates.
Meanwhile, please help me collect the following files for further research:
How to capture a screenshot
======================
If any error messages appear when trying the suggestions above, please help capture a screenshot.
1. Press the Print Screen key (PrtScn) on your keyboard.
2. Click the Start Button, type "mspaint" in the Search Bar and Press Enter.
3. In the Paint program, click the "Edit" menu, click "Paste". Then click the "File" menu, and click "Save".
4. The "Save As" dialogue box will appear. Type a file name in the "File name:" box, for example: "screenshot".
5. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as type" box, click "Desktop" on the left pane and then click "Save".
How to collect the System Information
=============================
The System Information can provide us with more information about the current status of the system. I would like to check it for you. Please send it to me using the following steps:
1. Click the Start Button, type "MSINFO32" in the Search Bar and press Enter to start System Information.
2. On the popup window, on the menu bar, click "File", and click "Save", type a file name and then choose NFO as "Save as type", click "Desktop" on the left pane, and click Save.
How to collect the WindowsUpdate.log file
================================
1. Click the Start Button, type "WindowsUpdate.log" (without the quotes) in the Search Bar and Press Enter. We will see a file named "WindowsUpdate.log"
2. Now click on the "File" menu and then click on the "Save As".
3. From the left panel, click "Desktop" and click the Save button. The file will be saved to your Desktop.
Please upload the files to the following site:
https://sftus.one.microsoft.com/choosetransfer.aspx?key=46fb5ed2-4526-417c-baa5-f4018a607c2c
Password: i[GeOUu+A6
Tim Quan - MSFT
- Marked as answer by Tim Quan Monday, December 21, 2009 2:14 AM
Friday, December 18, 2009 3:36 AM
