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SCSM Web Portal Announcement not showing RRS feed

  • Question

  • Hi,

    I created 1 announcement and it shows 1 in the Web Portal. But when I click the icon/image of announcement nothing display.

    I hope someone can help me on this.

    Thank you.

    Tuesday, July 25, 2017 8:55 AM

Answers

  • I don't know which setting might prevent showing the announcements in Firefox, sorry.

    You can show more than 5 announcements in the portal.

    But you need to modify the main.css file (by default the main.css is here: C:\inetpub\wwwroot\SelfServicePortal\Content\CSS)

    By default the height is 25em.

    The number of Most popular Help Article is defined a different way ... I have no clue at the moment where and how.


    Andreas Baumgarten | H&D International Group

    Tuesday, July 25, 2017 10:21 AM

All replies

  • Which version of the SCSM portal are you using?

    Is there an expiration date configured for the announcement?


    Andreas Baumgarten | H&D International Group

    Tuesday, July 25, 2017 9:22 AM
  • SCSM 2012 R2 Sir.

    I tried to other browser like Chrome and IE both are showing, only in Mozilla its not showing.

    Tuesday, July 25, 2017 9:43 AM
  • Here the SCSM announcements are working with all 3 browsers in the latest version (FireFox, IE, Chrome).

    Firefox:

    IE:

    Chrome:

    Maybe a setting in FireFox prevents the display of the announcement?


    Andreas Baumgarten | H&D International Group

    Tuesday, July 25, 2017 9:56 AM
  • Maybe Sir.

    Because now only in firefox it was not showing. But I don't know what setting in Firefox I need to change to make it work.

    Also, where can I change the total of Most Popular Help Article display? Because now only 5 display I want to change it to 10. Is it possible?

    Thank you

    Tuesday, July 25, 2017 10:00 AM
  • I don't know which setting might prevent showing the announcements in Firefox, sorry.

    You can show more than 5 announcements in the portal.

    But you need to modify the main.css file (by default the main.css is here: C:\inetpub\wwwroot\SelfServicePortal\Content\CSS)

    By default the height is 25em.

    The number of Most popular Help Article is defined a different way ... I have no clue at the moment where and how.


    Andreas Baumgarten | H&D International Group

    Tuesday, July 25, 2017 10:21 AM
  • Thank you Sir. 

    II'm still looking where can I change the total display of most popular article.

    Tuesday, July 25, 2017 11:17 AM