SLO for Change Request and Problem Request RRS feed

  • Question

  • Dear Gentlemen,

    can we create SLO for Change Request and Problem Request?

    Many Thanks and Best Regards

    Tuesday, November 19, 2013 11:57 PM

All replies

  • Hi,

    You can easily create SLO for CRs and PRs using the same approach like with IRs and SRs. The first problem is how to show "Service Level" tab in CR and PR form but it's fixable. The main issue is how to find out what time restrictions you have to apply to different instances of CRs. For example, you might have 2 identical CRs with the only difference that the first one can be completed within 1 week and the second one within 2 months be course a compliance regulation.

    Technically it's possible. 

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    Wednesday, November 20, 2013 8:02 AM