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BSOD with error f4 RRS feed

  • Question

  • Hi !

    I've searched this forum for an answer to my problem but despite many question being related to quite the same problem, none has worked so far.

    Basically, I'm getting a BSOD after roughly 45 minutes when using my computer. I think it may be HDD related, because right after the crash, the computer automatically reboots (no power interruption, the motherboard is constantly powered) and then, it gets stuck at the very first initialization process on something like "Auto-detection of AHCI device 0" and nothing happens (as if the HDD wasn't responding of something...)

    So if anyone could help me about this error, what causes it (and if possible, how could it be repaired, but just knowing the source would be great).

    ==================================================
    Dump File         : 080413-27081-01.dmp
    Crash Time        : 04/08/2013 22:27:34
    Bug Check String  : CRITICAL_OBJECT_TERMINATION
    Bug Check Code    : 0x000000f4
    Parameter 1       : 00000000`00000003
    Parameter 2       : fffffa80`0543bb30
    Parameter 3       : fffffa80`0543be10
    Parameter 4       : fffff800`031d7460
    Caused By Driver  : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7efc0
    File Description  : NT Kernel & System
    Product Name      : Microsoft® Windows® Operating System
    Company           : Microsoft Corporation
    File Version      : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
    Processor         : x64
    Crash Address     : ntoskrnl.exe+7efc0
    Stack Address 1   : 
    Stack Address 2   : 
    Stack Address 3   : 
    Computer Name     : 
    Full Path         : C:\Windows\Minidump\080413-27081-01.dmp
    Processors Count  : 8
    Major Version     : 15
    Minor Version     : 7601
    Dump File Size    : 292 224
    Dump File Time    : 04/08/2013 22:29:56
    ==================================================

    Thanks ! 


    • Edited by JBLort Monday, August 5, 2013 11:07 AM
    Monday, August 5, 2013 11:04 AM

Answers

  • Looks like your Crucial M4 (M4-CT064M4SSD2) has the 5000hrs bug which causes the CRITICAL_OBJECT_TERMINATION bugcheck:

    http://forums.crucial.com/t5/Solid-State-Drives-SSD/BSOD-Crucial-M4/td-p/79098

    Get the latest firmware 070H from support:

    http://www.crucial.com/support/firmware.aspx


    "A programmer is just a tool which converts caffeine into code"

    • Proposed as answer by Andre.Ziegler Tuesday, August 6, 2013 8:19 PM
    • Marked as answer by ZigZag3143x Saturday, August 10, 2013 8:45 PM
    Tuesday, August 6, 2013 8:19 PM
  • JBL

    In addition to Andre's correct assessment please update your asacpi.sys driver (yours is from 2005 and is a known cause of BSOD)

    The pre 2009 version of this driver is a known BSOD cause.

    Please visit Asus tek computer inc. -support- drivers and download p7p55d le
    http://support.asus.com/download.aspx?slanguage=en&m=p7p55d%20le&p=1&s=32&os=29&hashedid=e7zic83pvqsr80lm

    Scroll down to the utilities category, then scroll down to the "atk0110 driver for windowsxp/vista/windows 7 32&64-bit" (it's about the 12th item down).
    Download and install it.
    Go to c:\windows\system32\drivers to check and make sure that the asacpi.sys file is date stamped from 2009 or 2010 (not before).  If you are using Win 8 there is at least a 2012 version which is needed for that.  If you cant find it on the ASUS site you can download it using windows update.  Read about it  here


    Wanikiya & Dyami--Team Zigzag

    • Marked as answer by ZigZag3143x Wednesday, August 14, 2013 3:28 AM
    Thursday, August 8, 2013 4:21 AM

All replies

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  

    WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  
    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy (compress them)
    *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Blue Screen View & Who Crashed are often wrong and should only be used in an emergency...

    You can read more about BSODS here



    Wanikiya & Dyami--Team Zigzag

    Monday, August 5, 2013 3:07 PM
  • Thanks for your quick answer.

    I've packed the minidumps and the .NFO that Msinfo32 gave me in the following archive :

    http://rapidshare.com/files/822399486/minidumps_and_msinfo.zip

    Thanks for your time !

    Monday, August 5, 2013 5:10 PM
  • Hi,

    After analyze your dump file, I noticed that the issue can be caused by virus or graphic driver.

    I suggest we follow these steps to check the issue:

    First, we scan virus by using your our antivirus software or Windows security essentials to check the results:

    Help protect your PC with Microsoft Security Essentials

    http://www.microsoft.com/security/pc-security/mse.aspx

    Then, let’s update graphic driver to check the results:

    To update your graphic driver, you can follow steps “To update drivers using Windows Update” or  “To manually update drivers” on following link:

    http://windows.microsoft.com/en-us/windows/update-driver-hardware-isnt-working-properly#update-driver-hardware-isnt-working-properly=windows-7/  

    You can also download and update the driver yourself from the manufacturer's website.

    Please take time to perform above steps and let me know the results.

    Hope these could be helpful and look forward to your response.


    Kate Li TechNet Community Support

    Tuesday, August 6, 2013 10:53 AM
  • Looks like your Crucial M4 (M4-CT064M4SSD2) has the 5000hrs bug which causes the CRITICAL_OBJECT_TERMINATION bugcheck:

    http://forums.crucial.com/t5/Solid-State-Drives-SSD/BSOD-Crucial-M4/td-p/79098

    Get the latest firmware 070H from support:

    http://www.crucial.com/support/firmware.aspx


    "A programmer is just a tool which converts caffeine into code"

    • Proposed as answer by Andre.Ziegler Tuesday, August 6, 2013 8:19 PM
    • Marked as answer by ZigZag3143x Saturday, August 10, 2013 8:45 PM
    Tuesday, August 6, 2013 8:19 PM
  • JBL

    In addition to Andre's correct assessment please update your asacpi.sys driver (yours is from 2005 and is a known cause of BSOD)

    The pre 2009 version of this driver is a known BSOD cause.

    Please visit Asus tek computer inc. -support- drivers and download p7p55d le
    http://support.asus.com/download.aspx?slanguage=en&m=p7p55d%20le&p=1&s=32&os=29&hashedid=e7zic83pvqsr80lm

    Scroll down to the utilities category, then scroll down to the "atk0110 driver for windowsxp/vista/windows 7 32&64-bit" (it's about the 12th item down).
    Download and install it.
    Go to c:\windows\system32\drivers to check and make sure that the asacpi.sys file is date stamped from 2009 or 2010 (not before).  If you are using Win 8 there is at least a 2012 version which is needed for that.  If you cant find it on the ASUS site you can download it using windows update.  Read about it  here


    Wanikiya & Dyami--Team Zigzag

    • Marked as answer by ZigZag3143x Wednesday, August 14, 2013 3:28 AM
    Thursday, August 8, 2013 4:21 AM