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Windows XP SP3 Default Monitor problems RRS feed

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    I have a Dell desktop with a flat screen monitor that I recently had to fdisk, format and re-install Windows XP SP2.  This all went smoothly, but the software is not recognizing my Dell monitor, though it is fully plug and play.  I have gone into Display Properties, clicked on Settings and dried to change the Screen resolution and the Color Quality.  Screen resolution is set at 640 by 480 and gives me no other options.  Color quality is set at Medium (16 bit) with no other options.  I have gone into Advanced, and under the General tab the DPI setting is set at Normal size (96 DPI)...this is grayed out and no other options available.  Under the Adapter tab Adapter Information says <unavailable> on all information.  Under the Properties button on the Adapter Type on the General tab it says VgaSave.  Device type:  Non-Plug and Play Drivers.  Manufacturer:  Unknown.  Location:  Unknown.  Device usage:  Use this device (enable).  Under the Driver tab it says VgaSave.  Service name:  VgaSave  Display name:  VGA Display Controller.  Startup Type:  System.  Under the Monitor tab it says Monitor type Default Monitor.  The Properties tab is grayed out.  Screen refresh rate:  Use hardware default setting.  There are no other options available.  Under the Troublehoot tab, the Hardware acceleration is set to full.

    I have gone into System Properties under the Hardware tab and selected Device Manager, but the monitor is not listed in the devices, otherwise I'd delete it and let Windows pick it up on reboot.

    I have downloaded SP3, hoping that would fix the problem, but it does not.  I have also downloaded the proper driver for the monitor from Dell, but without recognizing any monitor other than the default, I have no place to install the driver to!  I've tried to add the monitor as new hardware with no success.

    Any help would be appreciated!! 

    Sunday, July 31, 2011 1:39 AM

Answers

  • Hi,

    This sounds like a graphics driver issue.

    If your computer system is a dell system, visit the dell website and go to the Support > Drivers section.

    Once there, input the system tag or model number and download the recommended drivers for your graphics adapter.

    Once installed and rebooted, you should be able to sort out the resolution issue.

    Martin

     


    If you find my information useful, please rate it. :-)
    Monday, August 1, 2011 5:31 PM
    Moderator

All replies

  •  

    I have a Dell desktop with a flat screen monitor that I recently had to fdisk, format and re-install Windows XP SP2.  This all went smoothly, but the software is not recognizing my Dell monitor, though it is fully plug and play.  I have gone into Display Properties, clicked on Settings and dried to change the Screen resolution and the Color Quality.  Screen resolution is set at 640 by 480 and gives me no other options.  Color quality is set at Medium (16 bit) with no other options.  I have gone into Advanced, and under the General tab the DPI setting is set at Normal size (96 DPI)...this is grayed out and no other options available.  Under the Adapter tab Adapter Information says <unavailable> on all information.  Under the Properties button on the Adapter Type on the General tab it says VgaSave.  Device type:  Non-Plug and Play Drivers.  Manufacturer:  Unknown.  Location:  Unknown.  Device usage:  Use this device (enable).  Under the Driver tab it says VgaSave.  Service name:  VgaSave  Display name:  VGA Display Controller.  Startup Type:  System.  Under the Monitor tab it says Monitor type Default Monitor.  The Properties tab is grayed out.  Screen refresh rate:  Use hardware default setting.  There are no other options available.  Under the Troublehoot tab, the Hardware acceleration is set to full.

    I have gone into System Properties under the Hardware tab and selected Device Manager, but the monitor is not listed in the devices, otherwise I'd delete it and let Windows pick it up on reboot.

    I have downloaded SP3, hoping that would fix the problem, but it does not.  I have also downloaded the proper driver for the monitor from Dell, but without recognizing any monitor other than the default, I have no place to install the driver to!  I've tried to add the monitor as new hardware with no success.

    Any help would be appreciated!! 

    Have u tried the monitor on a different computer, just to make sure that the monitor is working. and have u made sure that the proper input is selected on the monitor

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    Sunday, July 31, 2011 3:10 PM
  • Hi,

    This sounds like a graphics driver issue.

    If your computer system is a dell system, visit the dell website and go to the Support > Drivers section.

    Once there, input the system tag or model number and download the recommended drivers for your graphics adapter.

    Once installed and rebooted, you should be able to sort out the resolution issue.

    Martin

     


    If you find my information useful, please rate it. :-)
    Monday, August 1, 2011 5:31 PM
    Moderator
  • Martin, you were so right!  Problem was I had cobbled this computer together from two different Dell desktop computers and it took me awhile to figure out which system tag to use.  I finally got it sorted and my monitor looks as it should.  Thanks!
    Monday, August 1, 2011 7:10 PM