How to create notification email alert for user when incident is updated by analyst

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  Hello Rahulpaul,

  Marcel Zehner has a nice solution described in this blogpost, you can use a workflow together with an e-mail template:

  http://blog.scsmfaq.ch/2011/08/06/notifying-analysts-when-action-log-was-updated/

  • Proposed as answer by Rahul Paul Tuesday, May 1, 2012 4:28 AM
  • Marked as answer by Andreas BaumgartenMVP Friday, October 5, 2012 6:34 PM

  Tuesday, April 24, 2012 7:59 AM