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Upgrade to Windows 10 from 8.1 RRS feed

  • Question

  • Dear sir

    Four   times     till now     tried  update of windows 10  from  31  July   to 3rd Aug 2015 ,  hanged at 86% while configuration on HP laptop ENVY m6 having windows8.1 official and  got black screen with disconnection from network.Restart  to  windowss 8.1 each time .

    Could you explain the reasons of failure  to update  exactly at 86%

     How do we download   Windows 10  update with success?

    Prabhakar Naik

    Monday, August 3, 2015 4:07 PM

Answers

  • Are you using Upgrade notification to perform upgrade? Or are you doing it manually using Windows 10 installer file?

    Try update your Windows 8.1 and install all updates and restart your PC.

    Disconnect all connected devices to your PC and then start upgrade again.

    • Proposed as answer by Michael_LS Wednesday, August 19, 2015 2:21 AM
    • Marked as answer by Deason Wu Friday, August 21, 2015 6:40 AM
    Monday, August 3, 2015 5:04 PM
  • Hi Prabhakar,

    What is your current situation?

    This would be probably caused by the drivers.

    We may find the setupact.log file under the following path:

    $windows.~bt\Sources\Rollback

    Reference: https://technet.microsoft.com/en-us/library/Hh824819.aspx

    For another method, we may download Windows 10 using the media creation tool, then upgrade using the install media:

    https://www.microsoft.com/en-us/software-download/windows10

    Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Proposed as answer by Michael_LS Wednesday, August 19, 2015 2:21 AM
    • Marked as answer by Deason Wu Friday, August 21, 2015 6:40 AM
    Wednesday, August 5, 2015 11:08 AM

All replies

  • Are you using Upgrade notification to perform upgrade? Or are you doing it manually using Windows 10 installer file?

    Try update your Windows 8.1 and install all updates and restart your PC.

    Disconnect all connected devices to your PC and then start upgrade again.

    • Proposed as answer by Michael_LS Wednesday, August 19, 2015 2:21 AM
    • Marked as answer by Deason Wu Friday, August 21, 2015 6:40 AM
    Monday, August 3, 2015 5:04 PM
  • Hi Prabhakar,

    What is your current situation?

    This would be probably caused by the drivers.

    We may find the setupact.log file under the following path:

    $windows.~bt\Sources\Rollback

    Reference: https://technet.microsoft.com/en-us/library/Hh824819.aspx

    For another method, we may download Windows 10 using the media creation tool, then upgrade using the install media:

    https://www.microsoft.com/en-us/software-download/windows10

    Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Proposed as answer by Michael_LS Wednesday, August 19, 2015 2:21 AM
    • Marked as answer by Deason Wu Friday, August 21, 2015 6:40 AM
    Wednesday, August 5, 2015 11:08 AM