infopath while filling details of people and group field vanishing


  • Hi,

    Please advise

    It is vanishing while I am filling people and group field. Although I had filled the ‘case number’, when i filled ‘case owner name’ field then it became blank while I moved to other field.

    Friday, August 19, 2016 2:32 PM


All replies

  • What is vanishing where? Please provide more details and ideally screen shots.
    Friday, August 19, 2016 2:37 PM
  • Thanks for reply

    In infopath form,i  had filled the 'Case closed date and ‘case number’, after filling ‘case owner name’ field moving to service line field ,then form became blank.

    screen 1) filling details


    screen2) after filling case owner details , all fields become blank

    Friday, August 19, 2016 2:56 PM
  • There may be rules on the InfoPath form that blank out the values when you enter a value in a particular field.

    Alternatively check if it works in another browser.

    Do you know who made the InfoPath form? They would be the right person to talk to about this.

    Monday, August 22, 2016 8:28 AM
  • Hey,

    after re-deploying the form, the issue has been resolved

    Monday, August 22, 2016 8:56 AM
  • Hi Gayam,

    It is very happy that you have resolved your problem.

    Thank you for your sharing and it will help others have the same issue.

    Best regards,

    Sara Fan

    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact

    Tuesday, August 30, 2016 9:29 AM