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Encryption option is greyed out in Outlook 2010 Pro SP1 RRS feed

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    Hi All,

    We've an user who wants to send encrypted emails but "Encrypt Content and Attachment for Outgoing messages" is greyed out. He is using Outlook 2010 Pro Plus SP1.

    He has installed certificates correctly, no problem with that.

    Everytime he needs to send encrypt emails, he has to make following registry entry and then remove the registry after sending encrypt emails:

    HKEY_CURRENT_USER/Software/Microsoft/Office/14.0/Outlook/security/ 
    alwaysencrypt and     change that value to 1 from a 0

    Can someone please help as why the option is greyed out?

    One note: This user was earlier using Outlook 2010 Standard so we had the user upgraded to Professional Plus.

    Thanks,

    Vik

    Thursday, August 22, 2013 5:06 AM

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    Hello Vik,

    I assume you have installed a certificate on the client machine. In this case, before encrypting emails you should configure Outlook to do so.
    In Outlook click File -> Options ->Trust Center and choose Trust Center Settings and finally E-Mail Security. There you can either import your exisiting Digiatal ID or configure Outlook to use existing certificate to sign and encrypt messages. Until this features are not configured, Outlook Option stays greyed out.

    • Proposed as answer by Karen Hu Tuesday, August 27, 2013 6:58 AM
    • Marked as answer by Judy_Zhou Thursday, August 29, 2013 9:15 AM
    Thursday, August 22, 2013 7:46 AM

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  • Question
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    Hello Vik,

    I assume you have installed a certificate on the client machine. In this case, before encrypting emails you should configure Outlook to do so.
    In Outlook click File -> Options ->Trust Center and choose Trust Center Settings and finally E-Mail Security. There you can either import your exisiting Digiatal ID or configure Outlook to use existing certificate to sign and encrypt messages. Until this features are not configured, Outlook Option stays greyed out.

    • Proposed as answer by Karen Hu Tuesday, August 27, 2013 6:58 AM
    • Marked as answer by Judy_Zhou Thursday, August 29, 2013 9:15 AM
    Thursday, August 22, 2013 7:46 AM
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    Thanks for your reply.

    Yes, I've checked that certificate is already configured there.

    Thursday, August 22, 2013 8:26 AM