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Are there IE 10 & OWA 2013 Compatability Issues? RRS feed

  • Question

  • Issue:
    Multiple Windows 8 Pro machines using IE 10, otherwise functioning normally, are unable to successfully load full featured OWA 2013. After login, the Outlook Web App splash screen just sits there with the activity circle spinning indefinitely.

    Troubleshooting:

    • Same machines, same logins plus several additional ones, same IE 10 browser accessing the same server will succeed if Use Outlook Web Access Light is selected prior to logging in; not having full featured OWA is not an acceptable ongoing workaround to the business.
    • Again, everything the same as the first bullet point except for activating compatibility view in the browser, only OWA Light succeeds in loading.
    • Again, everything the same but having reset IE options including zones to default [so not in line with business & IT policies], only OWA Light succeeds in loading.
    • Once more, everything the same except for using Firefox 20.0.1 as the browser OWA Light and Full succeed in loading, but of course there are a few key features [e.g. offline mode] that are not available for Firefox so this also is not an acceptable workaround.
    • Checked AD and Exchange 2013 for abnormalities or changes of any sort - nothing.
    • Did full disk cleaning on two of the machines to purge cache, temp files, etc. just to see if that would have any effect, but no change in behavior re: OWA.
    • The same two machines have been restarted several times in the troubleshooting process.

    Comments:
    What's odd is that users claim that initially [this past Wednesday] they were able to access full featured OWA, but after two days [yesterday] it stopped working. Any insight or additional troubleshooting approaches would be much appreciated!


    • Edited by Data Hold Saturday, May 11, 2013 9:06 PM
    Saturday, May 11, 2013 5:44 PM

Answers

  • Hi Data Hold,

    what is the address of your website?

    all supported MSIE browsers have backward compatibility (Compatibility view) to ensure they are backward compatibility. Does adding your site to the Compatibility View List solve the issue? Add the x-ua EmulateIE7 response headers to your server config if that is the case.

    'Works in FX but not in IE' = usually means that one of your IE Security zone settings prevents site features (ActiveX). Ensure security zone settings are their default. Tools>Internet Options>Security tab, click "Reset all zones to default".. Other browsers do not have the security model of MSIE, they use 'Plugins' instead of ActiveX.

    IE10 introduces 'ActiveX Filtering' and 'Tracking Protection' which can block web page content. A blue circle with a line through it appears in the rhs of the IE Address bar when it is turned on... click on the icon to adjust the settings for the current web site.

    Questions regarding Internet Explorer 8, 9 and 10 for the IT Pro Audience. Topics covered are: Installation, Deployment, Configuration, Security, Group Policy, Management questions. If you are a consumer looking for answers or to raise a question, it's highly recommended you head on over to http://answers.microsoft.com/en-us

    Regards.


    Rob^_^

    • Marked as answer by tracycai Wednesday, May 22, 2013 9:19 AM
    Sunday, May 12, 2013 10:36 PM

All replies

  • Hi Data Hold,

    what is the address of your website?

    all supported MSIE browsers have backward compatibility (Compatibility view) to ensure they are backward compatibility. Does adding your site to the Compatibility View List solve the issue? Add the x-ua EmulateIE7 response headers to your server config if that is the case.

    'Works in FX but not in IE' = usually means that one of your IE Security zone settings prevents site features (ActiveX). Ensure security zone settings are their default. Tools>Internet Options>Security tab, click "Reset all zones to default".. Other browsers do not have the security model of MSIE, they use 'Plugins' instead of ActiveX.

    IE10 introduces 'ActiveX Filtering' and 'Tracking Protection' which can block web page content. A blue circle with a line through it appears in the rhs of the IE Address bar when it is turned on... click on the icon to adjust the settings for the current web site.

    Questions regarding Internet Explorer 8, 9 and 10 for the IT Pro Audience. Topics covered are: Installation, Deployment, Configuration, Security, Group Policy, Management questions. If you are a consumer looking for answers or to raise a question, it's highly recommended you head on over to http://answers.microsoft.com/en-us

    Regards.


    Rob^_^

    • Marked as answer by tracycai Wednesday, May 22, 2013 9:19 AM
    Sunday, May 12, 2013 10:36 PM
  • Thank you for the reply and the troubleshooting suggestions, Rob. I'm
    not going to post the OWA address in question here for what I think are
    self-evident reasons, however compatibility view was tested and did not
    resolve the issue. Security Zones were set to default as part of testing
    as well and did not affect the behavior. I will check for the  'ActiveX
    Filtering' and 'Tracking Protection' icon. As per your suggestion, I
    will search again for similar or related issues on IT Pro forums. Thanks
    again, much appreciated.
    Friday, July 26, 2013 8:18 PM