none
Unable to uninstall R Client 3.3.2 (updated one) RRS feed

  • Question

  • I tried to uninstall R client 3.3.2 , the older installer that was used alongside Microsoft R server 9.0.1, and it keeps failing at backing out of the uninstaller.

    When I try to install the newer R Client version, it says a new version of R client already exists. 

    Any ideas would be greatly helpful. 

    Wednesday, November 1, 2017 12:55 PM

All replies

  • You can run the following command to completely wipe R Client 3.3.2 from your machine:

    RClientSetup.exe /cleanup

    Wednesday, November 1, 2017 5:40 PM
  • I tried this along with /uninstall, the uninstaller still exits out prematurely. 

    and here is the RClientSetup log: 

    2017-11-03T15:46:13 INFO Extracting resource C:\Users\{user}\AppData\Local\Temp\RClientSetup_Cache\RClient.msi
    2017-11-03T15:46:16 INFO Extracting resource C:\Users\{user}\AppData\Local\Temp\RClientSetup_Cache\RSetup.exe
    2017-11-03T15:46:16 INFO Running command C:\Users\{user}\AppData\Local\Temp\RClientSetup_Cache\RSetup.exe /checkurl /component SRO /version 3.3.2.0 /language 1033
    2017-11-03T15:46:16 INFO Running command: C:\Users\{user}\AppData\Local\Temp\RClientSetup_Cache\RSetup.exe /checkurl /component SRO /version 3.3.2.0 /language 1033
    2017-11-03T15:46:16 INFO Reading registry value HKCU\SOFTWARE\Microsoft\RSetup\SRO_DownloadUrl
    2017-11-03T15:46:16 INFO Registry value: 
    2017-11-03T15:46:16 INFO Validating URL: https://go.microsoft.com/fwlink/?LinkId=834568&clcid=1033
    2017-11-03T15:46:17 INFO https://download.visualstudio.microsoft.com/download/pr/100223240/ae453325011270c9798113b2cbcf787e/SRO_3.3.2.0_1033.cab: application/octet-stream
    2017-11-03T15:46:17 INFO Reading registry value HKLM\SOFTWARE\Microsoft\R Client\ProductCode
    2017-11-03T15:46:17 INFO Opening registry key HKLM\SOFTWARE\Microsoft\R Client
    2017-11-03T15:46:17 INFO Registry value: 
    2017-11-03T15:46:17 INFO Reading registry value HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\\DisplayVersion
    2017-11-03T15:46:17 INFO Opening registry key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\
    2017-11-03T15:46:17 INFO Registry value: 
    2017-11-03T15:46:17 INFO Reading registry value HKLM\SOFTWARE\Microsoft\R Client\ProductCode
    2017-11-03T15:46:17 INFO Opening registry key HKLM\SOFTWARE\Microsoft\R Client
    2017-11-03T15:46:17 INFO Registry value: 
    2017-11-03T15:46:17 INFO Attempting to retrieve ProductCode from msi C:\Users\{user}\AppData\Local\Temp\RClientSetup_Cache\RClient.msi
    2017-11-03T15:46:17 INFO Retrieved property ProductCode from the msi C:\Users\{user}\AppData\Local\Temp\RClientSetup_Cache\RClient.msi. Value: {some ProductCode}
    2017-11-03T15:46:17 INFO Attempting to retrieve ProductCode from msi C:\Users\{user}\AppData\Local\Temp\RClientSetup_Cache\RClient.msi
    2017-11-03T15:46:17 INFO Retrieved property ProductCode from the msi C:\Users\{user}\AppData\Local\Temp\RClientSetup_Cache\RClient.msi. Value: {some ProductCode}
    2017-11-03T15:46:17 INFO Reading registry value HKLM\SOFTWARE\Microsoft\R Client\ProductCode
    2017-11-03T15:46:17 INFO Opening registry key HKLM\SOFTWARE\Microsoft\R Client
    2017-11-03T15:46:17 INFO Registry value: 
    2017-11-03T15:46:17 INFO Comparing Embedded product code: {some registry key} to Installed product code 
    2017-11-03T15:46:17 INFO Attempting to retrieve ProductCode from msi C:\Users\{user}\AppData\Local\Temp\RClientSetup_Cache\RClient.msi
    2017-11-03T15:46:17 INFO Retrieved property ProductCode from the msi C:\Users\{user}\AppData\Local\Temp\RClientSetup_Cache\RClient.msi. Value: {some registry key}
    2017-11-03T15:46:17 INFO Reading registry value HKLM\SOFTWARE\Microsoft\R Client\ProductCode
    2017-11-03T15:46:17 INFO Opening registry key HKLM\SOFTWARE\Microsoft\R Client
    2017-11-03T15:46:17 INFO Registry value: 
    2017-11-03T15:46:17 INFO Upgrading R Client
    2017-11-03T15:46:17 INFO Running command: msiexec /i "C:\Users\{user}\AppData\Local\Temp\RClientSetup_Cache\RClient.msi" /log "C:\Users\{user}\AppData\Local\Temp\RClient_20171103114617.log"
    2017-11-03T15:46:29 INFO Reading registry value HKLM\SOFTWARE\Microsoft\R Client\ProductCode
    2017-11-03T15:46:29 INFO Opening registry key HKLM\SOFTWARE\Microsoft\R Client
    2017-11-03T15:46:29 INFO Registry value: 
    2017-11-03T15:46:29 ERROR Install cancelled or failed

    Friday, November 3, 2017 3:52 PM