Outlook Send/Receive Group Information setting being deleted RRS feed

  • Question

  • I have a Outlook 2016 / Office 365 user using  Send/Receive groups to schedule his automatic send and receive for every 30 minutes.  Every few days the the second line "Schedule an automatic send/receive every X minutes" becomes unchecked" causing his mail to go unsent. Any idea what could be causing this?


    Friday, February 24, 2017 6:00 PM

All replies

  • Hi,

    Have you tried resetting the send/receive file (<profilename>.srs) to see the result? To do this, exit Outlook, find and rename the .srs file by appending the file name with a ".old". By default, the .srs file are stored in the following location:


    In addition, are you using a virus scanner on email? If so, please try temporarily disable it and then see if this issue continues.

    Hope this helps.


    Steve Fan

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    • Proposed as answer by Steve Fan Friday, March 3, 2017 9:48 AM
    Monday, February 27, 2017 6:15 AM
  • Please see my reply under https://social.technet.microsoft.com/Forums/en-US/d29909f1-910f-47cb-9b40-a5a6f8d13a25/outlook-send-and-receive-option-unchecked?forum=exchangesvrclients
    Thursday, November 1, 2018 5:24 AM