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Windows Backup Failed with error code 0X800423F0

    Question

  • Hello team,

    I am trying to backup my server on external HDD but its failing everytime.

    Checked the events and found that error code as below.

    A Volume Shadow Copy Service Operation Failed Detailed Error: The Volume Shadow copy operation failed with error 0X800423F0.

    View the event log for more information.

    Folks need your support to fix the issue.

    Thanks,

    Arif

    Tuesday, April 04, 2017 7:18 AM

Answers

All replies

  • Hi,

    If this problem happens after installing SharePoint update, please try to manually run PSCONFIG and check the result. 

    Detail steps you may reference blog - YOU MUST MANUALLY RUN PSCONFIG AFTER INSTALLING SHAREPOINT 2010 PATCHES:
    http://blogs.msmvps.com/bradley/2011/05/25/you-must-manually-run-psconfig-after-installing-sharepoint-2010-patches/

    If the problem persists, open CMD, type “vssadmin list writers” and check the result. 

    Best Regards,
    Eve Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, April 05, 2017 8:57 AM
    Moderator
  • Hello Eve,

    I am not sure about the Sharepoint update but i can share the logs with you.

    Please find the below.

    C:\Users\sbsmigration>vssadmin list writers
    vssadmin 1.1 - Volume Shadow Copy Service administrative command-line
    (C) Copyright 2001-2005 Microsoft Corp.

    Waiting for responses.
    These may be delayed if a shadow copy is being prepared.

    Writer name: 'Task Scheduler Writer'
       Writer Id: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}
       Writer Instance Id: {1bddd48e-5052-49db-9b07-b96f96727e6b}
       State: [1] Stable
       Last error: No error

    Writer name: 'VSS Metadata Store Writer'
       Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}
       Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93}
       State: [1] Stable
       Last error: No error

    Writer name: 'Performance Counters Writer'
       Writer Id: {0bada1de-01a9-4625-8278-69e735f39dd2}
       Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a944c3d09381}
       State: [1] Stable
       Last error: No error

    Writer name: 'System Writer'
       Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
       Writer Instance Id: {31333f0f-ee18-49f6-a3f3-c14c1f367d46}
       State: [5] Waiting for completion
       Last error: No error

    Writer name: 'FRS Writer'
       Writer Id: {d76f5a28-3092-4589-ba48-2958fb88ce29}
       Writer Instance Id: {be2e9fb6-ecfe-42ae-bc78-c7330b9f6e2b}
       State: [5] Waiting for completion
       Last error: No error

    Writer name: 'FSRM Writer'
       Writer Id: {12ce4370-5bb7-4c58-a76a-e5d5097e3674}
       Writer Instance Id: {20adda79-552e-47a7-b255-f0d063cd73b8}
       State: [5] Waiting for completion
       Last error: No error

    Writer name: 'ASR Writer'
       Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
       Writer Instance Id: {0e4f974d-918c-478c-8359-9433770c1b0f}
       State: [1] Stable
       Last error: No error

    Writer name: 'TS Gateway Writer'
       Writer Id: {368753ec-572e-4fc7-b4b9-ccd9bdc624cb}
       Writer Instance Id: {a3001b91-084c-406c-bf83-cdbf95d1bf59}
       State: [5] Waiting for completion
       Last error: No error

    Writer name: 'NPS VSS Writer'
       Writer Id: {35e81631-13e1-48db-97fc-d5bc721bb18a}
       Writer Instance Id: {92489417-15af-4b1f-9c5c-6f6d7ba195f1}
       State: [5] Waiting for completion
       Last error: No error

    Writer name: 'Certificate Authority'
       Writer Id: {6f5b15b5-da24-4d88-b737-63063e3a1f86}
       Writer Instance Id: {76731372-9871-450a-8574-fd55a910b78e}
       State: [5] Waiting for completion
       Last error: No error

    Writer name: 'IIS Config Writer'
       Writer Id: {2a40fd15-dfca-4aa8-a654-1f8c654603f6}
       Writer Instance Id: {4f7dc20a-263b-4ab3-9b6d-738ac378be49}
       State: [5] Waiting for completion
       Last error: No error

    Writer name: 'SPSearch4 VSS Writer'
       Writer Id: {35500004-0201-0000-0000-000000000000}
       Writer Instance Id: {be667ae9-86f4-4533-9c43-d4da9daace2b}
       State: [8] Failed
       Last error: Inconsistent shadow copy

    Writer name: 'IIS Metabase Writer'
       Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}
       Writer Instance Id: {6ab2bb17-7e05-4e8e-af89-17af92a04ee1}
       State: [5] Waiting for completion
       Last error: No error

    Writer name: 'NTDS'
       Writer Id: {b2014c9e-8711-4c5c-a5a9-3cf384484757}
       Writer Instance Id: {a228a168-b13b-49d8-919d-6fcc4fd3eab9}
       State: [5] Waiting for completion
       Last error: No error

    Writer name: 'MSSearch Service Writer'
       Writer Id: {cd3f2362-8bef-46c7-9181-d62844cdc0b2}
       Writer Instance Id: {2e43c7cb-4e94-41cf-a8d6-daea7500196c}
       State: [5] Waiting for completion
       Last error: No error

    Writer name: 'WMI Writer'
       Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
       Writer Instance Id: {c4b93b5b-33f0-4ce8-85f3-9053d537e5b4}
       State: [5] Waiting for completion
       Last error: No error

    Writer name: 'COM+ REGDB Writer'
       Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
       Writer Instance Id: {7eafa10d-e571-443b-b758-b6af9b758e7e}
       State: [1] Stable
       Last error: No error

    Writer name: 'Microsoft Exchange Writer'
       Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
       Writer Instance Id: {b9ece446-1c3b-495c-b281-21c2f0900181}
       State: [5] Waiting for completion
       Last error: No error

    Writer name: 'Registry Writer'
       Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
       Writer Instance Id: {4c512e5b-d8cb-4726-a2f9-26d4eb5c5f89}
       State: [1] Stable
       Last error: No error

    Writer name: 'Shadow Copy Optimization Writer'
       Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
       Writer Instance Id: {2dab447a-0dd2-4c95-bd07-2279f966af97}
       State: [1] Stable
       Last error: No error

    Writer name: 'BITS Writer'
       Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
       Writer Instance Id: {c3d9668e-4add-4654-af83-c20b89f152e0}
       State: [1] Stable
       Last error: No error



    Thursday, April 06, 2017 1:57 PM
  • Hello Mohammed,

    Please check out this article, it states several possible reasons that the VSS can fail:

    https://www.backupassist.com/support/en/knowledgebase/BA954-Volume-Shadow-Copy-Error-0x800423f4-writer-error-non-retryable.html?cshid=BA954

    Since the specific error in your log shows the SPSEarch4 as the culprit, try this:

    1. Open the command prompt as administrator.
    2. Go  to C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\14\BIN
    3. Execute the following command:

    PSConfig.exe -cmd upgrade -inplace b2b -force -cmd applicationcontent -install -cmd installfeatures


    Miguel Fra
    Falcon IT Services
    https://www.falconitservices.com

     


    Thursday, April 06, 2017 3:19 PM
  • Hi,

    >Writer name: 'SPSearch4 VSS Writer'…State: [8] Failed…Last error: Inconsistent shadow copy
    Please try PSCONFIG mentioned in above blog - YOU MUST MANUALLY RUN PSCONFIG AFTER INSTALLING SHAREPOINT 2010 PATCHES – and check the result:
    http://blogs.msmvps.com/bradley/2011/05/25/you-must-manually-run-psconfig-after-installing-sharepoint-2010-patches/ 

    Similar proem has mentioned in “Windows SBS backup fails because of SPSearch4 VSS Writer error”:
    http://traxlerconsulting.com/blog/?p=110

    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Best Regards,
    Eve Wang


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, April 11, 2017 11:26 AM
    Moderator
  • Thanks Eve and Miguel,

    I have executed the command as per the instructions please find the below output.

    Again have some error.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\sbsmigration>cd  C:\Program Files\Common Files\Microsoft Shared\Web Se
    ver Extensions\14\BIN

    C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\14\BIN>PSC
    nfig.exe -cmd upgrade -inplace b2b -force -cmd applicationcontent -install -cmd
    installfeatures
    SharePoint Products Configuration Wizard version 14.0.6009.1000. Copyright (C)
    icrosoft Corporation 2010. All rights reserved.

    Performing configuration task 1 of 6
    Initializing SharePoint Products upgrade...

    Waiting to get a lock to upgrade the farm.

    Failed to initialize SharePoint Products upgrade.

    An exception of type System.Data.SqlClient.SqlException was thrown.  Additional
    exception information: A network-related or instance-specific error occurred wh
    le establishing a connection to SQL Server. The server was not found or was not
    accessible. Verify that the instance name is correct and that SQL Server is con
    igured to allow remote connections. (provider: SQL Network Interfaces, error: 2
     - Error Locating Server/Instance Specified)

    Total number of configuration settings run: 1
    Total number of successful configuration settings: 0
    Total number of unsuccessful configuration settings: 5
    Successfully stopped the configuration of SharePoint Products.
    Configuration of SharePoint Products failed.  Configuration must be performed b
    fore you use SharePoint Products.  For further details, see the diagnostic log
    ocated at C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\
    4\LOGS\PSCDiagnostics_4_12_2017_11_37_15_906_1081499967.log and the application
    event log.

    C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\14\BIN>

    Thanks,

    Arif

    Wednesday, April 12, 2017 7:37 AM
  • Hi,

    >Failed to initialize SharePoint Products upgrade. An exception of type System.Data.SqlClient.SqlException was thrown….
    About the error message, check to see if blog “An exception of type System.Data.SqlClient.SqlException was thrown. Additional exception information: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible” would be helpful:
    https://blogs.msdn.microsoft.com/vedap/2010/12/22/an-exception-of-type-system-data-sqlclient-sqlexception-was-thrown-additional-exception-information-a-network-related-or-instance-specific-error-occurred-while-establishing-a-connection-to-sql-serv/

    Best Regards,
    Eve Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, April 13, 2017 6:15 AM
    Moderator
  • Thanks Eve and Miguel,

    Issue is solved now and backup is runnning fine.

    Cheers

    Tuesday, April 18, 2017 6:02 AM
  • Hi,

    I am glad to hear that your issue was successfully resolved.

    If there is anything else we can do for you, please feel free to post in the forum.

    Best Regards,
    Eve Wang


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, April 18, 2017 7:56 AM
    Moderator