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Office 2013, OLicenseHeartbeat.exe, Setup BUG RRS feed

  • Question

  • If you install 32bit Office 2013, Setup create a schedule TASK with wrong 64bit Path!


    Chris

    Tuesday, October 18, 2016 8:49 AM

All replies

  • Hi,

    What's the Windows OS bit on your computer?

    About the warning in the Event log, it is a language which I am not familiar. If possible, could you please share the text error description here so that I can translate it to English for further troubleshooting?


    Regards,

    Winnie Liang


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, October 19, 2016 3:20 AM
  • Hi,

    Any updates on the issue?


    Regards,

    Winnie Liang


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, October 31, 2016 1:52 AM
  • Happens with Office 2016 as well. The variable in the scheduled task is %Program Files% but the Olicenseheartbeat.exe is installed in the Program Files x86 directory. Just moving the file doesn't work so it obviously uses other files, so the path in the Scheduled task needs to be edited to fix the issue.
    Friday, December 16, 2016 12:58 AM
  • Also make sure you put Quotes around everything when you give it the full path:

    "Program Files (x86)\Common Files\microsoft shared\OFFICE16\OLicenseHeartbeat.exe"
    Sunday, October 1, 2017 4:01 PM