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Blue Screen on Window 7 RRS feed

  • Question

  • Hello, I get a bluescreen error and I would like to fix the problem.  This is what comes up upon restart.

    Problem signature:

      Problem Event Name:                        BlueScreen

      OS Version:                                          6.1.7600.2.0.0.768.3

      Locale ID:                                             1033

     

    Additional information about the problem:

      BCCode:                                               a

      BCP1:                                                    04488B73

      BCP2:                                                    00000002

      BCP3:                                                    00000001

      BCP4:                                                    82C1F90D

      OS Version:                                          6_1_7600

      Service Pack:                                       0_0

      Product:                                               768_1

     

     

    Friday, February 25, 2011 2:58 PM

Answers

  • if you used the Windows buring tool everything is fine.

    if memtest86+ detects errors and shows read messages, turn the PC off and remove the RAM and only leave 1 RAM module in it. now run memtest86+ to see if this is damaged. if it's ok, remove it and insert the next module until you found the damaged RAM.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Cloud_TS Friday, March 4, 2011 9:28 AM
    Friday, February 25, 2011 5:20 PM

All replies

  • Bug Check 0xA: IRQL_NOT_LESS_OR_EQUAL

    This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.

    http://msdn.microsoft.com/en-us/library/ff560129%28VS.85%29.aspx


    To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Friday, February 25, 2011 3:39 PM
  • I hope this is what you meant.  This is my first time using the sky drive.

     http://cid-5890b39f613421e7.office.live.com/self.aspx/.Documents/Minidumps.zip


    Mike Watson
    Friday, February 25, 2011 4:17 PM
  • Hi Mike,

    yes it worked. I got the dumps.

    KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)

    Arguments:
    Arg1: c0000005, The exception code that was not handled

    STACK_TEXT: 
    982c89a4 8289759c 9d780000 0139fc19 00000000 nt!MmCopyToCachedPage+0x60c
    982c8a38 8289c403 85f12008 0139fc19 982c8a88 nt!CcMapAndCopyInToCache+0x1f0
    982c8a94 878bec24 84396f80 982c8b9c 00010000 nt!CcCopyWrite+0x1d9
    982c8bc0 87729fec 84396f80 982c8ac0 00010000 Ntfs!NtfsCopyWriteA+0x248
    982c8bf4 8772a1bb 00000004 00000000 846f553c fltmgr!FltpPerformFastIoCall+0x22e
    982c8c20 8773cdcf 002c8c44 84396f80 8773cc6c fltmgr!FltpPassThroughFastIo+0x7d
    982c8c64 82a1cf34 84396f80 982c8cac 00010000 fltmgr!FltpFastIoWrite+0x163
    982c8d08 8283875a 8509f900 00000000 00000000 nt!NtWriteFile+0x342
    982c8d08 77b26344 8509f900 00000000 00000000 nt!KiFastCallEntry+0x12a

    IMAGE_NAME:  memory_corruption

    FAILURE_BUCKET_ID:  0x8E_nt!MmCopyToCachedPage+60c


    8c653a6c 82c20ba9 nt!KiInitialPCR+0x120
    8c653a7c 82c1e92d hal!KfLowerIrql+0x61
    8c653a80 82878503 hal!KeReleaseQueuedSpinLock+0x2d
    8c653ab8 921751b6 nt!ExAcquireResourceSharedLite+0x103
    8c653acc 92169813 win32k!GreAcquireSemaphoreSharedNoWait+0x20
    8c653ad4 92227383 win32k!EngAcquireSemaphoreSharedNoWait+0xd
    8c653b1c 92227f5d win32k!PANSURFLOCK::vLockShadow+0x132
    8c653b34 922281b9 win32k!PANSURFLOCK::PANSURFLOCK+0x22
    8c653c50 9210c4b6 win32k!PanSynchronize+0x3f
    8c653c68 9210fff5 win32k!PDEVOBJ::vSync+0x47
    8c653c8c 921fcab0 win32k!vSynchronizeDriver+0x12f
    8c653c94 92109401 win32k!GreSynchronizeTimer+0xa
    8c653cc8 92058445 win32k!TimersProc+0xdf
    8c653d04 9205858f win32k!RawInputThread+0x61f
    8c653d18 9211c510 win32k!xxxCreateSystemThreads+0x4a
    8c653d28 8284f75a win32k!NtUserCallNoParam+0x1b
    8c653d28 771b6344 nt!KiFastCallEntry+0x12a

    MODULE_NAME: hardware

    FAILURE_BUCKET_ID:  IP_MISALIGNED

    Please download memtest86+ [1], burn a new bootable CD (use a CD-RW if possible) from the ISO (download and use ImgBurn [2][3] to do this or make double click on the ISO in Windows 7), reboot your PC and scan your RAM 4-5hours for errors. If memtest86+ detects errors, test each module its own and replace the faulty RAM.

    If the memtest tells no error, please download CPU-Z [4], look in the memory and SPD tab and verify that the current RAM Speed and the Timings match to the values that you see in the SPD tab. If your RAM run at CR (Command Rate) 1T, change the value into 2T in the BIOS. This should fix the crashes.

    André

    [1] http://www.memtest.org/download/4.20/memtest86+-4.20.iso.zip
    [2] http://www.imgburn.com/index.php?act=download
    [3] http://forum.imgburn.com/index.php?showtopic=61
    [4] http://www.cpuid.com/softwares/cpu-z.html


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Friday, February 25, 2011 4:28 PM
  • Ok thanks for some directions, but I want to be sure that I understand your directions.

    1. download memtest and burn to cd.  (Windows did this automaticly so do I need to use imgburn still?)

    2.  If Memtest86 detects errors what do you mean by test each "module its own"  


    Mike Watson
    Friday, February 25, 2011 4:59 PM
  • if you used the Windows buring tool everything is fine.

    if memtest86+ detects errors and shows read messages, turn the PC off and remove the RAM and only leave 1 RAM module in it. now run memtest86+ to see if this is damaged. if it's ok, remove it and insert the next module until you found the damaged RAM.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Cloud_TS Friday, March 4, 2011 9:28 AM
    Friday, February 25, 2011 5:20 PM
  • Hello , I finally have time to get back to this and I removed one module of bad memory but I am still having the blue screens, but not in safemode. 

    My Minidump can be found here:

    http://cid-5890b39f613421e7.office.live.com/browse.aspx/.Documents?uc=1

    Can you help?


    Mike Watson
    Thursday, March 17, 2011 3:43 AM
  • Also I ran CPU-Z and it did not give me a Command Rate I don't know if this is because I ihave my one memory module in the second slot ( if that matters?).  Secondly I am not sure what numbers to compare as when I click the SPD tab there is JEDEC #1 and JeDec #2 which should I compare my memory to or does it matter?

     

    Thank you so much.


    Mike Watson
    Thursday, March 17, 2011 4:13 AM
  • post the pictures of the memory and SPD tab, please.



    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Thursday, March 17, 2011 1:11 PM