locked
Office 2013 Win 7 hanging RRS feed

  • Question

  • Hi guys, I have a user running Office 2013 on Win 7 32 bit, randomly when opening excel files, excel will say not responding but it will eventually open the files, this can take 5 mins, the only thing I can see in the event log is the software protection service starting/stopping etc all around the same time, users are very unhappy as its stopping them from working, any ideas.

    Thanks

    Wednesday, July 2, 2014 9:18 AM

All replies

  • Hi,

    Regarding Excel hangs, not responding issue, this could be caused by several things. Please check the below KB for the different scenarios:

    Excel: How to Troubleshoot Crashing and Not Responding Issues with Excel

    Best regards


    Michael Shao
    TechNet Community Support

    Thursday, July 3, 2014 8:32 AM
  • So are you saying that software protection service starting/stopping every 5 mins or so has nothing to do with this, is it normal for this service to do this.

    Windows and Office updates are all up to date.

    Thursday, July 3, 2014 3:56 PM
  • Hi,

    Not really, please upload the Event Log into OneDrive and post us the link here. We may check it out first.

    Best regards


    Michael Shao
    TechNet Community Support

    Friday, July 4, 2014 10:12 AM