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DEP and HP Photosmart Printer Software RRS feed

  • Question

  • Recently I installed HP Photosmart Printer software.  After the installation, my CPU would max out and stay maxed out.  About a week after the installation, I began receiving the messaqge that DEP was preventing the launch of the Generis Host Process for Win32 Services. HP tech support will not help me with my CPU issue because they contend I have a virus and it is this virus that is causing my CPU problem and not the HP software.  In addition, the DEP has begun blocking other sopftware from launching, for example, I recently downloaded an update for my Yahoo toolbar and DEP blocked its launch.  Also, it is blocking Desktop Weather from launching.  I have the latest Norton Visrus defintions and I have run a complete system scan and no viruses.  What is my problem and what should i do.
    Friday, November 24, 2006 3:11 PM

Answers

  • no problem just wanted to help, did you find the xp groups
    Monday, November 27, 2006 3:08 AM

All replies

  • Is the software you are loading like drive MADE for vista. sounds like not. The yahoo tool bar is not Yet Vista Compliant..

    Make sure that you are using VISTA ready software

    Friday, November 24, 2006 9:49 PM
  • I am not using VISTA ready software nor am I using VISTA. I am quite sure that is not an issue here.
    Friday, November 24, 2006 10:59 PM
  • what operating system are you using as this is the Vista Support group
    Saturday, November 25, 2006 6:27 AM
  • Windows XP SP2 - I didn't realize I was in the VISTA support group. I apologize and will locate the XP group to inquire about my issue.
    Saturday, November 25, 2006 1:08 PM
  • no problem just wanted to help, did you find the xp groups
    Monday, November 27, 2006 3:08 AM