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Office 2007 apps have problems accessing documents on NFS RRS feed

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    Hi there

    I am hoping you can help me, I have an issue with a number of users opening files in the following environment. Using Office 2007 SP2 on Windows XP SP3 (embedded edition) via Citrix. Users are accessing Office documents stored on a Unix File Store (NFS). There is a random problem, where some users are trying to access a file and are being informed that it is "locked for editing by XXXX", where XXXX is actually one of 2 different user accounts, both of which are support staff and not end users and so should not have a reason to be opening/editing the end users documents.

    What I need to know is the following:

    1) Are office 2007 files supported on Unix file stores?

    2) Are there any known issues with Office documents on NFS shares similar to the symptoms above.

    3) Can you give me any advice/guidance in troubleshooting this issue.

    Note: I have currently asked for event logs from the end users system, confirmation that they are using Microsoft Windows Services for Unix (http://support.microsoft.com/kb/321712) and to check if there are any scheduled tasks/maintenance being run under the 2 support staffs user accounts and details about the version of Unix and share permissions etc.

    Many thanks

    Caroline

    Friday, June 18, 2010 9:29 AM

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    Hello Caroline,

    I think you are on the right track with looking at task\maintence being run on the server.  I would also look at any applications that may be running on the server that would scan files like backup software or anti-virus.

    Does this issue affect all Office applications or is it just Word?

    Does this issue only happen to certain types of files like only .doc files or only .docx files?

    Do the users share a normal template?

    811468 You cannot share the Normal.dot file among multiple users in Word

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;811468

     

    Here are a few more KB articles that may help you too:

    211632 Description of how Word creates temporary files
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;211632

    259413 How to troubleshoot problems that may occur when you start or work in Word 2000, in Word 2002, and in Word 2003

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;259413

    909134 When you open a document in Word, the document opens as read-only

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;909134

    277867 Windows NTFS permissions are required when you run Word on any NTFS partition that has Windows 2000, Windows XP Professional, Windows Server 2003, or Windows Vista installed

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;277867

     

    Aaron

    Thanks,
    Wednesday, June 23, 2010 3:58 PM
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    Hi Aaron

    Thanks for the information. I am still investigating this and waiting for some answers regarding the configuration, what scheduled tasks are running etc. If I find the answer to this I will let you know.

    Regards

    Caroline

    Thursday, June 24, 2010 2:27 PM
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    Hello Caroline,

    Where you able to find out some more information on this issue?

    Thanks,

    Aaron

    Thursday, July 1, 2010 4:18 PM
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    Hi Aaron

    The end customer is still investigating the problem, currently looking at the Unix file store/Permissions and any scheduled tasks running etc. Thanks for your suggestions.

    Regards

    Caroline

    Monday, July 12, 2010 1:01 PM