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SCSM 2016 web portal error: Failed. The user (domain\username) does not have sufficient permission to perform the operation. RRS feed

  • Question

  • I'm attempting to submit a ticket from my own user account (which is only in the End Users and Portal Users groups), and I am getting the error from the title of this post. However, the incident is actually submitted, as I can see it from the "My Requests" tab, as well as from the Work Items on the server (from my admin account). Other users are getting the same message (including my user account username!). Is there a way to troubleshoot this message? Or even just remove the message entirely? Thanks.
    Wednesday, September 18, 2019 5:59 PM

All replies

  • Hi,

    End Users have right to use the portal.

    Have you checked the IIS log? Maybe it can give us some clues. 


    Please remember to mark the replies as answers if they help.
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    Friday, September 20, 2019 1:53 AM
  • I'll be honest, I have little to no idea what I'm looking at in these logs haha.
    Friday, September 20, 2019 11:25 AM
  • Can you past the latest log file?
    Tuesday, December 17, 2019 3:35 PM
  • Hey,

    Are the users scoped correctly and have access to open and admend the ticket after it was created?

    I would also recommend you check out the free Cireson Portal as it has a load more features and gives you an overall better experience.

    https://cireson.com/products/free-community-apps/self-service-portal-community-free/

    James

    Thursday, December 19, 2019 9:16 AM