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Windows server 2008 R2 - can't update driver through device manager - access denied RRS feed

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    Hello,

    I'm having trouble with Windows Server 2008 R2.

    As Domain Admin, I want to manually add a new driver.

    I open Device Manager, I choose "Add a legacy hardware" and choose my driver. The install process starts then I got a message "Access denied". 

    I got the same issue when I try to update an existing hardware or I install another new hardware.

    I did check GPO, folder permission, registry permission, I don't anything weird.

    Any idea?

    Thanks,

    B. Fontaine

    Friday, January 27, 2017 11:26 AM

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    That's correct there is no local account on a DC so something else may be broken if no conflicting policy. You can try a repair install but I'm not a big fan of that especially on a DC so I'd suggest standing up a new one, patch it fully, join existing domain, add active directory domain services, promote it, and try installing hardware again.

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    • Marked as answer by B Fontaine Tuesday, February 7, 2017 8:51 PM
    Tuesday, February 7, 2017 5:01 PM

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    Might also try logging on as local administrator.

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    • Proposed as answer by Mary Dong Monday, February 6, 2017 9:32 AM
    Saturday, January 28, 2017 2:42 PM
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    Hi B.Fontaine,

    As Dave said, please try run as administrator. And if that still doesn't work, I suggest that you reinstall it in Safe Mode to have a try.

    Best Regards,

    Mary

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, January 30, 2017 8:03 AM
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    Hi,

    Thanks for your answers, but these are domain controllers...

    I don't think I can log as a local admin but I will check.

    Best regards,

    Bertrand

    Tuesday, February 7, 2017 4:39 PM
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    That's correct there is no local account on a DC so something else may be broken if no conflicting policy. You can try a repair install but I'm not a big fan of that especially on a DC so I'd suggest standing up a new one, patch it fully, join existing domain, add active directory domain services, promote it, and try installing hardware again.

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    • Marked as answer by B Fontaine Tuesday, February 7, 2017 8:51 PM
    Tuesday, February 7, 2017 5:01 PM
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    I won't dare the repair. Who said that IT was for lazy people?

    Thank you Dave and Mary

    Tuesday, February 7, 2017 8:54 PM
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    Hi,

    I finally found out a workaround...

    First, I tried to installe the driver (without success)

    Then I remove the device that wouldn't update

    And I reset the server. It found a new device and installed it with the driver I fed it earlier.

    Quite dirty, but it worked.

    Thank you again for help

    Bertrand

    • Proposed as answer by Mary Dong Sunday, February 12, 2017 6:31 AM
    Friday, February 10, 2017 1:15 PM