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  • Jerry Dyer Wednesday, May 16, 2012 11:47 PM

    Managing   and Operating a Microsoft Private Cloud—How to Apply the Microsoft Operations   Framework (MOF)

    The   Microsoft Operations Framework team is working on a new guide: Managing and   Operating a Microsoft Private Cloud—How to Apply the Microsoft Operations   Framework.

    This guide leads you through the process of how to manage and operate a Microsoft private cloud using the service management processes of the Microsoft Operations Framework (MOF). The guide applies MOF’s IT service management principles to that conceptual architecture and technology stack. It describes how to maximize the potential of MOF’s people, process, and technical capabilities to manage and operate a Microsoft private cloud.

    Follow this guidance for a private cloud that is better aligned to meet your business needs. Employ MOF’s service management functions (SMFs) to help align IT and business goals, which can enable you to perform private cloud activities effectively and cost-efficiently.

    This guide focuses on the SMFs in the Operate Phase and the Manage Layer of MOF to give IT pros and managers what they need to know about managing and operating a private cloud. Management reviews—internal controls that ensure goals are met to achieve business value—are also included.

    Subscribe to the MOF beta program and we will notify   you when new beta guides become available for your review and feedback. These   are open beta downloads. If you are not already a member of the MOF Beta   Program and would like to join, follow these steps:

    1. Go here to join the MOF beta program:

    https://connect.microsoft.com/site14/InvitationUse.aspx?ProgramID=1880&InvitationID=MOFN-M6H9-PV3X

    If the link does not work for you, copy   and paste it into the web browser address bar.

    1. Sign   in using a valid Windows Live<sup>®</sup> ID.
    2. Enter   your registration information.
    3. Continue   to the MOF program beta page, scroll down to Microsoft Operations Framework,   and click the link to join the MOF beta program.

    Please send your comments and feedback to mof@microsoft.com.

    Monday, May 21, 2012 12:10 PM
    Moderator
  • Jerry Dyer Thursday, November 05, 2009 12:21 AM

    Picture this: you’ve just listened to a captivating presentation on MOF 4.0, and you’re all fired up and ready to get started. This stuff sounds great, makes sense, and could really turn your organization around. You can see all sorts of benefits from improved operations and services.

    Now what?

    We posed this question to our greater MOF network, and you responded. You sent us suggestions on what you’d like covered to help answer the “how” of MOF. Thank you for your feedback. We hope you’ll like this new implementation guide.

    MOF 4.0 incorporates the core requirements of industry best practices and frameworks into one free, easy-to-understand set of guidance. The Getting Started with MOF 4.0 guide is the first step to a more efficient MOF implementation. The guide provides role-and situation-specific guidance, focused on helping users understand where to apply MOF and how to get the most from its recommendations.

    This new extension of the MOF core content speaks to three targeted audiences—the CIO/IT director, IT managers, and individual contributors. Tailoring the content to specific roles clarifies responsibilities and leads to improved service delivery in your organization. The guide includes a list of prioritized action items that address both proactive and reactive issues. Ultimately, this guide serves as the primary resource for implementing MOF within your organization.

    Download the Getting Started with MOF 4.0 Beta guide today:

    Looking for additional resources to help you get started with MOF 4.0? Download the MOF IT Pro Quick Start Kit.

    http://download.microsoft.com/download/6/5/8/658BC1E9-E262-45CA-BB6E-E87C058BBD37/IT%20Pro%20Quick%20Start%20Kit.zip

    Monday, May 21, 2012 12:11 PM
    Moderator
  • Jason Osborne [Msft] Monday, September 08, 2008 7:24 PM
    G2G3 launches new Microsoft Operations Framework (MOF) 4.0 simulation

    G2G3 has announced the launch of McKinley IT Pro, an updated version of its popular McKinley Simulation.

    FOR IMMEDIATE RELEASE

    Sep 03, 2008 – G2G3, the leading global provider of Simulations and Readiness Programs, has announced the launch of McKinley IT Pro, an updated version of its popular Microsoft Office Framework (MOF) based McKinley simulation, now based around the recently released MOF 4.0 guidance.

    MOF is a globally-accepted collection of best practices, principles, and models that offers practical guidance to organizations for effective management of their IT services. With the MOF 4.0 release, the content of the framework now reflects a single, comprehensive IT service lifecycle, helping IT professionals connect service management principles to everyday IT tasks and activities and ensures alignment between IT and the business.

    McKinley IT Pro is a high-impact, energetic simulation which uses gaming dynamics to  accelerate understanding and acceptance of best practice frameworks such as MOF 4.0, the Microsoft Solutions Framework (MSF) and the IT Infrastructure Library (ITIL). Developed and distributed solely by G2G3, the McKinley IT Pro simulation enables MOF training providers to practically demonstrate the benefits of MOF 4.0 using a real-life enterprise IT scenario to which the IT professional can easily relate.  McKinley IT Pro is based around an exciting international traffic hub, requiring IT management of complex air, rail, road and sea links. This unique experiential learning approach creates breakthrough understanding of MOF 4.0 and transforms learning in an engaging, fun and highly memorable shared experience.

    The new McKinley IT Pro simulation will provide MOF training providers with the opportunity to differentiate whilst adding significant value to their MOF training courses. G2G3 will license the McKinley IT Pro simulation to MOF training providers via a simple pay per play model.

    The new version of McKinley IT Pro will be premiered by G2G3 at the itSMF Fusion 2008 exhibition and conference at the Moscone Center, San Francisco, September 7-10 2008.

    Mark Ross Sutherland, CEO of G2G3 commented: “ G2G3 are pleased to be able to offer the new and improved MOF 4.0 based McKinley IT Pro simulation to MOF training providers. Not only will this offer significant competitive advantage, but the simulation brings the new MOF 4.0 guidelines to life, providing practical reinforcement through an exhilarating new scenario”.

    For more information on G2G3, please contact Linda King: lk@g2g3.com
    or + 44 (0) 131 461 3333

    # # #

    G2G3 is the leading provider of gaming solutions for IT and business alignment. Our technology allows us to cut through the complexities traditionally associated with IT and the IT Infrastructure Library (ITIL) to provide clarity and understanding.

    Monday, May 21, 2012 12:12 PM
    Moderator
  • Fresh MOF beta materials ready for download on Microsoft Connect!

    Jerry Dyer Friday, June 25, 2010 11:26 PM

    Our latest collection of beta releases are now available for download. We hope you’ll take the time to preview and provide feedback on these new materials.

    These materials will provide organizations with the resources to apply MOF guidance to Microsoft products and technologies. This collection of workbooks, diagrams, and companion guides will help IT pros offer services that run smoothly and deliver expected value.

    Download the beta materials on Microsoft Connect.

    The beta package includes the following resources:

    • Bridging from MOF Guidance to Microsoft Products: A MOF Companion Guide
    • Diagrams of MOF Management Reviews
    • MOF Reliability Workbook for DirectAccess
    • MOF Reliability Workbook for Exchange 2010 Client Access and Transport 
    • MOF Reliability Workbook for Exchange 2010 Mailbox Services
    • MOF Reliability Workbook for SQL Server 2008
    • MOF Reliability Workbook for Forefront Unified Access Gateway

    The MOF/Microsoft products companion guide bridges the gap between high-level service management processes and real-world application by clearly outlining how to apply MOF concepts using Microsoft products. The best practices outlined in this guidance will help facilitate collaboration between IT process and IT technology professionals, resulting in higher quality service management outcomes that are faster and easier to achieve. 

    Diagrams of MOF Management Reviews, which summarize the concepts outlined in the corresponding guide, are intended to help organizations ensure that their IT services are on track to deliver expected value. These colorful graphics logically put the goals, process flow steps, key terms, outcomes and measures, and role types of each management review into context. The visual representations provide the knowledge to help management set goals, evaluate progress, and confirm results.

    The reliability workbooks present hands-on tasks that you can fine tune to meet the goals of your organization and the technologies you employ.

    As always, we’d like your honest and constructive feedback: Please send your comments to MOF@microsoft.com.

    Monday, May 21, 2012 12:12 PM
    Moderator
  • MOF 4.0 Foundation Course Now Available for Beta Download

    Jerry Dyer Tuesday, March 02, 2010 9:29 PM

    Looking for the tools to deliver effective service management training?

    If any of the following statements describe you, we think you’d benefit from taking an early look at the new MOF 4.0 Foundations Course:

    • You deliver service management training. You’ve considered adding a MOF training to your list of offerings, but weren’t sure where to begin.
    • You deliver vertical technical training. You’d like to learn more about how to add value to your current offerings by teaching IT pros how to think about system integration and dependencies.
    • You’re a Microsoft Partner and a consultant. You’re interested in learning more about how you can help customers better understand integration. You’re also curious how personally participating in a MOF training program could help improve your service delivery.

    Any of those sound familiar? Then our new training course is for you!

    Download the MOF 4.0 Foundations Course; then tell us what you think. We’d like you to consider the following areas:

    • Did this training cover all the topics you expected to be covered in a foundation-level course?
    • Is the information offered at the appropriate level for a foundation course?
    • Does the instructor guide offer enough background information so that you can effectively deliver the course?
    • Is there other MOF training you would like to see?

    Download the beta version of these training materials on Microsoft Connect.

    Also currently available on Microsoft Connect: the final three releases in the management review series—Service  Alignment, Project Plan Approved, and Policy and Control—and the MOF Service Mapping guide.

    Monday, May 21, 2012 12:13 PM
    Moderator
  • Exin Announces new MOF 4.0 Foundations exam

    Jason Osborne [Msft] Monday, September 08, 2008 7:20 PM
    EXIN introduces the new Microsoft Operations Framework Foundation exam
    In collaboration with Microsoft Corporation, EXIN will be releasing the new
    Microsoft Operations Framework Foundation (MOF) exam based on the new version 4.0 material developed by Microsoft. The new exam will be available to candidates as of October 1, 2008, online and paper-based. The exam will include principles outlined in the MOF 4.0 material which provide practical guidance for IT professionals who are seeking to improve the delivery of IT services.

    First Response
    Participants at the Microsoft TechReady 7 Meeting held in July in Seattle were the first candidates to take part in the new MOF 4.0 exam. Close to 100 IT professionals attended the training and pilot certification. In addition, 20 instructors attended a special EXIN Train-the-Trainer workshop in Boston in July, becoming the first group of trainers introduced to the new MOF 4.0 exam program. The feedback from participants was enthusiastic about the enhancements found in the new materials and principles.

    An Updated Structure
    MOF 4.0 now incorporates a new structure of service management functions (SMFs) in a single, complete IT lifecycle, consisting of three phases and one layer. The new version emphasizes outcomes, results and roles that are needed to synchronize IT with business goals and demands. Also the former Team Model has been modified as an SMF in the manage layer so that roles and accountabilities are taken into consideration throughout the lifecycle. The new MOF has been expanded to include issues of governance as well as an approach to service improvement which encourages community involvement.

    “The ongoing EXIN certification program becomes even more compelling with the introduction of Microsoft Operations Framework 4.0, MOF 4.0, materials,” said Clare Henry, Group Program Manager for MOF 4.0. “This world-wide program for delivery of training and certification provides organizations a model for learning and applying MOF 4.0 concepts,” Henry went on to say. “MOF 4.0 now encompasses a single, comprehensive IT service lifecycle, helping overburdened IT professionals establish and implement reliable, cost-effective IT services.

    EXIN provides a proven track record for independent assessment, measurement, and quality test design and Microsoft and the MOF team continue to be excited about the partnership and opportunity it provides to improve the capability of IT Pros and IT Managers,” Henry said. “The MOF certification provides IT professionals a model for ensuring and demonstrating further proof of Microsoft competence to their organizations while supporting their existing investments in other frameworks and technologies. ’’

    EXIN U.S. Regional Manager Michael McLaughlin said, “EXIN and Microsoft have worked closely to develop an infrastructure solution that complements other service management offerings for the IT Professional. The MOF 4.0 training and certification program will prove to be a valuable and cost-effective experience that delivers quick and long-lasting benefits for all involved parties.”

    MOF Explained
    Microsoft Operations Framework is a collection of best practices, principles, and models that offer guidance to IT organizations for managing their IT services. MOF, which supports such service management frameworks as ITIL, ISO/IEC 20000, and CoBiT, is built on the data and wisdom of Microsoft users, customers, partners, and internal IT and research groups. MOF organizes operational IT management in such a way that the businesses can rely on high service availability, based on the reliability and control of the IT systems.

    Background
    Microsoft and EXIN have been cooperating since 2005 to raise the professional standards of IT specialists who work with MOF. In 2007, Microsoft signed a contract with EXIN granting EXIN rights to develop a new Foundation exam for Microsoft Operations Framework. The new exam is an improved and updated version of MOF Foundation v.3 which was developed by EXIN in close cooperation with Microsoft and released in October 2007.

    The exam that will be released in October of this year is revised to include the new lifecycle approach which merges well with other best practice frameworks currently on the market. As with all other EXIN exams, the new certification is based on the competencies that employers require from IT professionals. A pilot version of the exam was tested by IT professionals in July and the results of that pilot will be incorporated in the final development stages of MOF 4.0 which is scheduled to be released in October 2008.

    Target Group
    The MOF Foundation exam is aimed at professionals who contribute to the operations of IT services and wish to expand their knowledge of IT Service Management with a more specific approach to operations management. A significant proportion of this target group consists of operational staff members who want to combine their technical knowledge of products with an understanding of IT Service Management. In addition, the MOF 4.0 Foundation Certificate is a logical choice for IT professionals who have already obtained the Foundation Certificate in IT Service Management based on ITIL.

    New Course Material
    A comprehensive selection of study and training materials has been developed, some using new media to present the updated principles. Interested professionals will also find that knowledge of MOF 4.0 is easily accessible and presented in various mediums. Microsoft has created more than 100 slides which illustrate the new principles, and an IT professional simulation for class exercises is also available. Not only has there been new core material developed by Microsoft, but they are also providing the MOF 4.0 content and study material to interested candidates free of charge via the Microsoft website. Alongside that core material, a handy MOF 4.0 Pocket Guide was published and will be made available at the itSMF USA Conference in San Francisco in September. All of the course material needed for trainings and EXIN accreditation are available at no cost through EXIN.

    Accreditation
    Microsoft has chosen EXIN to manage the accreditation of training providers based on EXIN’s history as an experienced and responsible examination institute. The new course material for MOF includes an extensive set of literature which has been developed for trainers and will be provided free of charge to trainers accredited by EXIN. In addition, the material for MOF differs from other qualification programs in that it encourages training organizations to improve upon the core course material. This can then become the property of the training provider. EXIN will accredit the training providers offering MOF to safeguard and guarantee the quality of the training providers and the training material. Accreditation of training providers is useful for potential students since it ensures that the training courses provide sufficient preparation for the exam.

    Industry Perspectives

    “As a training leader in the world of IT Service Management and its various frameworks, we understand the value of Microsoft Operations Framework (MOF). Whether implemented in whole or in part, MOF provides quality guidance to organizations in their service management maturation. The new MOF 4.0 certification further validates a person’s skills and knowledge of MOF and the Service Management lifecycle and is also a representation of achievement within the IT profession. This reason alone makes it worthwhile for New Horizons to include the MOF certification exam as part of its MOF training and overall framework education solutions.” Ron Hovland, New Horizons Minnesota, U.S.A.

    “Attending the MOF Train-the-Trainer session was very valuable. In addition to reviewing the content, it was an excellent opportunity to discuss and provide input into the strategic positioning of MOF as a service management best practice framework. I am very impressed with MOF 4.0. It is well-written, practical and applicable to all organizations, regardless of platform. It is a good complement to other best practice frameworks. ITSM Academy looks forward to offering MOF Foundation courses in the near future.”
    Jayne Groll, President, ITSM Academy

    “I believe that MOF will serve as a great complement to the other existing frameworks. It will provide a method to move forward with either a new or existing implementation by providing a set of collateral that an organization can use nearly immediately. Since MOF 4.0 parallels ITIL v3 in its fundamental approach it will not work against ITIL, rather serve to fill in the level of detail that may not be contained directly in the v3 library. Since MOF 4.0 is available to all by download, individuals and organizations can begin reading and using the materials today. Creating a service management implementation is about adopting and adapting best practices—those come in many forms, including both ITIL and MOF. Using them together will enhance an organization’s ability to achieve efficiency, effectiveness and economy and create value for the customer.’’
    Michael Cardinal, Board Member itSMF USA


    About Microsoft Corporation

    Founded in 1975, Microsoft (NASDAQ “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential. For more information about Microsoft, please see the corporate Web site at
    www.micorsoft.com.

    About EXIN
    EXIN (Examination Institute for Information Science) is an independent, worldwide IT examination provider with more than 40 years of experience. EXIN is a not for profit organization, specialized in establishing qualification programs, educational requirements and in developing examinations for all major areas in IT. It is EXIN’s mission to improve the quality of the IT sector, the IT professionals and the IT users, by means of independent testing and certification. EXIN achieves this goal by supporting the worldwide dissemination of standards and best practices in IT. EXIN is well known worldwide for its certificates in IT Service Management. Currently, the EXIN exams in IT Service Management Foundation are available in 15 languages. With computerized and web-based examinations for standards and best practices such as ISO/IEC 20000, ITIL®, MOF, ASL, BiSL and TMap®, EXIN is an acknowledged global service-provider in the field of IT competencies, testing and certification. For more information:
    www.exin-exams.org
    Monday, May 21, 2012 12:13 PM
    Moderator
  • Microsoft Operations Framework -- MOF 4.0 has Launched!

    Jason Osborne [Msft] Monday, April 28, 2008 2:31 PM

    Microsoft Operations Framework 4.0—Simplifying IT Service Management

    I am thrilled to announce the release of Microsoft Operations Framework (MOF) 4.0. With this release, MOF provides guidance for planning, delivering, operating, and managing IT throughout the entire IT lifecycle. It delivers practical help for everyday IT practices and activities, and a platform where IT professionals can contribute their own timely, relevant guidance for implementing reliable, cost-effective IT services. It integrates community-generated processes as well as governance, risk, and compliance activities, management reviews, and best practices from Microsoft Solutions Framework (MSF). In addition, MOF 4.0 supports the best practices of ITIL, CoBIT, and ISO20000.

    The new MOF graphic (below) illustrates the three lifecycle phases—Plan, Deliver, and Operate—and the foundational Manage layer, which incorporates functions that apply across all of the phases. The graphic also shows which service management functions (SMFs) belong to each area.


    MOF addresses several audiences: corporate information officers (CIOs), IT directors, IT managers, and IT professionals. Overview guides are directed toward CIOs and IT directors who need to see the big picture, and who are likely to find value in a common framework for the entire organization with identified outcomes and help with governance, risk, and compliance. IT managers who need to understand service strategies will benefit from both the overview guides and function-specific SMFs. Activities in the SMFs are meant for the IT professionals who have front-line responsibilities.

    In version 4.0, MOF introduces a new structure emphasizing outcomes, results, and roles in a format that is easy to reference. Because every group, team, and company is unique, the SMFs are anchored by questions that support the decision-making process within your organization. This new, streamlined approach makes it possible to use either the entire framework or one component of the framework to solve a particular problem.

    What You Should Do Next

    Download MOF 4.0 now at www.microsoft.com/mof. Then share your thoughts and questions around MOF 4.0 and service management here in the new MOF community. With MOF online today, you can participate in forums and blogs, provide feedback, and support other IT professionals. And we have many more features rolling out over the coming months. To learn more, go to www.microsoft.com/MOF.

    Jason Osborne
    MOF Framework PM

    Monday, May 21, 2012 12:14 PM
    Moderator
  • MOF Job Aids Now Available

    Clare Henry Wednesday, May 14, 2008 3:49 PM

    MOF “Job Aids” now available

    http://www.microsoft.com/downloads/details.aspx?FamilyId=B7FC1B86-8E3C-47DB-8121-03F41E7277AD&displaylang=en

    To ensure MOF 4.0 continues to “connect service management concepts to practical tasks and activities” we are providing job aids as additional material.  The job aids provide service management templates which organizations can customize and enhance for their scenarios.  Some of the job aids are generic and some are actual examples from specific IT scenarios, such as deployment.   

    Here is a list of what is available within this first package:

    ·         Manage

    o    Change Management Forward Schedule Template

    o    Request for Change Template

    o    Risk Template Tool

    ·         Plan

    o    Operating Level Agreement Template

    o    Operations Level Agreement

    o    Privacy Policy Sample

    o    Service Level Agreement Template

    o    SIP Service Catalog Sample

    ·         Deliver

    o    Functional Specification

    o    Migration Plan

    o    Site Deployment Project Plan

    o    Test Cases Workbook

    o    Test Plan

    o    Test Specification

    o    Training Plan

    o    Vision Scope

    ·         Operate

    o    Incident Management Ticket Template

    o    Operations and Services Description Template

    We will be adding more over time; and eventually will add the capability for community members to share their own best examples.    Check them out and let us know what you think. 


    Clare Henry 

    MOF Group Program Manager

    Monday, May 21, 2012 12:15 PM
    Moderator
  • Use new MOF guidance to facilitate organizational improvement

    Jerry Dyer Tuesday, June 15, 2010 10:55 PM

    We’re pleased to announce our latest releases—a collection of workbooks, guides, and action plans designed to facilitate organizational improvement. This combination of resources builds upon the guidance offered in MOF 4.0, providing specific examples of the application of MOF concepts.

    The following resources are now available for download:

    To learn more about these new MOF guides and action plans, visit the MOF Extended Guidance page in the TechNet Library.

    To learn more about the reliability workbooks, visit the MOF Technology Library page in the TechNet Library.

    For additional MOF content, visit the MOF home page or the MOF TechNet Library page.

    Thanks for your ongoing interest in MOF 4.0. We hope you’ll download these latest releases, and we look forward to your feedback on future projects!

    Monday, May 21, 2012 12:15 PM
    Moderator
  • Apply MOF guidance to Microsoft products and technologies

    Jerry Dyer Wednesday, July 28, 2010 12:03 AM

    Last month we announced the release of our most recent beta materials—thanks to those of you who provided feedback and helped influence their development. We’re now pleased to announce that those MOF materials are available for download!

    These materials will provide organizations with the resources to apply MOF guidance to Microsoft® products and technologies. This collection of workbooks, diagrams, and companion guides will help IT pros offer services that run smoothly and deliver expected value.

    Download new MOF resources:

    More information

    The MOF/Microsoft products companion guide bridges the gap between high-level service management processes and real-world application by clearly outlining how to apply MOF concepts using Microsoft products. The best practices outlined in this guidance will help facilitate collaboration between IT process and IT technology professionals, and make it easier to achieve improved service management outcomes in a timely manner. Learn more. 

    Diagrams of MOF Management Reviews, which summarize the concepts outlined in the corresponding guide, are intended to help organizations ensure that their IT services are on track to deliver expected value. The colorful graphics logically put the goals, process flow steps, key terms, outcomes/metrics, and role types of each management review into context. The visual representations provide the knowledge to help management set goals, evaluate progress, and confirm results. Learn more.

    The reliability workbooks present hands-on tasks that you can fine tune to meet the goals of your organization and the technologies that you use. Learn more.

    Tell us what you think!

    As always, we’d like your honest and constructive feedback: Please send your comments to MOF@microsoft.com.

    Monday, May 21, 2012 12:16 PM
    Moderator