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Windows 10 issues RRS feed

  • Question

  • I downloaded Windows 10 a week ago, and everything seemed fine.  Last night, I tried to access the Start menu, and an error message came up, saying I had to log out and sign in again, which I did, getting the same error.  I then noticed the Microsoft Edge icon was missing, and I couldn't access it, and Cortana seems like it's disabled.  I am also unable to create new user accounts.  Everything else seems to work fine.  I am running Windows 10, build 10240.
    Monday, August 17, 2015 8:32 PM

Answers

  • Please check if you have installed Cumulative Update for Windows 10: August 5, 2015

    https://support.microsoft.com/en-us/kb/3081424

    This update would fix some issues regarding Start Menu and Cortana

    Follow the steps to Run DISM Commands:

    1) Press Windows + x on your keyboard.

    2) Select Command prompt (Admin) to open Administrator Command Prompt .

    3) In the Administrator: Command Prompt window, type the following commands. Press the Enter key after each command:
    dism.exe /online /cleanup-image /scanhealth
    dism.exe /online /cleanup-image /restorehealth

    If the issue persists, runSFC Scan. SFC scan would scan for corrupt system files on the computer and replace them.

    a. Click on Start button and type cmd in search box.

    b. Right-click on Command Prompt and select Run as administrator.

    c. Type the following command and hit Enter.

    sfc /scannow  

    If the above option fails try to repair Windows 10:

    Here is the link to create Windows 10 ISO:

    https://www.microsoft.com/en-us/software-download/windows10

    Use installation or recovery media to get to startup settings:

    1. Insert the USB drive or DVD and restart your PC. If you’re using recovery media, skip the next step

    2. On the Install Windows page, select Repair your computer


    S.Sengupta, Windows Experience MVP

    • Proposed as answer by Karen Hu Tuesday, August 18, 2015 8:24 AM
    • Marked as answer by MisterSeth Sunday, August 23, 2015 5:40 PM
    Tuesday, August 18, 2015 12:56 AM

All replies

  • Please check if you have installed Cumulative Update for Windows 10: August 5, 2015

    https://support.microsoft.com/en-us/kb/3081424

    This update would fix some issues regarding Start Menu and Cortana

    Follow the steps to Run DISM Commands:

    1) Press Windows + x on your keyboard.

    2) Select Command prompt (Admin) to open Administrator Command Prompt .

    3) In the Administrator: Command Prompt window, type the following commands. Press the Enter key after each command:
    dism.exe /online /cleanup-image /scanhealth
    dism.exe /online /cleanup-image /restorehealth

    If the issue persists, runSFC Scan. SFC scan would scan for corrupt system files on the computer and replace them.

    a. Click on Start button and type cmd in search box.

    b. Right-click on Command Prompt and select Run as administrator.

    c. Type the following command and hit Enter.

    sfc /scannow  

    If the above option fails try to repair Windows 10:

    Here is the link to create Windows 10 ISO:

    https://www.microsoft.com/en-us/software-download/windows10

    Use installation or recovery media to get to startup settings:

    1. Insert the USB drive or DVD and restart your PC. If you’re using recovery media, skip the next step

    2. On the Install Windows page, select Repair your computer


    S.Sengupta, Windows Experience MVP

    • Proposed as answer by Karen Hu Tuesday, August 18, 2015 8:24 AM
    • Marked as answer by MisterSeth Sunday, August 23, 2015 5:40 PM
    Tuesday, August 18, 2015 12:56 AM
  • Please run a system file check (SFC) & DISM (if necessary) if you are on win 8 or higher

    All instructions are in our Wiki article below...
    Should you have any questions please ask us.




    Wanikiya and Dyami--Team Zigzag

    • Proposed as answer by Karen Hu Tuesday, August 18, 2015 8:24 AM
    Tuesday, August 18, 2015 1:45 AM
  • Hi MisterSeth,

    Additional information:

    you could create a new user account to see if the issue persists.

    Meanwhile, run these command in the PowerShell with Administrator:

    Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"} 


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, August 18, 2015 8:33 AM
  • Mr. Sengupta's solution of repairing Windows 10 seems to have worked.  Thank You
    Sunday, August 23, 2015 5:43 PM
  • Please run a system file check (SFC) & DISM (if necessary) if you are on win 8 or higher

    All instructions are in our Wiki article below...
    Should you have any questions please ask us.

    Wanikiya and Dyami--Team Zigzag

    I have actually done all of these and I'm still experiencing some issues.

    1. EXTREMELY slow boot time - as in, 4+ hours. I've tried everything I can think of to track down the problem, but can't seem to find it. Also, once the login screen shows, sometimes the "circle" keeps running where you enter the password, which usually means - I have to reboot again, waiting an addition 4+ hours or so - sometimes it's less, sometimes it's only +/- 2 hours or so.

    2. The PIN option for login is missing from the login screen.

    3. Login options under "Settings" is missing - the page is blank.

    I also performed the DISM, even though SFC /Scannow didn't find any errors. I also performed SFCFix.exe:

    SFCFix version 2.4.5.0 by niemiro.
    Start time: 2015-09-16 10:21:21.400
    Microsoft Windows 8.1  - amd64
    Not using a script file.




    AutoAnalysis::
    SUMMARY: No corruptions were detected.
    AutoAnalysis:: directive completed successfully.




    Successfully processed all directives.
    SFCFix version 2.4.5.0 by niemiro has completed.
    Currently storing 0 datablocks.
    Finish time: 2015-09-16 10:25:14.904
    ----------------------EOF-----------------------

    Hoping maybe someone from Support can figure this out because I sure can't, and I have spent at least a week trying to figure it out - ever since the last update that rolled out a week ago (I attached image and highlighted update.) I tried attaching images, but it says I cannot insert images or links until my account has been verified - which it has already been verified, but still telling me it hasn't.

    Thanks in advance,

    Terrae

    Thursday, September 17, 2015 8:02 PM